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quegs
Newcomer
November 17, 2022
Question

Transfer call to users hold

  • November 17, 2022
  • 1 reply
  • 1 view

We recently migrated to zoom and are discovering that we are missing some features that we had with our old system. With our previous system, our receptionist would transfer a call by doing a warm transfer but they would transfer the call to the end user's hold. This allowed the user to pickup the call when they were ready. Is there a way to enable this? I see that a call can be parked but that is more involved and requires that the user remember the park code.

    1 reply

    FORE-Craig
    Specialist
    FORE-Craig
    Specialist
    November 17, 2022

    Hi @quegs 

     

    I am familiar with that feature from a previous PBX system that I used. I believe that it is referred to as "Call Camping". It is similar to Call Park with the added benefit of it being tied to a specific extension/user, like adding someone on hold to another user's phone. A feature like that doesn't presently exist in Zoom Phone. It has come up several times as a question in this forum.

     

    Zoom's Call Park feature doesn't allow you to choose a specific location when parking the call, and even if a Line Key is added for a desk phone to retrieve a parked call, there is no visible indicator that someone is parked in that slot.

     

    I can't propose a really workable alternative solution with other existing features unfortunately. I highly encourage you to submit a Feature Request for it at zoom.us/feed. 

     

    I hope that helps!

     

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