Community Resources

How can I hav contact with somebody  who has an answer to my problem.

I have a basic plan, but just noticed that today Zoom billed through paypal $295  - 8/18 - and then looked back at July and I was charged $293... I am on a free plan... what is Zoom charging this amount a month for?  I cannot even find any product that they charge ANYONE that much money.  Will check with paypal tomorrow but wondering if anyone else is having this issue.

I'm trying to cancel but keep running into this error message without clear next step. can someone help to actually cancel 😉 ?  

I'm trying to update my card payment as the current one expires soon.  I'm a UK subscriber with a pro accountWhen I fill in details of the new card and press "change card" below message pops up followed by an endless loop where nothing happens  I've tried this several times  The address on my account is a full UK address, unchanged Required Field Not Completed: State/Province

I am trying to cancel a subscription but my telephone number has changed and it wont send me the verification code via sms.  What now?

I created my account using my work email address. I'm about to retire and will no longer have access to it. I've changed my sign-in email. Does that also change my account email and if not how do I do that?

Hello Zoom community.  My business is about to enable the Zoom IQ feature on a trial basis for several people within the company to test.  Once it is enabled, does the trial simply end at the end date or do we start automatically getting billed for the service? Thank you.

Dear community,I paid to zoom one at 29 July for one month, I canceled it because I only need it until 29 August,by today 18 Aug 23, ZOOM already put my account into basic .. suppose my subscription is until 29 august 23 right?  I don't know how to report this error... is this because of a different subscription with Zoom whiteboard? and I cannot email ZOOM support either.. regards,   

i can not upgrade the zoom 

This is not honoured as I had to block my credit card . Would pay in 2 to 3 day

I accidentally purchased this program- LARGE MEETING and I can't cancel. I don't need a big plan like that. What can be done to cancel immediately?

Where can I change the information in a history invoice? The legal company name was wrong. 

I upgraded my account. but still in BAsic

Zoom has revoked my two paid annual subscription licenses without notice. Zoom billing confirms payments were made successfully in April 2023 with renewal in April 2024. Customer support tells me they saw me sharing licenses and so the system revokes my licenses automatically. There was no policy change notification (I shared my license once in August 2022 without issue) I checked them all. I'm a nerd and save them. Zoom did not warn me of this policy change. Zoom did not notify me that they revoked my paid annual subscriptions. I have no access to my paid annual subscriptions -- value €78 -- for 30 days. Without any notice from Zoom. They just tell me to buy more licenses -- not how many, not why -- just buy more stuff from us. Even customer support had no information other than: buy more licenses and you'll get your access back. Can they do this?This seems like fraud. 

Estou desde maio a tentar renovar um plano em vez de renovar 2 que atualmente tenho.Até hoje ninguém me ajudou, e assistência do chat diz que vai ver e nada acontece. Também já solicitei suporte muitas vezes, mas ninguém se digna ajudar. Algum utilizador está a passar pelo mesmo e que possa ajudar?

my pro licence cancel before expaire date i paid for 1year licence but i use only 5moth so i lost 7 month subscriptuantity: 1UnitPrice: GBP7.40Mar 17, 2023 -Apr 16, 2023 GBP7.40 GBP1.48 GBP8.88ChargeName:Zoom OneProAnnualQuantity: 1UnitPrice: GBP119.90Mar 17, 2023 -Mar 16, 2024 GBP119.90 GBP23.98 GBP143.88Subtotal GBP127.30Total (Including Taxes, Fees &Surcharges) GBP152.76

I got a request to take a zoom call for an interview..It says my normal zoom site is not valid(even though I just got off a zoom conference) & that I need to sign up for a zoom government site..when I call support hey ask for my id numbers from my profile page..when I give them the numbers ...they say I don't exist..and hang up they refuse to speak...what do I do?                                                                                              

I'm trying to reactivate my pro account and getting this message when entering credit card details:[ReCaptcha_Validation_Failed] The request is temporarily blocked due to security reason. Reference id: ECA894C70B2A412FCan not figure out a way around it. Credit card is definitely functional and there's no reason for it not to go through.Basically I'm desperately trying to give money to zoom, but they are making it impossible.

how to upgrade capacity of 100 to 500 people 

Hi,I hope someone can help.  I cancelled a basic subscription during the trial period and have now received two billings.  Calling on the phone has netted long hold times that I've had to abandon 2X.  Does anyone have any suggestions?  I cannot find an email address for customer service.  If anyone has an address please help.Much appreciated,TDC

i am not able to change the credit card which is associated to the payment. The other one is going to expire. What can I do?

AS I HAD ALREADY PAID FOR ZOOM PRO DAY BEFORE YESTERDAY , WHY I DIDN'T GET ANY MAIL FOR THE UPDATION.

Update pushed, still no fix to "Failed to register your phone number. Please check your network connection and try again." On Samsung 22 ultra running One UI 5.1.  Tried uninstalling, reinstalling, resetting network, using mobile network, restarting phone, using desktop to add phone number, etc. No use. Recaptcha fails on my OS and won't allow phone to be registered. I'm trying to start a family update chat for my mother who has terminal cancer. This is her preferred platform despite all the issues. Please help.

 When i change information CC payment get informasi error like image, how to fix that and why ? thxrgds

hello i want to know is there any other payment option to pay in zoom rather than credit card. if yes can you please help me with the process as i am not finding it