Credits get either refunded, applied to an open invoice or sometimes the credit remains on the account's credit balance for future use. I have reviewed the account that is linked to your community email address, however, I do not see any recent credits.

If you need help locating a specific credit, I recommend that you submit a request to Zoom Billing so our specialists can take a closer look and also share account-specific information/documentation with you.

Cheers,

Zoom Community Team

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M

MandelAnswer

Community Champion | Employee

Hi @ROCswims ,

Upon reviewing your account, I can confirm that the credit was refunded to your original payment method.

I hope this was helpful. Let me know if there are further questions.

Cheers,

Zoom Community Team

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MGSR

Community Manager

Hi @ROCswims! I wanted to let you know that I’ve marked @Mandel's response as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.

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