Customer Success Forum

Your support is absolutely the worst I have ever encountered.I am absolutely sure that I’d get better support in soviet Russias courts than here. 

Imagine 5 to 15 retired seniors meeting to be taught and/or discuss a subject of interest. Sometimes all parties are in their homes connecting by Zoom. Sometimes everyone except the speaker is in one room like a church social hall or the back room of a small restaurant with a large screen TV and an upgraded microphone/camera on a laptop. The problem is that most of the time there are a mix of people in the room on phones, tablets or laptops; There are also people in the room depending on a communal monitor, speaker, mike and camera to participate. Finally, there are some people trying to be in both worlds with a phone for speaker and mike, but using the monitor to see the group.  The pure groups work fine but the mixed groups have problems with not enough volume, not enough mike sensitivity and feedback. I am sure that part of the problem involves managing the layout of the groups but part of the problem is not having the right equipment. We are not a business with

Time is flying by—can you believe we’re already stepping into April? This month brings even more exciting updates, helpful tips, and best practices to help you make the most of your Zoom solutions.As we move further into the year, we’re continuing our commitment to fostering collaboration, innovation, and connection—creating spaces where everyone can thrive and work smarter together. 📅 April Schedule📌 April 1 – Zoom Workplace Open Office Get your questions answered about Zoom Workplace features, workflows, and integrations. Learn best practices to streamline collaboration and improve team productivity. 📌 April 8 – Zoom Phone Open Office Explore tips on optimizing call flows, reporting, and admin settings. Perfect for admins and users looking to enhance their Zoom Phone experience. 📌 April 9 - What's New at Zoom Stay up to date with Zoom’s latest innovations and feature releases — including AI Companion 3.0 — and explore what’s new across Zoom Workplace. 📌 April 15 – Zoom AI Com

If you’ve ever finished a great meeting or webinar and thought, “Where did that recording go?”, you’re not alone! Between team calls, training sessions, and events, it’s easy for recordings to end up scattered across folders and drives.That’s where Zoom Video Management comes in. It’s your new home base for video content — a simple, organized library where you can easily find, play, and share your Zoom recordings.🌟 What You Can Do with ItFind recordings fast. Everything lives in one place—no more hunting through links or emails. Organize your content. Create channels for your team, projects, or topics so your videos stay neat and searchable. Share securely. Manage who can see your videos, whether it’s your whole team or just a few collaborators. Track engagement. See how often your videos are viewed and which ones are getting the most attention.It’s like having your own streaming library for work or school!💡 Everyday Ways to Use It🎓 Students & educators: Keep all your lectures o

Did you know that event organizers who use curated templates can cut setup time by up to 40% while boosting attendee engagement through consistent branding?Curated event templates in Zoom Events are designed to help organizers quickly build consistent, branded, and compliant event experiences. These templates can include pre-set configurations for registration, branding, sessions, and communications. Customizing them allows organizations to align events with their unique goals, branding, and workflows—saving time while maintaining quality and consistency.Why Customize Curated Templates?Think of curated templates as your event’s creative blueprint—customizing them transforms a generic setup into a branded, memorable experience that reflects your organization’s unique voice.Customizing curated templates helps:Maintain brand consistency across multiple events or departments. Streamline event creation by predefining layouts, registration forms, and email templates. Ensure compliance with i

Want to get more impact out of your Zoom solutions? Our March Customer Success Live Sessions are built for Zoom IT Admins, Users, and Account Owners who are ready to boost productivity, strengthen collaboration, and stay ahead of the newest innovations.In these dynamic, interactive sessions, you’ll connect directly with Zoom Customer Success Managers and product specialists. Bring your questions, gain actionable insights, learn proven strategies, and walk away with practical tips to elevate how your teams use Zoom every day. 📅 March Schedule📌 March 4 – Zoom Workplace Open Office Get your questions answered about Zoom Workplace features, workflows, and integrations. Learn best practices to streamline collaboration and improve team productivity. 📌 March 11 – Zoom Phone Open Office Explore tips on optimizing call flows, reporting, and admin settings. Perfect for admins and users looking to enhance their Zoom Phone experience. 📌 March 18 – Zoom AI Companion Open Office Discover how t

We’ve been getting a lot of questions lately around Brand Vetting and the “Partial Upgrade Available” label in Zoom SMS Campaigns — so we wanted to take a moment to clearly explain what these mean, why they matter, and how they affect your ability to use Zoom SMS.If you’ve seen a “Not vetted” status or a Partial Upgrade Available tag and wondered what’s next, this post is for you. What is Brand Vetting in Zoom?Brand Vetting is a required verification process for Zoom customers who want to use SMS (10DLC) for business messaging.It’s part of carrier compliance requirements and helps ensure that:Your business is legitimate You are authorized to represent the brand name you registered SMS traffic sent through Zoom is trusted by mobile carriersThis process is especially important for A2P (Application-to-Person) messaging, which includes customer notifications, alerts, reminders, and support messages. What is the Vetting Status for?The Vetting Status (for example, Not vetted or Vetted) tells

Keeping up with notes during meetings can sometimes distract you from the conversation. My Notes in Zoom Workplace helps make note-taking easier by giving you a personal space to capture ideas while AI Companion helps organize the important details. As you write your notes, AI Companion can assist by transcribing discussions, creating summaries, highlighting key points, and identifying action items, helping you quickly understand the most important takeaways after the meeting. Your notes are also completely private, meaning they’re only visible to you and aren’t automatically shared with hosts or other participants. Another helpful benefit is its flexibility across meeting environments. You can use My Notes during Zoom Meetings and Zoom Webinars, but also for in-person conversations or meetings hosted on platforms like Microsoft Teams and Google Meet. Once the meeting ends, your notes remain available in the Zoom desktop app or web portal where you can review, update, and organize them

We’ve all been there—facing a sudden Zoom issue minutes before an important meeting. Maybe your audio isn’t connecting, or your recording didn’t save where you expected. The instinct for many users is to turn to a generic AI tool for help. But what if the fastest, most accurate answers were already built right into your Zoom experience?That’s exactly what Zoom AI Companion brings to the table—a powerful, integrated assistant designed specifically to understand Zoom inside and out. Story Time: A customer by the name of Sarah, a project manager, had a big client call coming up. She suddenly noticed her Zoom background settings were not working as usual. In a rush, she asked a popular external AI tool for help—but the answers were vague, with steps that didn’t match Zoom’s current interface. Frustrated, she remembered my advice that one time we had an Account review— “Ask Zoom AI Companion”.Within seconds, the Companion recognized her issue, provided step-by-step guidance tailored to her

The Challenge: Managing a Hundred Participants, One Certificate at a Time I met with Sean, a Training Director, for an account review. Like many training coordinators, his days were filled with a familiar frustration: managing numerous training sessions single-handedly while drowning in administrative tasks. Picture this: After hosting a training session with numerous participants, they would manually review attendance records, cross-reference completion requirements, create individual certificates, and send them out one by one. For someone managing multiple training sessions each week, this process consumed hours that could have been spent on what truly mattered, which is improving training quality and working on other training sessions. "I have to manually share links with each person individually," Sean explained during our call. With paid instructors delivering specialized content and participants expecting professional certificates upon completion, the manual tracking and certific

I was using the account belonging to someone on our church’s staff to run a discussion group.  When the group stopped meeting I wanted to get out of seeing her name on my picture whenever I logged on but I can’t.  How do I disconnect from someone else’s account?

🗓 24 February | EMEA                    🗓 25 February | APAC & Korea Ready to take productivity to the next level?  Join APAC & EMEA leaders for a free 90-minute virtual event designed to help organisations uncover the next level of workplace productivity in today’s era of AI.Hear from inspiring experts (including an exclusive keynote from innovation strategist Asma Shabab), get research-backed insights from Deloitte, and see how Zoom’s AI-first innovations are transforming the way teams connect, create, and deliver results.Whether you’re shaping digital strategy, leading transformation, or simply looking for ways to boost work productivity, you'll walk away with actionable ideas to help your organisation work smarter, faster, and more effectively. You’ll gain: ✅ Practical insights from Deloitte and industry leaders on how to realize productivity gains in the AI era.✅ A firsthand look at how Zoom AI Companion and integrated tools can transform work.✅ Inspiration from peers wh

I sometimes would like to give feedback and/or feature requestsDO you any links I can use for feedback and/or feature requests?Thanks for your ideasLoveforGod

Looking to unlock more value from your Zoom investment? Join our February Customer Success Live Sessions, designed for Zoom IT Admins, Users, and Account Owners who want to work smarter, collaborate better, and stay ahead of what’s new. These live, interactive sessions give you direct access to Customer Success Managers and Zoom product experts—your chance to ask questions, learn proven best practices, and discover practical ways to get the most out of your Zoom solutions. 📅 February  Schedule🌟 February 4 – Zoom Workplace Open Office Drop in to connect with Zoom experts to explore Meetings and productivity solutions, real-world use cases, and best practices you can apply right away.  🌟 February 11 – Zoom Phone Open Office Get hands-on support, live troubleshooting, and expert tips to help you optimize and scale your Zoom Phone deployment with confidence. 🌟 February 12 – What’s New at Zoom Be the first to learn about Zoom’s latest innovations and feature updates, including enhance

Have you been considering whether your organization could benefit from implementing Online Fax services?   Zoom Phone Online Fax is an electronic fax service enabling users to send and receive faxes without a traditional fax machine. It's available for Zoom Phone Pro and various Zoom Workplace plan subscribers. Users can exchange PDF files and utilize features such as auto receptionist and shared line group caller IDs for faxing.   Fax usage is charged per page for certain plans, while others offer unlimited faxing. Currently, the service is limited to US and Canada users and supports only black and white faxes. Users can manage and view their fax logs through the Zoom Workplace app or web portal.   Additionally, Online Fax requires a Zoom Phone Pay-As-You-Go (PAYG) or Prepay plan to be activated.   To enable to disable the Online Fax, please refer to the Knowledge Based Article regarding Enabling or Disabling Online Fax. You may also browse additional Knowledge Bas

    In the digital age, people want autonomy and the ability to self-serve, making AI chatbots a popular tool in customer experience strategies. In fact, a Morning Consult study found that 67 percent of consumers have used chatbots at least once in the past year and 42% are comfortable using them. The relative ease of use and widespread adoption of virtual assistants and agents make a customer support AI chatbot platform for websites beneficial and cost-effective to meet today’s customers’ expectations.     What is a customer support chatbot?   A customer support chatbot uses artificial intelligence (AI) and machine learning to answer customers’ questions. AI chatbots are valuable customer service tools, adding a self-service option that allows customers to skip the wait and find the information they need without assistance from an agent.  From a customer’s perspective, a customer support AI chatbot platfo

In the telecommunications ecosystem, spam registration and number reputation management are critical components of maintaining trust and ensuring message deliverability. As businesses increasingly rely on messaging and voice channels to engage customers, carriers and regulators have implemented stricter controls to prevent spam and fraudulent activity. Effective number management practices help organizations maintain compliance, protect brand integrity, and ensure consistent communication performance. Understanding Spam RegistrationSpam registration refers to the process of identifying and flagging phone numbers that are suspected or confirmed to be sending unsolicited or harmful messages. Carriers and messaging platforms use automated systems and user feedback to detect patterns of spam-like behavior.Key triggers for spam registration include: High message volumes sent in short timeframes Repetitive or promotional content without opt-in consent High complaint or opt-out rates from

    Hey Zoom Community! We're thrilled to introduce our latest update: AI-generated Virtual Backgrounds! 🌟 Now, creating the perfect backdrop for your Zoom calls has never been easier. Here's how it works: Within the virtual background selection window, eligible users can now access the generate custom background feature. Simply choose from preset options or describe the background you envision, and our AI model will work its magic to bring your vision to life! 🎨✨ Whether you're dreaming of a serene beach scene, a bustling cityscape, or something totally out-of-this-world, our AI-generated backgrounds have got you covered. Plus, with multiple images to choose from, you're sure to find the perfect fit for any occasion. But that's not all! Admins can also manage this feature through account and group-level settings, ensuring seamless integration into your organization's Zoom experience. 💼✨ So, why wait? Try out our AI-generated Virtual Bac

Think about when you most need help during your workday. It's usually right before a meeting starts (scrambling to remember what happened last time), during the meeting itself (trying to take notes and participate), or right after it ends (making sense of everything and figuring out next steps).   AI Companion 3.0 is built to understand this. It supports you at these exact moments: preparing before meetings, providing real-time assistance during, and following up after to turn conversations into results.     Meet AI that works alongside you   Most AI tools explain things or answer questions. AI Companion can actually propel your work forward because it's built where your work happens and has context from your work conversations. This is what we call conversation to completion: turning discussions into finished outcomes.   These scattered work conversations can be transformed into continuous intelligence. It's the difference between having a smart notepad and so

I went in and edited the sign-in email address on my account, however it is pending confirmation and the confirmation email was sent to my old email address to which I no longer have access.  I do not want to establish a new account because I have had this one for years and have data and setup that I would like to keep.  How do I updated my email address so that I can continue enjoying my zoom account? I use it for business so this is a huge inconvenience.  Respectfully, Dr. Tureka Louis

Happy New Year, Zoom Community! 🎆🎉 Ready to start the year strong and get even more value from your Zoom investment? Our January Customer Success Live Sessions are here to help you do just that.   💡 Why attend? Each session helps you: Build deeper product knowledge Troubleshoot challenges in real time Discover new ways to improve productivity and collaboration 📅 January Lineup   👉 January 7 – Zoom Workplace Open OfficeYour first stop of the year! Get hands-on guidance, ask questions, and learn tips to streamline collaboration with Zoom Workplace (Meetings + Productivity solutions).   👉 January 14 – Zoom Phone Open OfficeDeep dive into Zoom Phone features, configurations, and real-world use cases with our product experts.   👉 January 15 – What’s New at Zoom Don’t miss this highlight session! Explore Zoom’s latest innovations and feature releases from the past two months, including what’s

Join us on January 15 at 8:00 PT as we walk through the newest features launched in November and December, designed to help teams communicate, collaborate, and work smarter.   You’ll learn how these updates can: - Streamline workflows and boost productivity - Support teams of all sizes, from SMBs to enterprise - Learn how to apply these updates to real-world workflows   Bring your questions! We will wrap up with a Q&A session with our product experts!   Register Now!

Happy New Year, Zoom Community! 🎆🎉 Ready to start the year strong and get even more value from your Zoom investment? Our January Customer Success Live Sessions are here to help you do just that.   💡 Why attend? Each session helps you: Build deeper product knowledge Troubleshoot challenges in real time Discover new ways to improve productivity and collaboration 📅 January Lineup   👉 January 7 – Zoom Workplace Open OfficeYour first stop of the year! Get hands-on guidance, ask questions, and learn tips to streamline collaboration with Zoom Workplace (Meetings + Productivity solutions).   👉 January 14 – Zoom Phone Open OfficeDeep dive into Zoom Phone features, configurations, and real-world use cases with our product experts.   👉 January 15 – What’s New at Zoom Don’t miss this highlight session! Explore Zoom’s latest innovations and feature releases from the past two months, including what’s

What Is Zoom Workplace Simplification? Zoom Workplace Simplification is Zoom’s latest initiative designed to create a more intuitive, unified, and efficient experience. It focuses on streamlining how users interact with meetings, chat, phone, and collaboration tools—allowing teams to work smarter and faster within a single, cohesive workspace. This initiative supports Zoom’s ongoing mission to reduce complexity, enhance productivity, and deliver a seamless experience across desktop, web, and mobile platforms. Key Enhancements 1. Streamlined Interface Zoom has introduced a cleaner, more modern layout that makes it easier to navigate between Meetings, Team Chat, Phone, Whiteboard and other Zoom products. The refreshed design reduces visual clutter and helps users quickly access essential tools. 2. Unified Zoom Workplace App Core communication and collaboration tools—Meetings, Team Chat, Phone, Mail, Calendar, and Whiteboard—are now brought together in one unified app. This eliminates the

Work today moves fast — meetings, docs, and notes scattered everywhere. Zoom AI Companion 3.0 brings it all together with a new flexible work surface that helps you create, automate, and complete work faster.   With AI Companion 3.0, you can: Get results faster – Turn your data and notes into polished documents, reports, and actionable insights. Find information instantly – Use agentic retrieval to search across Zoom Meetings and Docs, Google Drive, Microsoft OneDrive, and more. Work your way – Access AI Companion on the new web surface or across the Zoom Workplace app. Reclaim your time – Let AI Companion manage meeting prep, follow‑ups, and scheduling so you can focus on what matters most. Create personal custom workflows – Automate repetitive tasks without IT setup. Whether you’re preparing for a meeting, writing a proposal, or analyzing insights across projects, AI Companion 3.0 helps you move from conversation to completion — all within Zoom Workplace.   Avai