Meetings

I hope you’re all doing well. I’m reaching out to get some advice from experienced users and experts here in the Zoom Community.Here’s what I’m experiencing:• Zoom Version: [e.g., 6.xx.x — Desktop/Mobile]• Platform: [Windows / macOS / Android / iOS]• Problem started: [Date or after update]• Description:[Write a clear description of the issue you’re facing — e.g., screen sharing not working, audio issues, meeting settings, etc.]I’ve tried the following troubleshooting steps so far: [Step 1 — e.g., reinstalling Zoom] [Step 2 — e.g., checking audio/video settings] [Step 3 — any logs or error messages] Despite these steps, this issue still persists. I’m hoping someone here might know what’s going on or has a suggestion that can help. 😊Questi

HiI have been teaching on zoom for 6 years - and yesterday I found the meeting links were not sent out. I did what I normally do - arrange a meeting, then click send email. No emails went… why could that be? Has anyone else suddenly found this? Thanks 

Recently, on 3 separate occasions, I logged in as a guest to another host’s scheduled meeting. When I clicked on the invite link, it logged me in multiple times, I appeared in the participant window as 3 times???- and I couldn’t close any of the “2 extras” and had to log out completely- but when I tried to re-enter the meeting the same problem occurred...ANY SUGGESTION OR HELP AS TO WHY THIS IS HAPPENING??? 

Help!    I have tried everything:  - uninstall and reinstall - audio test (correct  - only - speakers and volume up to 100%) - Clearing cache - checking permissions - adjusting computer audio settings (various...remind me)   This is only happening on my new laptop. When I sign into my old one it works fine.    What the issue it:  When I test speakers, you basically can't hear anything. When I put my head really close to the computer, I can hear the very very faint ring tone. Computer audio is on. Sometimes it makes a brief sound or crack before going quiet. The microphone test works perfectly.    Any ideas? The new computer is a ASUS Zenbook pro.

I began receiving this message, "An unknown error has occurred" a month ago when trying to Live stream a Meeting to my Facebook profile.  How can I resolve this?

I have uninstalled and reinstalled and I am unable to see the option to record while on a zoom meeting through my iPhone. I click on the three dots but the option is not there to record nor save to system. My classmates are able to record and are using the free version as well even during my zoom meeting they are able to record.

I used to have a Zoom paid account as president of our local photo club, and my Zoom meeting login name was admin.photo club. I transferred this to another committee member, and now use my personal but unpaid Zoom account for logging in to other personal meetings. But my name still comes up as admin.photo club, and I have to change it after logging in, to my real name. How can I get it permanently changed? Thanks,   Richard Stern

Hi there, I have a recurring meeting for next 10 weeks. I was alerted by someone trying to register that some of the sessions are greyed out on the registration page. I think this is because it was going over 100 people, so i just paid more to upgrade to 500 people. But when i click on registration, the same sessions are still greyed out. I’ve checked my account and says 500 limit for meetings so seems to have taken effect… Any tips?  

Hi folks, We have automatic closed captioning enabled but during zoom meeting the option for CC is not appearing. Is anyone else having these issues recently? Previously we had auto CC enabled but in meeting the option that would show up was for manual CC. I made sure that manual CC was disabled and auto CC enabled, through the web portal. During zoom meeting the option for CC still prompted us to assign someone to manually do CC. I went through this meeting to the settings and noticed that manual CC had somehow been enabled, even though we had just disabled it. After disabling, again, and making sure the auto CC was still enabled, the zoom meeting no longer had the CC option at all. I rebooted Zoom. Signed out and signed back in. Restarted my computer, and the problem persists... Help...

Is it possible to have a second meeting ID for exclusive use with a select client who is looking for this?

I have tried everything. Restarting it, reinstalling it, checking permissions, making sure no other apps are using the webcam, making sure it's up to date. The mic works fine, and the video works everywhere else but Zoom.   I have a Pro, with an M2 Pro chip, and it's running on Sequoia 15.5. I thought I'd be able to get connected with an agent to help, but Zoom so kindly put their live chat feature behind a paywall. Is there anyone who experienced this problem too?

When I am in the main meeting, I have audio and video without an issue. However, when assigned to my breakout rooms, I lose the audio stream and cannot hear what is being said. This has happened on a couple of occasions to me. It has also happened where I have audio in the breakout rooms but lose it when re-entering the main meeting. The video stream is intact and clear (i.e. no signs of poor connection). I have tried using my Mac speaker/microphone as well as AirPods Pro, but the issue has not resolved. 

Good morning, I would like to know if some of you experience high CPU consumption with the latest version of Zoom Workplace.I'm on macOS 26 and since the automatic update on Tuesday, February 10 (version 6.7.5 (75246)), I have a very high CPU consumption (between 100% and 140%) and this logically impacts the battery of my macbook.One of the people around me has the same problem. I couldn't go any further in the exploration for the moment.This is the reason for my message.

I tried touch up my appearance.  Hated the orange lipstick effect.  Toggled it off and rebooted computer.  Still have orange lips despite the change/reversal.  Please advise how to rectify.  

I am currently running Zoom Workplace Version: 6.6.10 (69071)  on a MacBook Pro 2019 with 2.6 ghz 6core Intel i7, 16 GM RAM, 2 TB hard drive.  I am considering upgrading to MacBook M4 Max 16core, 48GB RAM, 4 TB hard drive.Will I have any compatibility issues?

Come on Zoom! What the heck is taking so long to get the Zoom timer working for Android devices? Absolutely ridiculous! It was working around the holidays and now it's not. Good God!!

Hi,I’ve been hearing that 3rd party platforms using Zoom’s Meeting SDK can no longer join meetings anonymously after March. I’m wondering if there would also be changes applied to the Web Zoom Client?Can users still join WITHOUT a Zoom account through the Web Zoom Client? 

Some clients and coworkers have issues with my head movement when I walk on the treadmill during Zoom meetings.  Can anyone recommend video stabilization software I could use to resolve?  I use an HD Pro Webcam C920.  If software won't resolve is there a recommended camera that would resolve.  

I paid for the Pro license, but despite that, even after 3 days I am still treated as "basic". Yes, I log in with the same account from which I did the purchase. The purchase was acknowledged by Zoom - they even sent me the bill. The most frustrating thing is that I cannot even open a support ticket, because the system has to recognise you as Pro, and I am taken as Basic. Chatbot is a waste of time...I tried sending mail to the billing (to the email I got my bill from), but no-one seems to attend those. What is happening? I need help urgently.

I open a calendar entry, the background is white, then I add Zoom Meeting, then the background turns black. How can I change this?

Within the past month or so, whenever I schedule a meeting and add invitees, they do not receive the email. I have to send a separate email with a Zoom link that I copied from the original. How do I fix this? It is very frustrating that people are not receiving the emails for the meeting. Please help! Thanks, Chris

I need to see all participant boxes in my gallery view recording, even those who have no video up.  I just had a recording with 15 people and a bunch of them did not have video up, but they occasionally spoke.  I can't tell who is speaking because none of their boxes appear in the gallery view recording.  I have "Hide Non video participants" unchecked in the app.

We want to attend 1000 members in meeting at a time which PACKAGE I will purchase 

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I work with a group of kids who discovered a way to scribble all over the screen as I'm presenting, as well as all the emojis at their disposal. Is there a way to disable this scribbling feature? I don't mind interactive chatting (to a limit) but the drawings are a bit disruptive. Grateful if you can help out!