Meetings

Hi everyone,I’m experiencing two recurring issues with Zoom that are affecting my work, and I haven’t been able to get proper support.I previously opened a support ticket, but it was closed due to a delayed response. The issue is still happening, and I’m currently unable to reopen the case. The chatbot has not been helpful in resolving this or connecting me to technical support.1. Cursor disappearing issue:During meetings, my cursor randomly disappears on my screen (while sharing), but participants can still see it. This happens frequently and lasts around 10 seconds.I use two monitors (laptop + external display), and the issue only affects the Zoom screen.2. Instant meeting issue:When I start an instant meeting using “New Meeting”, participants cannot join and receive the message:“The host has another meeting in progress.”This does NOT happen in scheduled meetings. I am a paid user, and this issue is direc

I recently got a new laptop (Acer with Windows 11 Home) and when I am in Zoom for guitar lessons, I can hear voice clearly, but the guitar playing is muted/cannot be heard.  Some other participants can hear the guitar, others like me cannot.  I have tried all the recommended settings including setting the audio for musicians, but no success.  My old laptop, also an Acer with Wondows 11 Home, has no trouble hearing both voice & guitar in the same meetings.

We use the all screens share extensively to assist participants through installs, activities and to do some semblance of proctoring when doing quizzes.  I have checked all my settings and all the appropriate settings are still enabled to be able to use the all screens share.  However, it does not show up as an option under the share button in the zoom in-meeting menu.

I have “Enable Waiting Room” active in the Zoom web settings, but normally use the option on the in-meeting Participants window to “Disable Waiting Room” after the meeting starts so I don’t have to keep manually admitting the latecomers.  But with the new update, that option to “Disable Waiting Room” seems to have been removed.  Is this correct?  Is there a way to turn that back on?  Is that controlled by a local admin setting? Note that I’m not seeing “Disable Waiting Room” as a greyed out option, it’s not visible at all on any setting screens or drop downs.  Also, I do also have a passcode set, so the waiting room wasn’t my only security setting in case there was a “must have one security option active” rule.

I regularly (1-2 a week) get added to webinars by random people/companies that I never asked to be joined to. Yes, they’re kind of in my industry (IT), but I never accept and often, when trying to get removed, end up in a loop I can’t get out of. Never used to get this with Zoom in previous years. Is there some setting I need to turn on/off? I get enough spam on my phone without having to deal with it on Zoom. Would have asked a rep, but appreantly the AI bot couldn’t figure out I was logged in and kept demanding I logged in before talking to a rep.

Zoom has started enlarging or zooming in the video and appears to randomly move about. Dual streamed, for a while now, via VMIX to a different output where things look completely different. The same video feed is supplying both outputs and have for the longest time been exactly the same. Now Zoom looks horrible, very close up and the motion seems weird and random. It almost looks like an AI is trying to focus on some preferred point. This is new, and I don’t know what is causing it.

https://github.com/zoom/zoom-sdk-android?tab=readme-ov-file

I have receiving the error=1 in Android Zoom SDK. I have integrated with the help of this GITHUB link - https://github.com/zoom/zoom-sdk-android?tab=readme-ov-file I have changed target SDK 33 to 34 and new changes in gradle. In 33 SDK and gradle all is working fine and the user can also join the meeting. But this same flow is not working in 34 SDK. I have received Error_code=1 I have researched many sites and AI and I found mobilertc.aar and commonlylib this two file I need new file which is support in SDK34 and grandle. FYI - Old .aar and commonlylib are not worked and app has been crashed.Thanks, Pankaj 

The Avatar tab is completely missing from both my Zoom app (Background & Effects) and my web account settings. Another account on the same free plan has the Avatar feature available.Please help restore this feature to my account. 

How do I add an alternate host to a meeting I didn’t schedule?

Hola quiero hacer una reunión para 17 personas, que dire mas de una hora, tengo que pagar por algún plan o algo? Quien me puede guiar además para el uso de zoom para mi reunión 

After the update, my annotations don’t show correctly. They only show if I’m on the zoom tab. Before, I could open the tab I was sharing and hit the annotate button. Now that doesn’t work. Also, when I share my screen, I can no longer see my student’s video. This only happened after the update. I have been using Zoom for years, but this will greatly effect the efficiency of my tutoring business. I have to continue to switch tabs to zoom in/out and scroll down the page I want to annotate on because the annotation only shows on the zoom tab. 

I have ‘scheduling permission’ to schedule meetings for another Zoom account. In web browser view as well as Zoom workplace app on my desktop/laptop (Mac and Windows), I am able to see all my upcoming meetings - my own as well as those that I have scheduled for the other account (In Zoom workplace app on my desktop there’s a button to toggle between the two and I can see and access that).But in my iPhone mobile app, it is weird. When I uninstall the Zoom app on iPhone and reinstall it, I am first able to see all my upcoming meetings (my own and those scheduled for the other acct) under ‘Meetings’.HOWEVER, if I then close the iPhone app and reopen it, now I am able to see only my own upcoming meetings and not those I scheduled for the other acct (the ‘all meetings’ view I had earlier under Meetings disappears). Nor am I able to find any toggle button or pull down anywhere, where I can choose which account’s meetings it needs to display.I want to be able to see th

I teach virtual classes and need to see the students while I am screen sharing.  Until a few weeks ago, this was not a problem.  I have watched various videos for help but I do not have the option of “Show Video Panel” when clicking on “More”.  Please advise.  Thanks!

Running Zoom version Version: 7.0.0 (77593) on MacOS Sonoma. I cannot see things in dark mode but Zoom now defaults to dark mode and setting the mode to light using Settings/General and clicking on the light option does not work.I have verified that I have light setting in both the main zoom desktop and in individual meeting settings and it persists in displaying as Dark mode!How do I get it back to readable/viewable in the comfortable light mode?

Hi Zoom Support Community,I am writing for help with an issue regarding an AI notetaker named "Alfred" that automatically joins every Zoom meeting I attend. I am using a free personal Zoom account on a Mac with all system and Chrome updates installed. This bot appears whether I use the Zoom desktop application or the web browser. I cannot find "Alfred" listed as an installed app on my laptop or within my Zoom account settings. Currently, the bot can only be removed if I am the meeting host. In meetings where I am a participant and the host is also unable to remove it, the bot remains in the session. I have been unable to find any information online regarding this specific tool or how to disable it. Could you please help me identify why this is happening and provide instructions on how to permanently prevent this bot from joining my meetings? Thank you!!

I have a monthly meeting that occurs on the third Thursday of the month. In want to add one additional occurrence that is on a different date. I recall that is used to be that if I went in to manage the meeting and clicked "Show all occurrences," that at the bottom of the list, there used to be a button to add a single occurrence.  I don't see that anymore - can someone advise me? This is what I see at the end of my list of occurrences, there's no option to add another occurrence:  

With the old Zoom UI clicking the video or audio settings opened a  new window with all the settings including the, “General” tab. This was very easy to navigate. Now if I click on Videoo settings a side panel opens which resizes my Zoom window on the screen. After i close options, I have to move and resize the window again. I find this very difficult to use. Also, the “General” option is missing. How can i revert back to the old UI where all the settings including the “General” tab could be easily accessed as a floating window? Kind regardsChris

I have a Zoom Workplace Business plan. Is the "streaming" feature available? I see it in the "Meetings" section, but the settings are unavailable...

When did hosts stop being able to assign directly from the waiting room to a breakout room? The new Zoom Workplace Application offered an amazing feature that allowed Host and Cohosts to view the waiting room, assign the participant to a breakout room and admit. The participant would go directly to the Breakout Room and bypass the main room. (Referenced in the “2 new features you might have missed” Article) My coworkers and I have noticed one by one we are losing that functionality. Can this be fixed?

zoomの解約方法についてです。今までプロプランを使用ていていましたが、不要となったためサブスクリプションの自動更新を停止し、アカウントを削除しようと思います。 プロプランのラサブスクリプションは停止し、現在支払いのステータス欄を見ると「自動更新は停止しました」と表示されています。次にアカウントプロフィールから「アカウントを終了します」を押したのですが、「アカウントを削除できません　このアカウントは有料アカウントです。アカウントを削除したい場合は、「請求」または「営業担当に連絡」に移動し、サブスクリプションをキャンセルしてください。」と表示されます。 再度「請求」に移動し確認しましたが、やはりサブスクリプションは自動更新は停止になっています。 どのようにすればアカウントを削除できますか。プロプランを使用できる日数が残っているのですが、その日数を過ぎてからでないと削除できないのでしょうか。

I have been running zoom on my chromebox for well over a year. Recently, a message at the top says they're going to cease support for the app in August and replace it with Zoom PWA. I've tried to convert since they're telling me I'm going to have to, but it doesn't work. Each time I try to join a meeting with the new app, it generates a new meeting invitation, sends me the information email. Using the meeting ID from that email just starts the process again. It's an endless loop. The "old app" works just fine. Any thoughts or advice? Chromebox has 16 GB RAMIntel(R) Celeron(R) CPU 3867U @ 1.80GHz (2 threads, 1.80GHz)GB service for my internet connection 

Currently using Arch Linux with Wayland.  With the latest zoom installed (6.6.0), using pipewire for sharing.  The first time I try to share a screen or window, it works fine.  If I stop sharing and try to share again, it only shares a completely black window or screen.  Immediately after I stop sharing the first time, I get the following messages in ~/.zoom/logs/zoom_stdout_stderr.log*** pw_stream_set_active called from wrong context, check thread and locking: Operation not permitted *** impl_ext_end_proxy called from wrong context, check thread and locking: Operation not permitted 'this->recurse > 0' failed at ../pipewire/src/pipewire/thread-loop.c:62 do_unlock()I cannot figure out if this is a zoom problem or a pipewire problem.Everything works fine in X11.

We recently had Zoom Workspace upgrade to version 6.7.5 the camera freezes the app stops and starts its terrible. Is Zoom aware of the issues