Updating Workspace. I have paid to update from Basic to Pro. But my Zoom is STILL showing Basic.

Forum|Forum|10 months ago
March 19, 2025
2 replies
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Updating Workspace. I have paid to update from Basic to Pro. But my Zoom is STILL showing Basic. How do I make my Zoom go to Pro now?

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Best answer by MGSR

Hello @emma001,

Welcome to the Zoom Community! We're glad to have you here.

If you have a Pro account (paid), but your account is showing as Basic (free) or your meetings get cut off at 40 minutes, you may not have a license assigned to you or may be signed in to the wrong account.

You can check out this article on troubleshooting paid accounts still showing as basic.

Let us know if this helps or if you need further assistance.

MGSRAnswer

Community Manager

Hello @emma001,

Welcome to the Zoom Community! We're glad to have you here.

If you have a Pro account (paid), but your account is showing as Basic (free) or your meetings get cut off at 40 minutes, you may not have a license assigned to you or may be signed in to the wrong account.

You can check out this article on troubleshooting paid accounts still showing as basic.

Let us know if this helps or if you need further assistance.

E

emma001Author

Newcomer

Thank you, it has been resolved.

But no, I have not heard of the AI Companion.

MGSR

Community Manager

I'm glad that it was resolved! Zoom AI Companion is your smart, real-time assistant, designed to boost productivity and help you collaborate more seamlessly. Whether you're in a meeting, chatting with teammates, or managing emails and calls, Zoom AI Companion is there to support you across the Zoom platform, making your workday smoother and more efficient. You can check out this link for more information.

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