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nutextras
Newcomer
March 28, 2025
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Upgrade to Pro

  • March 28, 2025
  • 1 reply
  • 2 views

I want to upgrade my basic plan to Pro, and proceeded to the payment page. However, after filling in all the blanks, the error 'creditcardState' keeps appearing and I cannot make payment even though the credit card is working and I have checked with the bank. I am using Safari on Mac. I have tried other of my credit cards but the same issue persists. 

Best answer by S_K

Hello @nutextras,

 

Welcome to Zoom Community!

 

This seems like an address issue. Please try the following:

  • Check the billing address: Verify that the address entered under the Payment Method section of the Zoom billing portal matches what your bank has on file for the payment card that you have entered. 
  • Contact your bank: If you are unsure, contact your financial institution to confirm the primary address that they have on file for your payment card.

If you need further assistance, please reach out to Billing by chat. You can also submit a ticket here.

 

Cheers!
~S

 

1 reply

S_K
Community Champion | Employee
S_KAnswer
Community Champion | Employee
March 28, 2025

Hello @nutextras,

 

Welcome to Zoom Community!

 

This seems like an address issue. Please try the following:

  • Check the billing address: Verify that the address entered under the Payment Method section of the Zoom billing portal matches what your bank has on file for the payment card that you have entered. 
  • Contact your bank: If you are unsure, contact your financial institution to confirm the primary address that they have on file for your payment card.

If you need further assistance, please reach out to Billing by chat. You can also submit a ticket here.

 

Cheers!
~S

 

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