Community Resources

I have 2 e-mail addresses within my company, one with my maiden name, and an alias with my ex's last name. When we got invitations to create our pro zoom accounts a few years ago, I used my e-mail with my ex's last name. Last week, our company switched to Zoom phones, and when they added it to "my account" they sent it to the e-mail with my maiden name, so now I have 2 accounts. I would just abandon the old account (the one with the married name) but all of our faculty (about 40 people) have added that old account as a proxy for them so that I can schedule meetings for them. It was a long process to get them to do that in the first place, let alone do it again. So I was wondering if there was any way that I can merge the two accounts which are both licensed under the same company. 

As Zoom administrator, I would like to add following feature request. Better options for managing users would be beneficial. In Users list, it would be beneficial to have more options for Advanced search to filter users:Creation date (after/before/range dd/mm/yyyy)Email/Name ID contains/do not contain/is etc.Department contains/do not contain/is etcAfter filtering users, select all/some of filtered users for a bulk user management operation. Bulk operationsassign roledeletedeactivate etc.Use case behind this:When someone has left the company (university in our case), her/his user account still seems to stay on Zoom. (We are using SSO - users are created automatically but not deleted)It is possible to deactivate and delete this user manually.However, in large organisation such a manual work is time-consuming for admins.Also, finding (filtering) these users is difficult.We would like to see options to automatise this "cleanup" task.I already found this thread - using REST

i need to change ownership on a pro account but first it says I need to buy another license to add a user to make admin?  is that correct?  

I clicked the educator account when I was signing up for a new account with my work email thinking it might be helpful but I'm now unable to login to my new account. I'm using my personal account to write this because I can't login with my work zoom account as I can't approve or get past education activation. I'm not able to change my work email as support suggested. I'm having a difficult time connecting with anyone because it is unique situation. 

I am a psychologist and because I meet with clients under 18, thought I was supposed to say "yes" about an Educational Account. However, it would be a HIPAA violation to complete their request and and consent to this. Zoom is threatening to close my paid account by February 1st if I do not complete the sign-up, yet have not responded in two weeks to my help ticket (which I also followed up on) to correct this error. I am not eligible for phone support and the chat bot doesn't understand what I am talking about. Has anyone ever had success with help tickets? I am at a loss and have never had an organization simply not respond to my urgent request.

Прошу разобраться! В декабре 2023 года у меня была удержана плата по тарифу в 2 раза. 10 декабря 2023 г.  и  14 декабря 2023 г. . Все чеки и сканы имеются. 15 декабря я сменила подписку, но деньги мне не вернулись.  Я прощу вернуть мне деньги в сумме по тарифу, которым я не пользуюсь, и оплата была снята с карты в автоматическом режиме. Уже месяц веду переписку, но сегодня так и не возвращаются на карту. @администратор

I reactivated my 'pro' account after subscription ran out and I was downgraded to the free account. However, I still have the free account features, meaning I get knocked off zoom after 40 minutes. When I try to call zoom technical support, I get the message that I can't speak to a real person because I have a free account. The automated chat is useless since it is defaulted to a menu that has not options for my problem. Any suggestions?

It's been very  hectic trying to get Zoom to activate my downgraded account after making payment.To ease the process of activating accounts, I am suggesting  that Zoom should create a portal where customers can input their invoice and account number to activate their down graded accounts into paid status. I believe this will be more efficient in solving problems relating to new payments and down graded accounts.  

Me and my partner each pay for a Zoom One Pro account with one user. We would like to merge those two accounts so that we can manage both users from within a single account. How can I do that?

I want to cancel my subscription. My annual subscription should be ended on 14th December 2023, and I cancelled my subscription on that day. But, until now my subscription is on pending and zoom keep trying to charge my card. Please help as I want to close my zoom subscription. Thanks.

I have used ONE and the same email address for my personal (free) account AND for a Zoom One Pro account on behalf of the company. I am not able to acces the Zoom One Pro account (only the personal one /default). How to proceed? Thanks for advising. 

Please help, I want to pay for Zoom, but I'm having problems updating the payment, are there any problems with the Zoom system for payments? due to an error when updating data for payment. Please help... and the answer is from Zoom. please don't use AI in answering, because AI doesn't help at all.. thank you[ThreeDs2_Authentication_Exception] Transaction declined.2 - Refused

below is error message I received during the payment with Mastercard on zoom please kindly help thanks[ThreeDs2_Authentication_Exception] Transaction declined.23 - Transaction Not Permitted Thanks

Hello. For some reason I can't change my display name and background in my basic Zoom account. I changed it in profile settings and pressed save. Next time I joined a meeting it was the old display name and background. 

Доброї пори доби, я не скасував місячну підписку на зум про. Підкажіть, будь ласка, як повернути кошти?

My organisation has been trying to cancel a Webinar package for 4 months now. Despite multiple calls, emails, chats with their support line, and filling out forms, they haven't been able to complete this very simple request. Are considering moving away from using Zoom entirely based on this experience, as we have had far better support from Microsoft Teams.

I finally was able to speak to a real person and paid for Zoom pro with my credit card as every time I tried to purchase the product, zoom took me back to the log in page. After logging in AGAIN, a screen comes up with "a one time passcode verification code has been sent to your email."  This never arrived - I tried every day for 3 days - and no it didn't end up in my junk email. So after speaking with the person, I handed over my credit card details. next day tried to log in and got the same message - "a one time passcode verification code has been sent to your email."  Trying to find the right place on the zoom website to email my issues is IMPOSSIBLE.  Does anyone out there know where to get help so I can use my zoom account?

Over the years, we've found several extremely helpful features in the Zoom platform that are not exposed by default. The only way to find out about these is by combing KB articles and looking for fine-print that specifies the features must manually be enabled by request. Some examples:  Even HD video ("Group HD" at the time) was previously request-only (this one appeared to be an attempt to limit bandwidth from customers wherever possible). First off, um... why? The admin portal is already [or should ideally be] a place where people shouldn't be poking around - proceeding at one's own risk is part of the admin's inherent responsibility. With this in mind, the restriction can't/shouldn't be a childproof lock. What exactly is to be gained by limiting default administrative features that don't require additional licensing? Why is one feature considered more 'need-to-know' than the hundreds of others that we have at our disposal by default? While we might not be ab

How in the ever living heck do yo cancel zoom phone and zoom pro?  Chat and telephone says I will receive an email.  I did recieve an email and have responded back to it serveral times and nothing but crickets from zooms side.  

Hi Guys, I can do everything on ZOOM except schedule meetings. I keep getting the error 401 message. I've cleared cache and I'm still getting the error message. Please help 

I am trying to set up a new Zoom account for my business and keep getting an error message "Request failed with status 401", after entering my email and entering continue. I have cleared my cache and all cookies, closed my Chrome browser and reopened. Still getting the same error. Tried in FireFox and having the same issue. I can open my personal Zoom account and have no issue with that account.

Se me renovó mi suscripción automática de pago anual pero ya tengo cancelada la tarjeta de crédito con la que pagaba esa renovación. Así que no puedo renovar mi suscripción. ¿Que pasa si dejo pasar los días y ya no facturo de nueva la suscripción?

Hi. I changed my sign in e-mail address yet zoom keep sending payment information to my old e-mail address. How can change this? I would like to delete my old e-mail address. Thank you for the answer.

HELP CANT LOG INTO ACCOUNT ON APP OR ANY OTHER ACCOUNT AND ITS DRIVING ME INSANE 

Can China use paid zoom