Community Resources

Mi suscripcion anual caducaba ayer 16 de agosto. Cancelé mi suscrpcion hace 1 mes para que no se me pasara. Ya no uso zoom ya que no trabajo más online. Esta mañana me encuentro con un cobro de la pizarra. Asi que tomaron en cuenta mi cancelacion, pero me colaron un producto que ni he pedido ni he usado nunca!   Pido que me devuelvan ese dinero. NUNCA PEDI LA PIZARRA. Ya he hablado con mi banco.

はじめまして。zoomを更新するかキャンセルするか迷って問合せをしていました。私の返信が遅くなっていたこともあり、「10/16更新日で一旦キャンセルにしますのでまた継続されたい場合にはこちらからおねがいします。」とメールがきました。10/16までプロアカウントのはずが、今日からベーシックになっています。予算の問題で継続とキャンセルを悩んでいたのですが勝手に今日から変わって困っています。やり取りしていたメールも問い合わせもできなくなってます。どうしたらいいでしょうか。。問い合わせ先もどこに送っていいかわかりません

Hello,    I am looking for some help on understanding how users get added to our Zoom Org.    We would like to solution adding some of our users who have Cloud Identity Licenses only into our Zoom User Management.    I am able to manually add the user that I want, and I can see they are pending invite acceptance. However, because they are Google cloud identity accounts, they do not have an email inbox. I am able to use the Sign in with Google Feature and sign in with that prompt with the cloud identity account.    I get a message when doing so for the first time that there is an existing account to tie to, which must be the one I created. However, even after selecting the option to tie the accounts, the account still shows a pending status in the org, and in the users zoom account they don't have any contacts or groups from our org that should have populated if it were tying to that account like the system had mentioned.

I need to change the “Account Information” that appears in the current invoice. How can I do it.   Thank you for your help.   Best regards,

Who doesn't love themed dress-up days at school?! 👕🙂   Schools around the country have been celebrating "Zoom Day"! (Psst, drop any pictures if you have any 😎)   In line with that, The Zoom Learning Center recently refreshed its free Zoom for Education catalog 💙   Check it out today 👉 https://learning.zoom.us/learn       

I had a package for 8.99 euros but for 2 months I have been charged 17.99 euros. How to be reimbursed and repay the 9.99 euro package?

我已付費升級，但計劃沒有改變。個人會議即將開始。請協助變更方案。謝謝。

How do I contact zoom billing support (Zoom Inc USA)? They need to reflect our GST details in their system and share a tax invoice.

I had a pro plan for which I was paying 1534 per month and then I decided to cancel my subscription on 23rd sept and received a new offer of 50 % discount for the next 6 months and then paid the 767 as asked but the zoom account is showing balance money left according to the original plan which was being billed.

I’m having trouble upgrading zoom on my Mac Pro, so I can’t access zoom. I get the error code 10004. Can anyone help me out?

I bought large participants feature and I added to my pro account [ Mervat  Bassiouni] I am trying to assign the license and the large participant feature to one of my assistants to hold a large orientation for the school  can you help me to fix this issue?

I have a paid account . However, when I log in, it shows that I have a basic account. I really need to conduct an online meeting soon, but I can't seem to resolve this issue in any way. Additionally, I can't get in touch with a live person from Zoom. The chatbot either doesn't understand my question or just isn't functioning properly.

My founder added my account as an external user so I can gain more access in zoom as an admin in her account. Upon receiving the invitation link my account is already linked as an external user but I cannot get access same as her plan and my account is still in Basic. She already gave me editing permissions and more but still nothing into it.

Hey guys,I changed my account's email from Gmail to my university one, but I can't host meetings for more than 40 minutes while all my friends at the university can. Do you know what should I do?

Hello, If I'm on a monthly paid Pro plan and I cancel back to the free Basic plan, can I return 3 months later to the monthly paid Pro plan? If so, is it true that the additional functionality of Pro is lost, and then must be added back in from new again, but what is contained in Basic always stays? Finally, is there a limit to how often I can transfer back and forth (for example, 6 months on paid Pro, and then 6 on free Basic, repeating)? Thanks very much for your help!

I created a new account for my business which involves children. I realize now I do Not qualify for education setting but it won’t let me log in or let me deny the letter…

Hi thereWho can assist with email contact of zoom billing? 

i can not find out to change my creditcard information - i put in new information of my card and a yellow box come up asking for state/province information ... no place to enter new information ??

How do I go back to the free version only?

Hi buddies! i'm new in community of zoom. kindly let me know how can i got all the badges from the zoom community.

Is there a Zoom community for persons with chronic kidney disease?  Thank you.

 Hi, all. I got email from a person in charge of zoom.us.That mail informed us to violatie zoom's terms of use and asked us to contact the person. I can't distinguish whether this is true or fraud mail.Is it better to disregard the mail ? I'm afraid this mail is true so that we lost account of zoom. I'll attach the mail header. Please reffer to this and give me advise.Thank you. ------------------Received: from ???PR01MB10XXX.???prd01.prod.outlook.com(2603:1096:400:www::***) by ???PR01MB3665.???prd01.prod.outlook.com withHTTPS; Tue, 19 Sep 2023 06:07:13 +0000Received: from ???PR01CA0091.???prd01.prod.outlook.com (xxxx:1096:604:2d::yy)by ???PR01MB10664.???prd01.prod.outlook.com (xxxx:xxxx:400:291::yy) withMicrosoft SMTP Server (version=TLS1_2,cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id xx.20.yyyy.27; Tue, 19 Sep2023 06:07:11 +0000Received: from ???JPN01FT021.eop-***01.prod.protection.outlook.com(2603:1096:604:zz:xxxx::w) by ???PR01CA****.outlook.office365.c

Windows's Outlook desktop client immediately deletes "***********" email. However, it doesn't put them in the deleted folder. It just gets rid of the email. I have checked with my ESP, and they can't see where the issue lies on the outlook side. Has anyone encountered this and consequently found a solution? 

Indonesian region, if a company subscribes to Zoom, is it subject to income tax art 26?

Buenas, en la empresa cancelamos dominio de la cuenta de correo que utilizábamos para Zoom. Habíamos contratado plan Pro. Intentamos ingresar en cuenta Zoom pero nos piden verificar identidad enviando código a esa cuenta email inhablitada. No tenemos manera de acceder a nuestra cuenta Zoom pero SEGUIMOS PAGANDO POR UN SERVICIO QUE NO NOS PRESTAN. Tampoco nos dan respuesta en servicio SOPORTE. Todo horrible teniendo en cuenta que se trata de un servicio PRO de Business. Soluciones?