SMS Campaign rejection error message | Community
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O
Newcomer
OptimalGuy
Newcomer
January 18, 2024
Question

SMS Campaign rejection error message

  • January 18, 2024
  • 7 replies
  • 3 views

My campaign was rejected  and now rejected again with the following error:

Not finding anything in my searches and not seeing where I can correct this.

 

Upstream CNP declined sharing request for campaign BLABLA. Explanation: The web presence is missing a privacy policy/statement and we are unable to review how this customer processes consumer data. -KO

    7 replies

    A
    Newcomer
    amirr
    Newcomer
    April 9, 2024

    i also got the same:

     

    Make changes to the following errors and then resubmit.Upstream CNP declined sharing request for campaign *****. Explanation: PP states using and selling of personal information. Please update PP to indicate mobile information will not be shared with third parties. JD
    D
    Newcomer
    DrHatRMR
    Newcomer
    May 24, 2025

    Sorry for the trouble this process is causing to you and everyone else.
    I figured it out finally.
    If you are not sure, please request a call back and have them walk you through the wording and where to add what, etc.

    Good luck.

    T
    Newcomer
    Technical
    Newcomer
    April 19, 2024

    We had the same. Is there a solution to this at all?

    D
    Newcomer
    DrHatRMR
    Newcomer
    January 8, 2025

    Same issues!
    Unfortunate how they are unable to provide clear and consistent guidance!

    D
    Newcomer
    DrHatRMR
    Newcomer
    January 8, 2025

    This 10 DLC is not consistent and not transparent.
    It is just a waste of time!

    MGSR
    Community Manager
    MGSR
    Community Manager
    January 14, 2025

    Hello @DrHatRMR,

     Welcome to the Zoom Community! We're glad to have you here.

    You can check out this article for the checklist and suggestion to have your campaign approved.

    Please let us know if you need further assistance. 

    D
    Newcomer
    DrHatRMR
    Newcomer
    May 24, 2025

    Hello,
    I did figure the issues out!
    Thanks.
    DrH

    K
    Newcomer
    ksk8
    Newcomer
    April 15, 2025

    My SMS Campaign was rejected because the "frequency of text message" was not included in the Zoom-provided verbal consent language. I cannot edit the statement that Zoom provided, but I need to add "frequency of messages may vary" to the Zoom-provided statement. How do I do that? Or what can I do instead of that? 

     

      M
      Newcomer
      magic717
      Newcomer
      May 23, 2025

      I have the exact same problem.         I have made the changes suggested by Zoom but the campaign keeps being rejected.    I use other providers for other businesses and I never had this issue.   Someone obviously does not know what they are doing over there.       All we are trying to do is respond to inbound texts.

        K
        Newcomer
        ksk8
        Newcomer
        May 23, 2025

        I was able to resolve the problem. If you click on where you add messages, there is an option to add more information. So you cannot add the "message frequency may vary" phrase to the pre-filled section, but you can add it to the additional information section. I did that and resubmitted. My campaign was approved after that. 

        D
        Newcomer
        DrHatRMR
        Newcomer
        May 24, 2025

        After so much frustration, I have been to get it approved.
        It is not difficult, but I must admit that instructions are more or less misleading.
        If you need assistance, please do not hesitate to reach out.
        Good luck.

        J
        Newcomer
        joeyfayard
        Newcomer
        December 9, 2025

        Upstream CNP declined sharing request for campaign C2UM9ZZ. Rejection Category: OTHER. Explanation: Online presence unsecure; could not access. IB>>>How do I fix this??

        Terms & ConditionsAccessibility statement
        Copyright © Zoom Communications, Inc. All rights reserved.