Cannot change email address as not receiving confirmation email

Forum|Forum|3 years ago
September 29, 2022
4 replies
2 views

I changed the name of my email address. I am not getting the confirmation email on either the old or new accounts. I have checked spam and junk and don't see anything there.

Account Access

Bri

Community Manager

Hi @Tutology! Because your inquiry is unique to your account, I have gone ahead and created a support ticket for your issue. Please watch out for an update via email

H

HelloMedia

Newcomer

I am having the same issue. I have tried to contact support and the CHAT tells me I'm not eligible for support - even though I have a paid account, which I think is outrageous!
One of my team members has the login, however I, as the company owner, should have it. No matter how hard we try, we can't change it to me. I have screen shots and all manner of things to share. Please help!
p.s I used to login using email address kylie@ however it's changed to hi@ (which is my team member) and when I try change it back to kylie@ the message I receive is that kylie@ is already registered ... however I can't login with that email address. Very frustrating.