Please cancel the recent payment so I can update my credit card information | Community
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P
Newcomer
PEMFC
Newcomer
October 2, 2025
Solved

Please cancel the recent payment so I can update my credit card information

  • October 2, 2025
  • 2 replies
  • 4 views

I would like to cancel today’s payment and make it again with another card.

Best answer by Mandel

Hi @PEMFC ,

 

If you have not already done so, I recommend that you submit a request to Zoom Billing for assistance. They can help process the refund and charge the new payment method if applicable.
 
Thank you for your understanding.
Zoom Community Team

2 replies

M
Community Champion | Employee
MandelAnswer
Community Champion | Employee
October 6, 2025

Hi @PEMFC ,

 

If you have not already done so, I recommend that you submit a request to Zoom Billing for assistance. They can help process the refund and charge the new payment method if applicable.
 
Thank you for your understanding.
Zoom Community Team
MGSR
Community Manager
MGSR
Community Manager
October 14, 2025

Hello @PEMFC!  Thanks for reaching out! Since additional help can be provided by our billing team through a ticket, I’ll be marking @Mandel's answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to contact Billing by submitting a ticket.

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