Community Resources

Hi everyone, trying and renew my subscription and add a new card instead of an expired one, but no success on it. Always get a message that my card cant be processed and it may be an issue with a bank. I've my bank and there are no restrictions on my card. Zoom, take my money ) 

Please consider and check the actual basis when applying for value on an annual basis. And it should be annual. But you changed to monthly (from 12 months to 10 months, why? Reference INV193995371 INV193995444) to use in deciding to renew annually. In the near futurethank you

I have a Zoom Business one plan with 10 licences.I want to use one of these licences for an email address that already has a free account.When I try to use the email address, Zoom says it's already in use.If I close the free account, will I be able to give the email address that was associated with that account one of my licences?

I have a problem upgrading my accountI've already purchased zoom product to upgrade basic to pro in January 16th transaction on 09.53 Indonesian Timeand the bank told me that the payment is successfullI hope I can get the solution soon from zoom to upgrade my account zoom into pro

My Invoice Number: INV237102704 is paid and processed.  But my account status shows payment pending. I have logged off from all devices and still showing as pa

I want to change my currency setting from USD to INR and I am not able to get a drop down. It seems I can't change. I need to change it please. Any advice what can I do or whom I can approach?

On January 15, 2024, I decided to cancel my monthly plan as the promotional period had ended, and I was contemplating switching to the annual plan. However, upon the expiration of my plan, I received a renewal message prompting me to renew. The message advertised a rate of USD 8 for each subscription period until cancellation. Enticed by what seemed like a favorable offer, I proceeded to renew, only to be charged USD 16. Immediately realizing the discrepancy, I cancelled the plan and engaged with support three times, each session lasting 90 minutes. Unfortunately, the support team disregarded the renewal message displayed on the Zoom platform and maintained the erroneous charge.This experience was highly disappointing and reflects poorly on Zoom. I have decided to discontinue using Zoom after this incident. While they may retain the money, the reputational cost will likely surpass the financial loss.

I need to pay Zoom's installments this month, but I don't know why it doesn't want to withdraw the installments and refuses the payment process that I use every month.Knowing that I paid the previous months using the same payment methodBecause I tried so many times, I can't even change the payment methodHe also refuses to pay directly from my Visa card, and I used more than one Visa card, and the result is the same 

I want to renew my subscription for zoom pro and conference room connector for one user which sums up to $648.9 and have already entered all the information for my payment method but the button for placing an order does not allow(work not clickable) me to place the order unless I increase the number of users which also increases the subscription fee, but I want to pay for one user only, please need your assistance. 

Solicito el reintegro del debito incorrecto en mi tarjeta de credito , tambien solicito la baja del servicio que no solicite.

Hi everyone, This has been a major issue for us - How to delete CORP account user and transfer any of their already scheduled future meetings to a non-CORP paid account user. I am not even able to add "alternative host" to an existing meeting when the co-host has fully paid PRO account, only they're NOT on our CORP account Can someone please assist? Support is not helpful though I have a ticket for a week ThanksBoyan 

I started to use zooming as personal meeting host last month, and I paid all my requires but still I have hard time to do a schedule and meeting? the app gives me only 40 minutes why? can someone help. I cannot even get a right agent to help me online? 

I'm having trouble since my Zoom One Pro membership hasn't been enabled and my account still displays basic. I paid on January 11th and it's still showing the same.

I am trying to login to my licensed zoom account. I am not receiving activation emails. (Yes, I have checked spam.) I have tried two different emails and neither have worked. I have then sent emails from my own computer to those addresses and no problem. I have sent them from another computer and no problem. Still not coming through from Zoom though.   I have reported the problem from my other account as I am not able to get any emails from zoom. But I am not sure if they would communicate with me back to the email I put in my ticket. Any assistance would be appreciated.

Good morningI really hope to get an answer from your team soon! I use a MacBook that can upgrade only up to Ventura 13.6.3 and I have only been notified after zoom collected the yearly payment last week, that I am not able to run zoom on my computer.I think this is not fair and I would appreciate being reimbursed as soon as possibleRegards Cinzia Ciaramicoli 

My main account for Work isn't receiving the One-Time Passcode. Is anyone having this issue? I'm trying to renew subscription. It's not an issue with my inbox, and it is not showing up in spam. The account I'm logged in right now has no issues either. Just my main work account. Troubleshooting:Checked Spam, Email, settings etc - no issues. Tried to log into Zoom Application, never receive passcode.Used Phone Application, no passcode received. Tried to log into Zoom Community with said account, no passcode received. Attempted multiple browsers and devices just in case, never received a passcode. 

Bonjour à tous,je voudrais arrêter mon abonnement et je ne trouve nulle part sur mon compte cette possibilité.quelqu'un peut il m'aider sachant que je parle très mal l'anglais merci d'avance à tous Jean-Marc

Hola, hace un mes pagué anual mi plan ZOOM, esto es hasta el 16 de diciembre 2024. Yo tengo ZOOM PRO, este plan incluye hasta 9 licencias, hasta ahora solo lo habia utilizado yo, entonces quedan 8 verdad?. Necesito otorgar esas otras licencias pero el sistema dice que yo no tengo licencias disponibles... Por favor, Como corrijo este error del sistema de forma urgente para poder dar estas licencias a mi equipo? Gracias

Does my pro license not allow me to have longer meetings than 40 minutes?

A few years ago I opened an account for our association. I was the owner and had 2 other admins. 1 license for the pro plan with webinars up to 500 plan. Now that I am no longer in the organization the ownership went to the chair of the association. I logged out and was told I was no longer on the account. Now that I want to have my independent account it is to my surprise still used for the associations account. IHow do I delete my email from the associations zoom account. I want to use my email to open a new personal account.

We have been debited twice for the same account. This query has been pending since march 2023 with no result. Kindly furnish us with the correct person or people to contact with account queries. Not the chat bot or the how to page.

Hi team, We are a small business - and have 2 x Pro tiered licenses across 2 x accounts; vs what we should have done: have 1 account with 2 x licenses. Does anyone know if its possible for us to consolidate these two accounts - on the Pro Tier? CheersDave 

I already paid the annual fees for Zoom that was deducted from my bank account. But I could not get access to the fee paying account and it still keeps on saying upgrade. How can I solve the problem?   Thank you

先日、有料版（プロプラン）＋ウェビナーの申し込みをしました。支払い方法を「振込」にしてしまったのですが変更したく、方法をご教示いただくことは可能でしょうか。 アカウント管理＞請求　を開いても変更できそうになく、、ご確認いただけますと幸いです。（お客様には保留中のサブスクリプション リクエストがあり、現在 Zoom でお支払い額の収集処理を行っています。受領次第、●●●（メールアドレス）に宛ててメールで連絡いたします。）と表示されています。

i want to add custom emoji and then the zoom support says to go to account setting under account management.well the problem is that i cant find account settings. and when i click on a link that send me to account settings it says, "No permission. (200) ".  i am the owner of my account and i need help.if u help me i give u digital cookie 🍪