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li_xiao_xiao
Newcomer
September 7, 2023
Question

change account name

  • September 7, 2023
  • 1 reply
  • 4 views

I entered the wrong email address as the account when registering and purchasing, and now I cannot accept the email verification code, and cannot log in to the email to modify the account email, what should I do?

please!

1 reply

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
September 9, 2023

Welcome to the Zoom Community, @li_xiao_xiao.

 

Please see this Zoom Support article for important helpful tips on changing the email address associated with your account:

https://support.zoom.us/hc/en-us/articles/201362563#h_01GQMSKVXNFRES11D4497NT79N 

 

While this article doesn't specifically address your situation, the process to correct it would be similar.

 

Especially see the section near the bottom of "How to change the sign-in email if you don't have access to the original email".  Basically, explain the situation and confirm some billing details to confirm its actually you. Might take a few days, start to finish (less, I hope -- they're quite busy!).

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