Phone

I learned from support that there is no way to change the ringtone for an SMS, only for phone or meetings. Has anyone else found a workaround. According to Chap GPT, there should be a way but was not specific.  Also, looking for the suggestions site to add this to! 

I've a call flow that has several inbound numbers. I'm looking to treat one of the inbounds slightly differently. In previous systems I've used I've been able to do a conditional check ie 'If dialled number equals x then do this' I thought I could do something with the condition node but don't see an obvious way to do it. I know I can split that one dialled number out and do it's own flow, but would like to avoid that if possible, also need to do it without user interaction so any sort of collect digits type thing is out as well   The other option I though about was populating a temp variable with the dialled number but don't see a way to do that either.   Thanks   Mike

We would like our auto receptionist to play a message and then disconnect the call. We do not want out second auto receptionist to receive voicemail. How can we disable the voice mailbox for an auto receptionist?

How many outgoing calls can a single zoom phone number make at once? For example, if we had a single zoom phone number, could multiple people use that number via different desktops, etc at once to dial out to different phone numbers? Is there a limit to how many outgoing calls can go out at once?  

Setting up call monitoring, being noted as "assign[ing] up to 100 monitors and 100 phone users being monitored to each call monitoring group" and having a need for a higher limit than what is noted.  Let's see what we can do to help.This is indeed noted in our resource as a current limitation.  However, we have a process for Premier(+) customers to use to submit these types of requests for our team to review for future consideration.

Hi All Our front desk receptionist mentioned she can't transfer calls directly to voicemail on our SIP phone yealink t46u phones in the copier or the pantry rooms but she can do it on our appliance phone yealink MP56. Is this a limitation of the SIP yealink phones? I made some changes to our dhcp server/settings last night so I'm not sure if that was what changed the ability to do so but I highly doubt it. Any confirmation on this issue would be great. thank you

I am attempting to add all our physical locations for emergency services however when I add an address it just says "no data". Is there somewhere else in the system I need to add it first?

I need some help. I have submitted my 10DLC campaign 20+ times since March and each time it is getting rejected. It is always something. Lately, the error message is that my website is inaccessible and that there's no privacy policy on it. The privacy policy is huge and printed on the home screen just for the sake of passing this registration. It is also easily accessible, and the website used in registration can be copy/pasted to the browser and immediately pulls up the website. I have had multiple zoom customer service people help and assure me it looks perfect and will be approved. And then, it doesn't. They always say they will "submit a ticket" and that does absolutely nothing. I have to have the ability to text for my business and my clients are becoming frustrated with the fact I cant text back.  What can I do? Is there a manager over this I can talk with? Can I talk to the 10DLC registration committee directly? I really need some help Is there a way 

Hi All, Would need your help please how to set-up the phone module to work properly.I can't make calls, saying "not included in my plan" however my colleagues with exactly the same set-up can make calls.Also for them below the keypad a full phone number appears, for me only 3 digits.If anyone could help would be much appreciated. Kindest regards, M

Hi, I cannot use phone number functionalities even though I have an account. Can you help with this?

When my iPhone is locked, my Zoom Workplace iOS client appears offline in the Zoom for Lightning Softphone. When I unlock my iPhone, refresh my browser, the softphone then sees my iPhone again.  When I click to call in Salesforce, I'm expecting to start the call on my iPhone, but I cannot because it sees my iPhone client as offline. Troubleshooting Steps Taken:1. Confirmed latest versions installed2. Confirmed user is not in a call queue3. Confirmed iPhone Client works when iPhone is unlocked, and does not work as soon as it is locked. Current Settings:Application Versions Installed:iPhone 15 Pro with iOS 17.5.1Zoom Workplace for iOS 6.1.1 (16388)Zoom for Lightning (2.15.1) installed in our Salesforce orgZoom Admin SettingsPhone System Management Users -> UserCall Handling: Zoom Mobile Apps: ONZoom Phone Appliance Apps: ON Zoom Desktop Apps: ONAccount ManagementAccount SettingsZoom Phone Zoom Phone on Mobile: ONAutomatically Call From 3rd Part

I have a user that cannot delete voicemails. If you select Delete All, he will receive a message that says something like,"certain voicemails cannot be deleted due to admin restrictions". What restriction is causing this and where can it be set so this does not happen to him? Thanks!

We have an approved campaign (Yea!) but it only allows 48 users in the campaign, We have about 100 users who who would like to use SMS texting - its really person to person - is there a way to extend the amount of numbers or do we need to create a new campaign (and can we even do that)?

We started getting this issue today and I cant find any information if this is known by Zoom or if there is a larger issue here. When we take inbound calls to Zoom whether a BYOC across our enterprise SIP trunks from our own SBCs that feed to Zoom or Zoom dedicated DIDs so the routing is cell phone > PSTN > Zoom we are seeing that we get back to back missed calls showing up for a single inbound call to Zoom and then eventually the 3rd call rings through to the client. The other related issue is similar where we get a missed call showing then getting 2 simultaneous calls inbound at the same time for the single call that was sent from the cell phone. Not sure what is going on but we have narrowed the issue down to Zoom via cell phone to a Zoom DID test.

Hi,  I am recently getting unfiltered Zoom phone calls from unknown random numbers. I would expect these calls should be answered by someone before it comes to me. How can the settings be changed so that its answered firstly by 1st line support before coming through to me. Note I still need to receive phone calls from other team members.  

I incorporated the system message that says, "If you know your party's extension, dial it now," as part of a custom prompt using a script. However, I was not able to make further adjustments, such as locating and disabling the one that the system comes with, so it ended up playing twice. I think giving the ability to modify this feature would be a great improvement

I successfully registered my 10DLC information but now am forced to have an opt out on outgoing messages.Is there any way to remove this message?  We do not send promotional messages via zoom.

Zoom is not allowing calls to be connected for one of our users. Each time a call tries to go through to her extension, it comes back with a message of a poor connection and the call drops. Funny thing is she can make calls with video and they connect just fine?  

I just went to a meeting where about 6 or 7 people stated they sent me their information for leads. Unfortunately not a single text is vissible. So I entered my phone number into my cell phone and sent a text to myself and it never came through. So I tried sending a text a text from computer via Zoom and I got the message that my phone had not been setup for 10DLC. I am sadly mistaken because I set that all up a long time ago. My account shows my Campaign was added and is active and that 2 of my numbers (out 0f 3) have been verified and enabled. So why can I not send or receive texts to numbers outside of my partners phone (one of the verified enabled numbers) and her to me. I need clients able to do this.Regards - Greg

We have quite a few phones that have a utilitary function, so when people are searching the directory these locations will come up.  Is there a way to prevent a number, especially a common area, from not returning an extension in the directory search?

We have had several users comment that when they select simultaneous to ring to all devices it doesn't happen.  It will only ring one device instead of all at the same time.  This has only happened recently.  Is there is fix or is this a broken feature since the last update?

On my company's plan, I have a user who very rarely uses her number and would only occasionally get inbound calls. I want to forward her phone to her cell, however when I try, I notice it says "I acknowledge that calls forwarded to the PSTN may be billed based on usage, per the terms of my calling plan". I'm not privy of which tier of plan the org has, but we have a toll free number, a decent number of users, etc.  I tried reaching out to customer support to get clarification on this, but the slow responses are as clear as mud. I'm just trying to find out if there's a fee for forwarding, how much is it?  I get my own calls forwarded occasionally when I am not at my desk to receive them, however they don't last more than 1-2 minutes. When I set up my own call forwarding 2 years ago, I don't believe I saw this same verbiage on it. I definitely would have thought twice.  TL;DR: How much is the fee for call forwarding if there is indeed a fee?  Thanks in

Hi,  Previously, I was using 8x8 as our VoIP provider and used the AudioCodes MP-114 ATA's to connect to our IP based overhead paging system. The ATA is connected to the station port on a UTI(Universal Telephone Interface) and the UTI is connected to the microphone module connected to our paging equipment. We are using Rauland TelecenterU. When I call to the extension that is programmed for port 1 on the ATA, I get a "The user you are trying to reach is unavailable right now", but when I call from the ATA using an analog phone, it works. A Zoom representative told me I don't have to change any of the settings within the web interface of the ATA from the Zoom provided CPM file. Any help is appreciated at this point! Thanks!

My campaign is constantly turned down despite being VERY CLEAR that we do not sell or share information. I even put together a video: https://www.loom.com/share/4199a5d2195a457ea0701de72d7acebf?sid=319b2eaf-64aa-4c55-b1f3-9c5aeb81fe99 Basically, we don't use SMS/Text for marketing. There is no "central number" and each external-facing staff has their own Zoom Phone number. It's like texting your friend. There's no campaigns or any routing messages or notices going on. Even on Calendly, you only get messages if you schedule a meeting and give us the number in the space where it asks you to put your number to get reminders. Even we know that's not the same as giving blanket permissions. More frustrating is that we are being hung to dry because we do collaborate with other professionals on the client's team - such as CPAs and Attorneys - to deliver services. We get written permission to share documents and data as to perform a service. But that's interpreted as "yUo s3Z yoU

I am looking for an sample web app(Any tech) to understand how we can Integrate this feature my Web app. If any one has any user full info or implemented sample git hub will helps a lot.Ashok