Meetings

Hello, I would like to recover meeting videos/recordings about 40 days earlier than the latest recoverable items. Is it possible to restore them? what is the procedure to do so?Thanks! @Ray_Harwood   

I am having issues generating a link with embedded passwords.  We have three zoom licenses and two work fine.  On the third, the link that is generated does not include the password information. I have followed the instructions in this support article: Embedding meeting passcode in invite linkhttps://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065979 my profile for this account has the embed passcode in link turned on.  However, I am unable to get the embedded password in the personal meeting space.  Thanks!

My company recently migrated all sister companies under one enterprise Microsoft 365 account. Since then, in the desktop client, I receive the following message: "Your calendar service has been disconnected from your account. Configure Your Settings."When I click on Configure Your Settings, I am taken to the Zoom website with the "Select a Service" pop-up. I choose Office 365 and click Next, then Authorize. Then I get the following message: "Configure calendar successfully. You can go to client to check your upcoming meetings."However, nothing changes. I still see the error in the client.Thanks for any help you can provide!

My account states that there are 2 available pro licenses but when I go to assign them there is an error message telling me I have run out of licenses and need to purchase more  

Not sure how to go about posting this. I sent a ticket through web and they directed me to a "give feedback" area that doesn't exist in my Desktop client. Apologies if this is wrong place!Anyway - I use transcript feature for meetings as I am exclusively over video. I would love to have the date and time embedded in the transcript automatically rather than having to edit it manually. I batch download transcripts and it's cumbersome to cross-reference manually. When I download the file, the timestamp of when I download the file is created in the filename, but not when the actual meeting occurred. This information is redundant because I can already see in my Explorer when the file was downloaded.Secondly, I use the same meeting room and have the waiting room feature for back to back meetings. I have to stop and restart the meeting after each one because a transcript will not be generated for each individual. I see the technical challenges associated with this,

Hi! I have Zoom Pro and would like to set up reminder emails for participants leading up to a meeting I'm hosting. I'd like to plan them out and schedule them in advance. I've looked in settings and meetings but can't seem to find where/how to do this.  Does anyone know?

If I mirror my camera video, I noticed on my recordings the video is not mirrored.  Is that how it's supposed to work, is mirror my video more of just a confidence monitor feature? ThanksKJH

I don't own a car.  Recently I have randomly entered safe driving mode and got entirely stuck.  The only way out was to end the whole meeting and start again.  This is SO frustrating.  Does anyone know if í can entirely disable it?  I tried asking the bot and it just gave me drivel about it being a safety feature.   Well it's not that if it happens randomly and disrupts my meetings.

My friend and I both use Zoom Workplace Pro, running version 6.5.9 (61929). I regularly record meetings (2–10 participants) either locally on my Mac Mini or to the cloud, and the recordings are always high resolution—typically around 1750×1336, and sometimes as high as 2560×1400. My friend records a larger meeting every few months (40–80 participants). Most of the time his recordings are also decent quality, but on two occasions the resolution dropped all the way down to 640×360. Internet bandwidth doesn’t appear to be the issue: my connection can dip as low as 100 Mbps down / 10 Mbps up (sometimes up to 600/20), while his is consistently strong at 600+ down and 300+ up. The one difference is that he sometimes joins/records via the web client instead of the desktop app. Question:What steps should my friend take to ensure his large-meeting reco

I am a professor using Zoom.  My students had a final assignment, and other students needed 1:1 support.  I went to breakout rooms and have only the first four submissions sent while I was in the main room.  This is a TERRIBLE flaw.  The owner and host MUST be able to retrieve all content.  Is there a way to do this (for the future)?

Hi,I have been so frustrated! I uploaded some new images into my Zoom settings and changed my background image to a new one. The problem is that even after making this change, the old image is still the one showing up in my background.  Why is this happening? I made the change, why is my change not taking effect, but holding on to the old image? I tried going back into my settings multiple times to make sure I clicked on the new image I wanted, but it is not registering the change whenever I go to a Zoom meeting. I hope someone can help me with this, because I don't know what else to do! This seems like a simple enough change to make, yet it is not working.

I followed the suggestions provided by zoom.  I uninstalled and reinstalled the latest version.  That did not solve the problem. I am using a Lenovo X1 Carbon.  My computer consultant helped me go to the advanced video feature in zoom and disable the hardware acceleration feature.  Thus far I have had several zoom meetings without interruption.   Perhaps this will help others on this chat. 

When in a meeting, I sometimes need to share a screen or photo from my phone or tablet. In order to do so, I have to manually look up and type the meeting ID and password, even though I am in a meeting and my phone shows the banner (to transfer) in the app. It would be very helpful to be able to just share from my phone to an active meeting, without having to switch devices or manually type all of the information in. 

Hi!I'd like to automatically join the meeting from browser every time I click a Zoom Link. Right now, when I click Zoom Link, it gives me an option to either join via Zoom Desktop or join via Zoom Browser. I want to always join via Zoom Browser. Is it possible? 

I was recording a session and paused at the end. I forgot I had payed (or stopped) and went to do this again, and it re started, so again I paused. In this process when the file converted it only gave me the 3 second second recording and not the main recording. Im on free zoom, does anyone know how to find the first section of the recording? 

Posting here because this stupid company only offers customer support to paying customers which is f***ing ridiculous. I paid $120 dollars for a lesson that I wanted to record to watch back later. When I was in the meeting I hit record, the organizer was sharing their screen and I saw them click accept. So I figured it was recording. But apparently, Zoom thought it was a good idea to make you have to click record again which makes no f***ing sense. I checked my account and the recording isn't there. I know for a fact Zoom is storing these meetings somewhere within their own cloud even though it won't be in my account. Does anyone know how I can contact them to request the recording even though I'm on a free account? 

This has happened several times to me, but only under the following circumstances. I am on a one-to-one call; I am not the organizer of the call.I am using Zoom Workplace. I connect from my Mac Mini and I am running OS Sonoma 14.4.1.I am using an external microphone and my internal speakers. During the call my external microphone will turn off because my iPhone 15 pro max has grabbed the setting.I have had the iPhone ask me if I want to connect and I have always answered disconnect. It still grabs the microphone, and when it does, I can't be heard by the organizer. I have finally had to turn OFF my iPhone during these calls. I'm sure it's a setting but I am not sure whether it's on the Mac Mini or my iPhone.  Also, so far, this is the only meeting where I have had this problem. Does anyone know what the solution is?&nbs

How can I turn off the audible notification when I activate/deactivate mute during a video meeting (i.e. "mute on" / "mute off")? 

Hi, I have just installed my laptop with Ubuntu 24.04 LTS (with Cinnamon desktop) and when I start the zoom app (6.3.6 version) the all sections in the header are stuck. It's not able to access to the chats either. Only the settings menu is able to access. The Calendar/Events is showing the message "Loading your sidebar". I login using SSO without problems. It works fine with Ubuntu 22.04 but not in Ubuntu 24.04. This seems not to be the problem. I did remove my office365 account in my profile in the zoom website, but the issue is still happening. I have had to downgrade the zoom version to 6.2.3 (2056) and I'm able to access to the chats and calls sections at least, but the main issue is not solved. I'm still not able to access to the calendar/events, mail, whiteboards,... I always get the message "Loading whiteboards", "Loading Apps", "Loading your Mail",..... Could someone hel

After the most recent update, I had a user who was asking why we could no longer schedule in 15-minute increments. It seems we can only schedule in 30 minute increments.(i.e. cannot choose 8:15 or 8:45 start time while scheduling a meeting. It must be 8:00 or 8:30). We can't even type in a time manually. We must choose a time Is there any way to address this? Has the "minimum increment" become a setting or something?

Desde hace un tiempo cada vez que inicio zoom se me desconecta el teléfono de internet. Me quedo sin datos y tengo que reiniciar el teléfono. Ya probé de todo, ya desinstalé la aplicación y vuelto a instalar y nada. El teléfono es un Xiaomi 

Dear Zoom-Community!I would like to receive a text transcript after each zoom meeting, but I do not want a video recording of it. I am not able to differentiate this in the settings, it's either both or none of it. Can you help? How do I receive a "text transcript" only?  Thanks in advance for your support! 

I set up a meeting with a PowerPoint presentation and used the feature to put the speaker on the screen (the floating head) with the presentation.  I want to be able to have other joining speakers populate when they are speaking, or start and stay on the screen with the presentation from the beginning.  I don't want to spotlight them. Is this possible in the meeting setting? 

Hey there, I've been using Zoom for recording podcast interviews, saved locally. My main work computer, which I have been using for all my podcasting activity, freezes occasionally, usually right after I log in. It's a long story and not a huge problem - certainly not worth clearing my hard drive and reinstalling everything - but it does mean that it's possible that it freezes while I'm in the middle of recording an interview. My question: What actually happens to my recording if the computer freezes? Is it gone forever? Is there anything I can do to back them up so I will have something to convert even if my computer freezes or crashes? Grateful for any tips - thanksIan

Hi, I have configured various accounts and found that one had almost all data centers opted-in, another was missing a few, and another had only two data centers opted-in. I don't know the reason for the difference, whether it was configured in the past, or because it was previously a free account. May I ask, assuming the user has never changed the setting, are all data centers opted-in by default on paid accounts? This is important because I have seen a user connected to a data center on the other side of the globe, which could have been the reason for two disconnections during an important meeting. Thanks in advance for any help.