Error code: 5613 unable to complete your purchase | Community
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Newcomer
Jay12345
Newcomer
July 11, 2025
Question

Error code: 5613 unable to complete your purchase

  • July 11, 2025
  • 2 replies
  • 6 views

Immediate help needed. I'm constantly trying to purchase the US & Canada unlimited regional calling plan. I've correctly put everything as it is in my plans & billing section but somehow I'm getting the same error time and time again.

      2 replies

      H
      Newcomer
      Husnain
      Newcomer
      July 17, 2025

      I'm facing the same issue,

      Tried reaching out to support and after all the trouble shooting they tell me they don't know whats going on
      Which seemed very unprofessional

        MGSR
        Community Manager
        MGSR
        Community Manager
        August 25, 2025

        Hello @Jay12345 and @Husnain!

        Welcome to the Zoom Community! We're glad to have you here.

        I apologize for the delayed response. Error code 5613 typically indicates that there is an issue with the payment method being used. To resolve this, ensure that all payment information is entered correctly, including the card number, expiration date, and security code. Additionally, verify that the billing address matches what your bank has on file. If the problem persists, try using a different payment method or contact your bank for assistance.

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