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Need urgent help please. I am a Pro subscriber which allow 100 invite. I need to invite 200 pax for 1 meeting shortly. Please advice how to do so. I tried to upgrade to Business license but have to pay for 10 subscriber which I do not need. Please help , Thank you

I don't know who to contact but I'm having an unusual issue because of something specific that happened. Here's the run down:1 - wanted to change my sign-in email address (email1). Rec'd request from zoom to (email1), clicked approve, and then didn't receive an email at the new email address (email2). I tried another email address (email3) and the same thing happened. (Note: email2 and email3 had the same @domain.com)2 - I realized the @domain.com email had not gone through the DKIM/SFS/DMARC changes. I hired someone to handle that for me.3 - I still want to change my Sign-in email on the zoom platform from (email1) to (email2) but now I can't, as zoom informs me "email '***********' has already been used." But it has not already been used.Any thoughts?   

zoom pro不能在中国区域接入，已退订产品服务，付款已转入电子账号，但我的信用卡没有收到退款的款项，请帮我完成退款 ，谢谢！

Hey there,Just a follow up question on the above. My organization is moving from Zoom to Teams and has since not renewed their Zoom License so the account is currently on a basic plan. If i disassociate my Zoom account from my organization and purchase the license myself will i still have access to the cloud recordings that were created on my account when my organization had been paying for the Pro?

У меня куплено 33 лицензий, каждый год  в августе идет продление. Сейчас у меня есть потребность докупить еще 10 лицензий. Подскажите как мне это сделать? В поле Тарифные планы и выставление счетов - Управление планами - Управление, не могу найти кнопку докупить лицензии, есть только изменить общее количество. Если я ставлю нужное мне количество , то сумма показывается вся за 43 лицензии. Как докупить 10 лицензии не оплачивая весь пакет 43 лицензии раньше времени. 

I am on a Zoom Pro planWe use Zoom enough that I want my zoom invites and meetings to use Mycompay.com/.... not Zoom.us/...If I can afford it as a small businessCan I do it on my current plan? If not how high do I need to ago. I don't think I need any other features that I don't currently have Thanks in advance GB

How on earth do we get some level of support from zoom?Our Account Manager is absolutely useless. Asked for help with our account and he didnt respond for 10 days after a follow up or 2.E.g. Sent the email on 19th March, and he finally responded on the 29th.... and the response was useless and didnt help at all. Sent another email on the 29th, and still havent had any response. Zoom - do you expect your account managers (Paul Chang) to turn customers away? Because that is what he has done for us. Looking at other options ASAP. Maybe this will get some response?

Zoom have just taken a payment in March 2024 from my credit card.  However I pay in January via Paypal.  I am not able to find any contact information and the Chatbot is not helping.  I have screenshots of the payment taken and I want it refunded and explained.  

I can't log into my real account. I made this account solely because I need to contact customer support to help me log in. I have the username and password to my real account. I don't have an authenticator app, nor do I have the recovery code. I reset my password to make sure I have the correct password, which I do, but I can't log into my account because I don't have a way of performing two-factor authentication. I need help resetting my two-factor authentication on my actual account.

Hey Team!Is it posible to have two plans in the same organization?. We want to have some users with Zoom Pro and other ones with Zoom Business Plan. Thanks. 

How on earth do we get some level of support from zoom?Our Account Manager is absolutely useless. Asked for help with our account and he didnt respond for 10 days after a follow up or 2.E.g. Sent the email on 19th March, and he finally responded on the 29th.... and the response was useless and didnt help at all. Sent another email on the 29th, and still havent had any response. Zoom - do you expect your account managers (Paul Chang) to turn customers away? Because that is what he has done for us. Looking at other options ASAP. Maybe this will get some response?

Hi! I have a few questions regarding sub-accounts.   1. Benefits: are there more benefits to sub-accounts than admin of sub-account has admin rights  Assign and re-assign available Zoom licenses  Customize branding  Create a Vanity URL   2. What admin rights does the admin of a sub-account have?   3. Will a vanity URL be created automatically once a sub-account is being created or will the admin of a sub-account still need to apply for a Vanity URL?  Will a vanity URL be created once the email address of the designated admin owner of the sub-account is being entered?    4. If the admin of a sub-account is assigning a license, do the same instructions apply as described in this article? https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License   Thanks for the help!Best regards, Stephanie

Zoom just charged my credit card and in the account page it says I am a paying customer. But they end every call after 45 minutes and the chatbot are not giving me access to support as it is saying I am not a paying customer. The som phone number is not working from Norway. I have no idea on how to get this issue resolved.

Could you please send me an email address, a Whatsapp number or a telephone number to communicate with a live customer support person. The e-mails I have sent are undeliverable and none of the options given by the Chatbots fit my request. I am from Argentina and paying the yearly subscription TWICE means a lot of money to me. I need to communicate with a Human Being!

We are using a 3rd party online scheduling tool for our clients to book appointments with us. When someone selects video conferencing for the appointment type, the tool automatically populates our Zoom link. Great!  However, the client then gets a meeting request in their inbox, and if they Accept it to add to their own calendar, the acceptance notice goes to the Zoom account owner's email. Account owner is the business owner and does not want these emails. How do I ensure the business owner/account owner does not receive all these 'accept' emails? If I change the acct owner email address to an Admin's email address, will this resolve the issue? But, what else does it change as it relates to Zoom account and Zoom communications?

Hi there, I'm unsure the best way to approach this as it seems like I cannot submit a ticket without having a paid subscription, so I'm trying out here. At the organization where I work, our Executive Assistant passed away pretty suddenly. It's been pretty tough on our team, but we're now at the point where we need to start closing some of his accounts or transferring responsibilities from them to another person. The EA who's passed was the one who set up all our prescheduled zoom meetings and I'm looking to figure out how I can both close his account, and remove the prescheduled meetings he had set up.I don't think there's a reasonable way to do this without zoom intervening with back end capabilities since nobody on our team has access to his secured account information. Does anybody have a suggestion for how to solve this or get in conversation with zoom staff on how this could be reconciled? Thanks,D

Hi everyone, What happened to the Plan Details page under Billing? Looks like it has been removed. It was there in mid-2023 and now it's gone. This was the most helpful, and now missing (whether accidentally or deliberately) simple dashboard to show one's total licenses, consumed and available licenses? Here's a screenshot from Summer 2023. Now I read answers to the same very question with suggestions to export CSV, count in Excel etc BS "solutions" which makes me lean more away from the "accidental" removal but that's just me:  

Is it possible to have the main plan (Zoom One Pro) on an annual subscription, and then also a Webinar add-on on a monthly subscription cycle?

Is it possible to pay for zoom services as an organization and not as an individual? Zoom sends us an invoice for the service and we pay. Cant find any information

Paid January 31, 2024 $167.89. The following message is now coming out - Your account has a balance of $167.89.Where does the debt already come from?

I raised the issue of being over-charged for licenses I didn't want as a support request, and have received exactly no reply. When I check the support ticket I see that Billing requests are automatically given low priority. Is this because Zoom is really keen on fraudulently taking money off its customers for services they don't want, and then deliberately not responding to the request to reverse the transaction?

I purchased a license, but my user seems to be still a basic user. When I try to assign the licence, the page shows me:"You still have licenses available for users. Assign license to users or manage their license count."But also: "You have exceeded the license allocation limit for your account" So I can't assign the licence to a user, I don't know what to do. 😞  

I can't change my email because Zoom sends the verification to my old email which is no longer valid.

I just adjusted my billing (today is April 3) and was billed. However, previously, I had paid for a whole year, and that was up in May. I didn't want my card to be billed for another entire year in May when it was up, and I wanted to switch to month-to-month (but AFTER my year expired). Since I had paid for an annual plan, and it wasn't expired yet, I should not have been charged anything until May. So essentially, zoom has made me pay twice for April. How do I get this refunded? 

I have a message to reactivate at the top of my zoom screen and a credit on my account. But I paid until December 2024.?