Community Resources

I currently own an account with a paid subscription. I pay with my credit cart. I have one main account and another sub-account with my family email address.What I want to ask is, can I see my credit card information from my family member's account page?

I entered the wrong email address as the account when registering and purchasing, and now I cannot accept the email verification code, and cannot log in to the email to modify the account email, what should I do?please!

I have paid for one year subscription. But still it's showing basic plan. Please check and do the needful  

Good day everyone. I want to subscribe for the 50% discount on zoom one pro but I haven't been able to. Can someone pls tell me what's going on?

Hi, I would like to apply for Nonprofit discount. How do I do this? Thanks. 

Hi, I've got an account that I didn't login for a long time. And also the email is stopped by  administrator ( the account is my primary school email ) . I want to login but I need the code. Is there a way  to get back my account? Thank you.

How do I cancel my account? Zoom keeps trying to bill me.

HI,  I am just in the early stages of rolling out Zoom One for our company and I have a question on managing those users.  For new users we are looking at using SAML and I am happy with that process, but I have a few people who need a license to have longer meetings and I haven't got the platform fully set for those, it had me wondering can I manually create and assign the license for these users now but later when ready add them to the SAML at a later date or will Zoom create or overwrite the existing account. Or will it just error out and cause an issue for the users?  

One Year Member Anniversary badge notification sent to old email address.  Logged on with current/new email address which had already been updated with Zoom as account email address.  Cannot find where old email address is still being used for other purposes, such as community-related, so it can be updated there as well.

Hello everyonei am new with zoom and i am use my gmail for login in zoom, so i want change for login use ID and pasword, How to change or how to make a pasword sign in Thanks

Hello,I am looking to merge accounts from 2 different email addresses. Can anyone help?

Hello, I am a music teacher and I use zoom to access lessons for my online students. I have recently had an error message that says, "Your Personal Meeting ID is disabled." When I click the link and try to adjust, I cannot change the settings. I have tried multiple times to change my account roles so I can try to change this, but I am still locked out. I am the sole Owner of this account and I don't know why this is happening. I use Zoom on the web client since it is easier for me that way. If any of you have advice, that would be really helpful. I have tried all the steps on the Zoom support tutorials but since I can't change my role, I can't follow the instructions.

Hello! How long had you been waiting for taking a request for the new version Pro? I have already been waiting for it for 3 days. Thank you beforehand!

How Can I change the Log In Email address to a new email address, as I do not have Access to the old one.

Hi, I'm a zoom user from South Korea.I already have the invoice in Korean won, but I need an invoice in dollar.I need to submit it to my company.Thank you.

Not sure if this is the right place to post this, but I very much appreciate any help.   My dad died in December and Zoom wants a copy of the death certificate to cancel his monthly subscription. This seems like a lot to ask considering Zoom is not a bank, retirement account, etc. death certificates cost money, granted not much but it’s a huge inconvenience for my mom to get more official copies. why can’t zoom just look at his obituary and agree to stop the monthly charge? At this point, my mom is more likely to cancel the debit card rather than deal with zoom anymore. Zoom customer service people, what’s up with your terrible process? Is people faking death to get out of a subscription such a huge problem for your company that you require a death certificate?     

My email is no longer valid for my account therefore I can't verify myself logging in therefore I can not get to customer service.  Does anyone have any ideas on how to reach a human being? 

Hey Zoomies! I am having a time with resizing images. Can anyone advise?  I have tried preview and I also tried wix.com.  Nothing has helped. My pics are all getting cut off at the top. : (

How we can get the monthly subscription of zoom

I recently changed my old email address to my old one. My old email address was a work email and I don't have access to gmail and my inbox. What should I do about this? 

I want to change my work email address on Zoom to private mail address, but my private mail is rejected, as I've used it before as a free account. The account I have is paid. I don't intend to make a new mail address for Zoom, so how do I get the private mail address to be accepted as the default?

I activated 500 participants large meeting add-on just for a month. but cannot cancel it now. its says >>   "You are unable to cancel, downgrade or decrease your monthly add-on subscription until the end of your annual subscription's billing cycle. Contact Us if you have any questions."   I dont have activated any annual plan. It has already overcharged for two months.

Good afternoon Tell me, please, I paid for the zoom for a year in July 2023 ($173), but now the zoom turned off and I billed for $96. Why is that? Am I being asked to pay for an annual subscription again? How to check information?

dear Community members,previously using my credit card was made a payment for zoom business account. unfortunately i forget the email address for that account. How is possible to restore access?

We were subscribers of the Zoom Pro plan. For a particular meeting, the number of attendees hit the max of 100 participants, so in a hurry, we upgraded our annual Pro plan to an annual Business plan. We want to downgrade back to Pro and purchase a Zoom webinar subscription. Unable to figure out how to do it. I called the sales phone number but was on hold for over 30 minutes, I had to hangup.