Community Resources

I purchased the Business plan around 7:30pm on Thursday (PST), but my subscription is still inactive. The message I received says, "We are still working on processing your transaction. You will receive an email with more information within 1-2 business days with an update. Please do not attempt your purchase again, as this may result in multiple charges." It has now been 33 hours with no update, and I'm getting frustrated. Is there a manual process involved? I expected the payment to be processed in real-time if it was valid; otherwise, it should have been rejected so I could try a different payment method. Has anyone else experienced this delay?Thanks

Up until now the Zoom (Workplace) Business account has required you to purchase a minimum of 10 user accounts at ~$2,000+ annual.Many places on the website still say a minimum purchase of 10 accounts is required.HOWEVER, on the "Plans & Pricing" page, apparently, it now allows me the option of upgrading from Zoom Workplace Pro to Zoom Workplace Business as a single (1) user for ~$219 annual.So, have they removed the 10 user account minimum and are now allowing a single user to get Business for $219 annually? (It seems to be a very new and welcome development, I was afraid to upgrade and be charged $2,000+ but it seems to say $219. I'm looking to get the expanded participants option of up to 300 as well as the 1080HD option that can be activated for 1-to-1 calls).

If I don't use Google SSO to sign in to Zoom, is network communication with "google.com" required?My organization's proxy device is blocking access to portal sites, including Google, and I am unable to log in, so I check the logs and see that it needs to communicate with "google.com".Is it normal to have this communication if I'm not signed in with Google SSO?

Buen día. Se debe eliminar la tarjeta de crédito de la configuración de zoom. Por las políticas internas solo debe usarse para el pago del servicio anual, pero NO puede estar ligada a la cuenta de zoom, NO se requiere cambiarla por otra tarjeta, solo borrarla de la configuración.  Aclaro que no se desea borrar la cuenta, solo la información de la tarjeta de crédito.  Gracias 

Como puedo actualizar mi cuenta por favor, pagué la renovación el 9 de Julio y me sale que solo tengo el plan d 40 minutos, gracias. 

I purchased the Zoom Pro plan, but my account is still showing as Basic. I need confirmation of the purchase and help assigning the license to my account.

Hello Zoom Community, I am encountering an issue while attempting to download a data export from my Zoom account via the web console.I initiated a data export request under the "Data & Privacy" section. The system successfully processed the request and generated a zip file, which is listed as being approximately 8MB in size. However, when I click the "Download" button for this generated file, I consistently receive a "No Permission" error. I am currently using a free Zoom account. Could anyone provide clarification on whether this "No Permission" error is expected behavior for free users when trying to download generated data exports, or if this indicates a technical issue? I have already tried the following troubleshooting steps:Waiting and retrying the download.Clearing my browser's cache and cookies.Attempting the download using different web browsers (Chrome, Safari, Firefox).Trying to download in Incognito/Private Browse mode.Temporarily disabling browser extens

How do you get help from a human being that works for Zoom? The chatbot was useless. Thanks! Figured it out: Just kept asking the Chatbot to let me talk to someone and suffered through that process.

I have been trying to get resolution to an issue that started SIX MONTHS ago. I have worked with two different account managers, a sales manager, and Zoom support and they have ALL stopped responding to my repeated emails. The last email I received from the sales manager I have been working with was over TWO MONTHS ago! Does anyone have any suggestions on how to escalate an issue? I would love to have the contact information for a senior manager of some sort but I'm sure that won't be easy to obtain. Any help would be greatly appreciated as I have spent WAY too much time and energy on this, and the lack of support and even replies to my multiple emails is simply inexcusable and abismal. Very frustrated with Zoom!!!

I would like to purchase a Webinar plan for 1 month. However, Zoom only allows me to pay up to July 30th because that’s when my current Meetings subscription expires.Right now, I can’t renew the Meetings plan because Zoom requires me to wait until the current paid period ends.Could you please advise me how I can proceed with paying for the Webinar package for 1 month?

Hi, My organization has a Zoom Workplace Business account. We are not a healthcare organization, but we need to follow HIPAA regulations in our work. I am researching the setup of a BAA specifically for future AI Companion usage. I am following this link https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067751. However, when I go to Plans and Billing > Plan Management > Discover our other popular products, the Business Associate Agreement (US only) does not appear.  Can anyone help me find the BAA option for our account? 

IF I upgrade from my free Basic Plan to Pro Plan on the 24th of a month, when does it expire (if I want to cancel before it renews the next month)?

I subscribed to a 3 year plan and later I had issues with our Reserve Bank as it was more than 5K. Our Accounts section opted for a cheaper plan to make things easier. So I chose a one year plan and it is working now.  Later I still getting "PAYMENT DECLINED" emails. How can I unscrubscribe from the 3 year plan.

Hi there, I am looking for a way to incorporate Zoom's API into my project. If possible, can someone please introduce Postman alternatives that provide similar, if not, better functionalities?P.S. : I have researched, and have been personally recommended a couple of platforms: Apidog, Bruno, Hoppscotch.

I'm trying to broadcast via Zoom, but the downside of Zoom is that the screen freezes or the level is low, so the screen resolution is low. I want to know which promotion I should purchase to be able to broadcast stably.It is difficult to use because the method of inquiry is difficult.. Does anyone know the difference between a personal account and a company account?

购买国际通话套餐付款不了是怎么回事

I am considering upgrading my Pro account to 3 users. Will I be able to host more than one meeting in the same time slot?

Olá! No dia 02/04/25 eu solicitei assinatura mensal no valor de US$ 10,08, porém vocês estão me cobrando essa assinatura e também o valor da assinatura anual no valor de US$ 159,90 feita em 07/04/2025 na minha fatura de cartão de crédito. Por favor, eu não quero a assinatura anual e sim somente a assinatura mensal e peço que façam o reembolso de US$ 159,90 em minha fatura de cartão de crédito, eu não posso pagar esse valor alto.  Por favor, me ajudem. Muito obrigada.Raquel Barberino

@soporteBuenas noches:El días 27/09/2024 actualicé mi plan a PRO, se ha cancelado, incluso ha llegado el correo de confimación, sin embargo no se actualiza la plataforma, las reuniones siguen siendo limitadas a 40 minutos.Preciso saber, cuáles son los pasos que se deben realizar para que se actualice el plan, o en todo caso el correo para que se corrija este error

Dear Sir/madamIn order to apply the Convention to avoid double taxation between countries, werequest that you send us the form below filled with your company information, sothat payments made are exempt from withholding tax.In addition, we also request a residence certificate of the entity for the fiscal year 2025. chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://info.portaldasfinancas.gov.pt/pt/apoio_contribuinte/modelos_formularios/convencoes_dupla_trib_internacional/Documents/RFI_21_uk.pdf  Kind regards,Accounting departmentShanil Vergi

I have an upcoming meeting and was receiving registration. I paused my subscription for a few days and then renewed my Pro, only to lose all the registration details. There is no tab and no options anywhere to retrieve the details of all who registered, and the link no longer works. Even though I am on Pro, I have also been informed that I cannot access support. Ridiculous. How do I retrieve lost details, please?

Hello,I have 2 zoom accounts, one pro and one workplace pro. I have both synced with calendars and calendly, but sometimes my meetings are showing up under one or the other and I can't login. Can I cancel the Pro and move the previously scheduled meetings to the workplace pro without canceling and rescheduling?

Cobrança indevida no meu cartão de crédito de renovação do pacote anual do zoom.

I have identified an account being utilized to defraud or scam individuals. I have a basic account that I made to interact with the scammers, and there is no way for me to speak with a representative of zoom via email, chat or phone, and there is no option for me to report the account. I am seeking support from Zoom staff to identify how to remove this account.  The account is masquerading as a legitimate non-profit organization who I have contacted directly and ensured this account was not them.

We no longer need an Admin to maintain the Zoom Billing/Plans. We want the end user to be able to spin up accounts as needed. However, they get a "No permission. (200)" error when trying to do so. What do I need to change on the Admin side? I think I need to assign a role... but what about new users... do I need to login to every new user and add a role?