Emailing reminders for subscription renewal

Community Champion | Employee

Hi "DECoE1" ... see my replies to the original poster. 🙂

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AnneC

Newcomer

I wondered the same thing. I realise it is 13 month since I took out Pro Annual for the charity I am involved with. I have meetings set up and happy to renew annual subscription, but can't find out how to do this. Or check if the account is back to Basic.

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Community Champion | Employee

Hi Anne,

It's likely the subscription auto renewed. Email notifications are sent to those on auto-pay when payments are processed. They're sent to the billing contact on the account. If you need to change that information, see How do I update my billing contact?. You can also view your invoice history to double-check.

If my reply helped, don't forget to click the accept as solution button!

~S

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Explorer

that is not true. you get your completely normal regular monthly payment receipt. NO notice about a renewal or being locked in for another 2 years.

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TeffelsAuthor

Explorer

Hi! Just bumping my question up again: Does Zoom send out email reminders to Zoom users informing them about their upcoming renewal?

Thanks for the help!

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Community Champion | Employee

Hi there!

Zoom doesn't send out reminders of upcoming renewal dates. When signing up, terms of service are agreed to which outline that subscriptions will automatically renew. It's always best to note your sign-up date. You can also view invoice history to determine service periods. See Viewing your invoice history

If my reply helped, don't forget to click the accept as solution button!

~S

.

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flappleton

Newcomer

Regardless of the Terms of Service, it isn't polite to automatically renew without a notification email of the upcoming renewal to allow the subscriber to decide whether to continue.

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TeffelsAuthor

Explorer

Thank you, S_K, for the update. Do you know when this change will be live?

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Community Champion | Employee

You're welcome! It's targeted to go live this month. Barring any unexpected delays, an account with a renewal date in September should receive a notification. A U.S. account with a renewal date in August may or may not receive a notification.

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Explorer

mine auto-renewed with absolutely ZERO notification for 2 years in Nov. 22 so that is not accurate.

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TeffelsAuthor

Explorer

Thanks so much, S_K, this is great news!

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TrishS09

Newcomer

Since early August I have had 2 email reminders to update my credit card details: my card does not expire until November, so I can't do this yet. Also my current annual subscription runs until the end of January 2023, so aren't you being a bit premature??
The emails are coming from the following address, *********** - so I'm wondering even f they are genuine or this is an attempted hacking of my card details!

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S_KAnswer

Community Champion | Employee

Hi TrishS09,

Though similar, your question is about a different reminder. Credit card expiration reminders are automated through Zoom as a courtesy. They are delivered at 90, 60, and 30 days then I believe at 14 days before expiration to help ensure no service interruption due to an expired card.

If you ever receive a Zoom-related email that you suspect may be a phishing attempt, you can forward it to Phishing (phishing at zoom dot us). More helpful information can be found at How To Recognize and Avoid Phishing Scams

If my reply helped, don't forget to click the Accept as Solution button so others in the Community may benefit as well!

Cheers!

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Explorer

@S_K I hope you can see the difference between emails "auto generated as a courtesy" about payment method needing to be updated ($$ to Zoom) and emails reminding people that auto-renewal is about to happen, giving them no chance to make changes or cancel ($$ away from Zoom).

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Explorer

NOPE. sure don't. they just auto-renew you for another 2 years without ANY communication AT ALL. It's total bullsh*t and they know it. Shady as hell.

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Explorer

i like how they can easily send monthly invoices and updates about an expiring credit card but NOTHING about your contract auto-renewing for two years.

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