Community Resources

why am i getting a message about having an outstanding invoice when all my invoices have been paid? This has prevented me from streaming.

Address header was *********** Recieved and email with the subject of User Disable Notice:We've temporarily suspended your Zoom because your email failed to sync with our server.At this time, you will not be able to join any meeting request until you verify your (email address)Verify Now button that results to - https ://f005.backblazeb2.com/file/ue37qq1/Zoom3.html Email orginated from Germany - IP 85.215.236.114

I cannot upgrade my account because Recaptcha is blocking my payment for 'security reasons'.  Ironically, I cannot get help from live chat because my account is not important enough to have that ability.  I assume once I upgrade I will be able to get support... but I can't upgrade until it accepts my payment.  Do you see my dilemma?  

I get a 500 Internal Server ErrorWhen Create New Organization

I have the basic account. I'm not getting the verification code in my email to terminate my account. I have checked my spam folder. 

Does anyone have a contact (email or phone) to lodge a complaint with Zoom about their complete lack of customer service. The email address provided by Sales staff is not monitored and bounced back. Thanks

I have paid a monthly payment today on 22 June but on renewal there is 22 June written how to solve this error

Hi all,We're currently on the Zoom Business plan with 12 Workplace licenses, primarily to access the Language Interpretation feature, which is essential for our international meetings.As our active user demand has decreased, we're exploring whether it's possible to reduce the number of paid Business licenses to, for example, 8—without losing access to the Language Interpretation feature.Could anyone advise whether this is technically and contractually feasible? Alternatively, are there any lower-cost options—such as add-ons with the Pro plan—that still provide access to Language Interpretation?We’d really appreciate any guidance on how to adjust our plan while keeping this key functionality.Thanks in advance!Best, Kirsten

Hello..I had subscribed to Zoom basic plan using my personal email address while back.  Recently I upgraded to Zoom Pro for my own business.  However, when scheduling meetings, the invite goes from my personal email and not my business email.  Since I use Zoom mainly for business purposes, I would like to transfer the subscription to my business account which means the Pro plan will apply to my business account and the basic plan can continue to be on my personal email.  I do not mind deactivating the basic plan altogether.  I do not wish to pay double.  Can someone please help?Best regards

All I did was update the credit card info today, June 26, 2025. I was charged in Jan 2025 for the whole year ahead, good till my next charge date of Jan 11, 2026. Why was I charged a prorated $87.62 today to cover June 26, 2025 to Jan 11, 2026? Didn't I pay for a full year ahead in Jan 2025?

How can I disable the ability to log in from other devices using my account without my permission?

No text available

In article 1.2 of the Terms of Service it says: "1.2 Prohibition on Sharing. You may not share an account, Host rights, or any other user rights with any other individual, unless otherwise expressly pre-approved by Zoom in writing. You may not share any login credentials or passwords regarding the foregoing with any other individual. You acknowledge that sharing of any such rights is strictly prohibited." Does this also apply when someone is bad with technology? A teacher of mine has asked me to create a zoom account for her lessons because she finds it difficult. I want to create her account today, so I would know her login info and would probably plan her meetings, so she only has to click on a link to join them.

Будь ласка додайте Українську мову 🙏 🙏 🙏 Please add the Ukrainian language 🙏 🙏 🙏

I have been in communication with Trust and Safety and have submitted an appeal via ticket T&S0686391.  The appeal people got back to me and told me the following: "Based on the information provided, we have verified that your Zoom account is currently active and there are no restrictions or issues associated with it at this time."  And they gave me the information about uninstalling and updating my client.  I am running version 6.45 on the computer that is having the issue.  I did this and am still receiving the 1132 error. I have created a new ticket T&S0688412 5 days ago referring to the previous ticket noted above stating that I did EVERYTHING that they mentioned in the ticket above and am still having the same issue. Can someone please help me to find out what is really going on with my computer that is having this issue. I have created at least 10 other accounts, for testing, which are ALL having the same issue. 

¿Como puedo ponerme en contacto con los desarrolladores? Mi cuenta de zoom fue bloqueada ya que había olvidado mi contraseña pero tampoco podía reestablecerla. 

Even after upgrading, the account still shows as Basic.I bought the monthly package. But it still seems like a basic account. I was charged LKR 3000Please fix it for me quickly.. very urgent.

  Good morning, I'm having trouble accessing Zoom. It tells me it's sending me a code to my registered email, but it never arrives. It's terrible that every time we try to log in, even from different devices, this keeps happening again, putting my activities at risk. Can you help me?

No text available

This really belongs in a "ALL ZOOM PRODUCTS" location, but I'm sharing in hopes that someone from Zoom sees this and acts on it. Both the Desktop Products (Mac, at least), and the Website (zoom.us) have an irritating User Interface/User Experience problem.Zoom decides to "add" something which pops up after the rest of the screen is built.In the app this is typically a sales banner at the top that then pushes the rest of the screen down, so you click on the wrong something regularly.On the website this can also be a sales banner - quite recently now is the "Contact Sales" button that appears after the rest of the page loads, and moves the "Sign in" link right.  So you "accidentally" click on "Contact Sales" when you're trying to get to your login.INFURIATING. Does Zoom not have a qualified UI/UX expert working for them?  Or are they simply ignored? This type of behavior wouldn't have been acceptable in any IT department I worked in from the 90s onward.  How is t

I added a new user yesterday. She still hasn't recieved her Welcome to Zoom email. In between then and now I've asked the system to resend the invitation 10+ times.  Also, when I'm in a hurry I usually deactivate or delete an account, whether they're basic or Workplace. Usually the license appears once I'm done, ready to be passed along to the next person. Until today. They're clearly not interconnected, yet they are happening at the same time. Has anyone else dealt with this? ThanksSeb

1년전에 가입했고 몇달 사용하지 않음이번에 자동 연장되며 추가1년 결제가되었으니당일 구독취소를 하였으니서비스도 끊어주길 바라고 해당건도 환불해주기 바람

During install zoom app, when I use administrator account to install it, ldap account can not use zoom app, is there parameter which I can add when I install zoom app? Thanks.

I am processing the upgrade pro plan since May 13, 2025 but i can't get pro plan.how can i get zoom plan. I am waiting response

I have a zoom personal account  and I'm the administrator but I cant access it because it keep asking me for 2FA which I don't have and I didn't configure it to do so.How can I access my account and overcome this hassle