Instructions I can give to callers in my outgoing message

Forum|Forum|3 years ago
November 4, 2022
1 reply
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90% of calls to me, are not actually for me. Where is list of functions I can use in my outgoing voicemail message to give instructions to callers so they can transfer themselves to the correct extension?

For Example "..if you need the help desk dial X, if you need accounts payable dial X" etc.

Ray_Harwood

Community Super Champion | Customer

Hi, @AndrewInMPLS,

If you worked for me, here is what I would recommend for you; you might consider talking with your company's Zoom Admin for guidance and assistance.

I'd suggest setting up your number with an Interactive Voice Response setup. Unfortunately, this generally means that the number (or extension) that is yours is no longer "your number", but "Press 1 for Help Desk, Press 2 for Accounting, or press 3 to reach Andrew" would have the 3 option route to your new number... which IS you.

See this Zoom Support article for the technical details of how to set up an IVR:

https://support.zoom.us/hc/en-us/articles/360038601971-Creating-an-interactive-voice-response-system

Hopefully this approach can be worked out for you! Let me know if any questions come up.