Community Resources

  Good morning, I'm having trouble accessing Zoom. It tells me it's sending me a code to my registered email, but it never arrives. It's terrible that every time we try to log in, even from different devices, this keeps happening again, putting my activities at risk. Can you help me?

No text available

This really belongs in a "ALL ZOOM PRODUCTS" location, but I'm sharing in hopes that someone from Zoom sees this and acts on it. Both the Desktop Products (Mac, at least), and the Website (zoom.us) have an irritating User Interface/User Experience problem.Zoom decides to "add" something which pops up after the rest of the screen is built.In the app this is typically a sales banner at the top that then pushes the rest of the screen down, so you click on the wrong something regularly.On the website this can also be a sales banner - quite recently now is the "Contact Sales" button that appears after the rest of the page loads, and moves the "Sign in" link right.  So you "accidentally" click on "Contact Sales" when you're trying to get to your login.INFURIATING. Does Zoom not have a qualified UI/UX expert working for them?  Or are they simply ignored? This type of behavior wouldn't have been acceptable in any IT department I worked in from the 90s onward.  How is t

I added a new user yesterday. She still hasn't recieved her Welcome to Zoom email. In between then and now I've asked the system to resend the invitation 10+ times.  Also, when I'm in a hurry I usually deactivate or delete an account, whether they're basic or Workplace. Usually the license appears once I'm done, ready to be passed along to the next person. Until today. They're clearly not interconnected, yet they are happening at the same time. Has anyone else dealt with this? ThanksSeb

1년전에 가입했고 몇달 사용하지 않음이번에 자동 연장되며 추가1년 결제가되었으니당일 구독취소를 하였으니서비스도 끊어주길 바라고 해당건도 환불해주기 바람

During install zoom app, when I use administrator account to install it, ldap account can not use zoom app, is there parameter which I can add when I install zoom app? Thanks.

I am processing the upgrade pro plan since May 13, 2025 but i can't get pro plan.how can i get zoom plan. I am waiting response

I have a zoom personal account  and I'm the administrator but I cant access it because it keep asking me for 2FA which I don't have and I didn't configure it to do so.How can I access my account and overcome this hassle

Dear Zoom Support Team, On May 12th, I purchased the "Large Meeting | 500 Participants" feature for $53.17 (including tax). However, I noticed on June 2nd that the feature had been cancelled, and the associated benefits were immediately withdrawn, even though the feature was intended to last until June 12th. I would appreciate clarification on the following points: Who initiated the cancellation of the feature?Why were the benefits of the "Large Meeting | 500 Participants" withdrawn immediately? (I realized this on June 4th while hosting a webinar, as I received a notification that I could only admit 99 participants.)Thank you for your assistance in resolving this matter. I look forward to your prompt response.

How do I allow my end users to go out on their own and manage their own accounts? The unlink feature is greyed out next to everybodies account name. 

I am the account owner, and originally purchased my annual Zoom Pro and Zoom webinar subscription with a company card. However, the new finance guy at my company wants billing for Zoom sent to him, not to me. How do I arrange to give him access???

I want to buy only Zoom Webinars, but the system says I must also purchase Zoom Workplace Pro.However, I was told that Zoom Webinars can be purchased without a Workplace Pro license.Please clarify if a Zoom Workplace Pro plan is required to use Zoom Webinars.I cannot buy only Zoom webinars.

Merhabalar. Otomatik yenileme sonucunda 1 yıllık aboneliğim başlatılmış (179 $) bunu nasıl iptal ettirebilirim. Kredi kartımdan çekilen tutarın geri ödenmesini nasıl sağlayabilrim.

I need a 2F authentication reset or cancelation form. I can not get a representative to take my request . The chat just circles me around to log in, or reset password and to solve the problem from inside my Pro account. The problem is that I can not log in because my phone broke and I can not access Authy for the 2 step authentication so I can not solve the problem this way because I can not log in.I am  the admin of  my account so no one else can enable me. This is the reason I need to to reset or cancel the 2 F Authentication settings. Please send me the form to verify my id  instead of asking me to log in because I can not.Send the form to *********** 

Previously there was an option on Support to submit a request to Billing team to provide a PO number, but it's removed. How should I provide a PO number for our annual subscription invoice?

I was surprised today to discover, via my automatic payment, that the Zoom Pro monthly plan has increased. I've received zero notification of any price increases. I've scoured through Zoom emails from the past few months, and there are only marketing emails and an invitation to sign up for an annual plan, which makes no mention of a price increase.This is a significant communication failure and a highly unscrupulous billing practice that eliminates my ability to choose if I wish to continue with a more expensive service.

I am a trustee of a small UK charity and we meet via Zoom about three times through the year. Can I take out Zoom Pro Monthly three separate times, cancelling after each meeting and rejoining for the next?Apologies if this appears twice, protocols not entirely clear... Kate QB

Hello, I need to know what is Zoom VAT number. Anybody can tell me where to find it? Thank you so much.

Bonjour, Le paiement s'est fait automatiquement il a 6 jours, mais je ne voulais pas renouveler notre entreprise ferme dans quelques jours. Comment puis-je annuler mon abonnement et avoir un remboursement. Merci pour votre aide.

  The Zoom Community Champion Program was created to recognize and reward the outstanding work done by Zoom experts within the Zoom Community. This month, we want to spotlight one of our Zoom Community Employee Champions, @stueker. Sebastian joined the community in July 2021 and has been a Community Champion since 2024🥇   What do you like best about being a Zoom Community Champion?  I like about the community that we receive feedback from all types of users on our products and features. The feedback, questions, and reports posted by the members of the community guide us on how to evolve and improve our technology. This can include all aspects, from UX complaints, UI problems, or problems in the underlying technology. In this way, we can shape our work, provide direct help where possible and can make sure that users know that their voices are being heard within the whole Zoom company 💙   How would you describe the Zoom Community i

Dear Zoom Sales Team,I am writing on behalf of our institution to kindly request a proforma invoice for the purchase of a Zoom Pro License (1-Year Subscription).This proforma will be used for internal budget approval and payment processing.Thank you very much for your assistance. We look forward to your reply.Best regards,

I am so sick of zoom's stupid spam emails and they won't stop. Every time I click unsubscribe, the button won't work. Can't connect with any person only their stupid generic chat. Anyone else having this issue?

Hi,  I heard somewhere that teachers don't have to pay for Zoom accounts, is that correct? I work as an online freelance teacher and have been paying for my account for 2 years, something which I hesitate to do anymore if it is actually free. Also, how do i get to speak to customer service in Zoom, ie. a real human being who might be able to help me from Zoom?

Hola a Todos, necesito hacer la renovación del plan que tengo HOY, no lo puedo hacer por que quiero cambiar el plan de 4 usuarios a 2 usuarios, el problema es que no me lo permite porque ya generó una factura y me pide que la pagué, alguién me puede ayudar a cambiar el plan y que se genere una nueva factura para pagar y renovar el plan? Estoy intentando por todos los medios de soporte y no puedo nadie contesta.Gracias

Hello Zoom Community,My name is Kimaya Kapoor, and I recently purchased a one-year Zoom subscription. However, due to changing circumstances, I need to cancel my subscription before it renews.Could anyone please guide me through the process of canceling my Zoom subscription? I want to ensure I do it correctly to avoid any unnecessary charges.Thanks in advance for your help!Best regards,Kimaya Kapoor