Community Resources

I was using the free version of Zoom but circumstances changed and I did not need it, so I deleted it from my M2 Mac mini with the latest macOS. My problem is this: the file zoom.pkg is replicating on my system; over 100,000 instances at last count. How do I remove those and stop future replication from happening on my system?

Hi! Is there a way to set up a login password for SSO accounts? Usually SSO accounts get signed in automatically using their google email. Appreciate your help!

Hi Team,I am trying to get zoom subscription for cold calling but when I place order it give some error.So kindly check this error and give me exact solution to get subscription to start my cold calling in dispatch.Thanks

Hello, we made a change to our payment method during the month of June, and the June invoice is unpaid. This invoice is from May 14th to June 13th (but it's not the same price as the previous monthly invoices). I also see that a July invoice (from July 7th to 13th) has been generated, which I don't understand. Can you explain this to me?

I upgraded to zoom pro business plan account, but the account plan is still showing basic.Can anyone help me with this regard? I have been logging with the correct email id that was used for the pro account.

Hello, We recently applied for the Zoom for NGOs program to receive the 50% discount, and our application was approved. I was instructed to follow a link to complete the purchase. However, when I switched the subscription from an annual plan to a monthly plan, the coupon became unusable, showing the message: "You are not eligible to use this coupon."I submitted a support ticket regarding this issue two days ago, but I have not yet received a response. Given our upcoming event, we are in urgent need of activating the Zoom plan as soon as possible. Could you please expedite the resolution of this issue or advise on how we can proceed to apply the NGO discount to a monthly subscription?

I am trying to sign up for an upgrade from a free to a pro account using the 40% off for the Black Friday weekend special. I keep getting this pop up window when I try to continue that says “Unable to continue. You have chosen a billing cycle that is ineligible for this coupon. Click go back to close the eligible billing cycle”. Tried switching to a monthly plan but that does not have the discount. Does anyone know what to select to not get this pop-up anymore and move on to the next page to pay?  Thank you. 

サインインするには、5.17.5以降のバージョンアプリが必要と出て使えません。ITチームに連絡と書かれてあるのですが、連絡先すら提示されず八方塞がりです。緊急で使うのにもかかわらず使えない状況で困っています。

why am i getting a message about having an outstanding invoice when all my invoices have been paid? This has prevented me from streaming.

Address header was *********** Recieved and email with the subject of User Disable Notice:We've temporarily suspended your Zoom because your email failed to sync with our server.At this time, you will not be able to join any meeting request until you verify your (email address)Verify Now button that results to - https ://f005.backblazeb2.com/file/ue37qq1/Zoom3.html Email orginated from Germany - IP 85.215.236.114

I cannot upgrade my account because Recaptcha is blocking my payment for 'security reasons'.  Ironically, I cannot get help from live chat because my account is not important enough to have that ability.  I assume once I upgrade I will be able to get support... but I can't upgrade until it accepts my payment.  Do you see my dilemma?  

I get a 500 Internal Server ErrorWhen Create New Organization

I have the basic account. I'm not getting the verification code in my email to terminate my account. I have checked my spam folder. 

Does anyone have a contact (email or phone) to lodge a complaint with Zoom about their complete lack of customer service. The email address provided by Sales staff is not monitored and bounced back. Thanks

I have paid a monthly payment today on 22 June but on renewal there is 22 June written how to solve this error

Hi all,We're currently on the Zoom Business plan with 12 Workplace licenses, primarily to access the Language Interpretation feature, which is essential for our international meetings.As our active user demand has decreased, we're exploring whether it's possible to reduce the number of paid Business licenses to, for example, 8—without losing access to the Language Interpretation feature.Could anyone advise whether this is technically and contractually feasible? Alternatively, are there any lower-cost options—such as add-ons with the Pro plan—that still provide access to Language Interpretation?We’d really appreciate any guidance on how to adjust our plan while keeping this key functionality.Thanks in advance!Best, Kirsten

Hello..I had subscribed to Zoom basic plan using my personal email address while back.  Recently I upgraded to Zoom Pro for my own business.  However, when scheduling meetings, the invite goes from my personal email and not my business email.  Since I use Zoom mainly for business purposes, I would like to transfer the subscription to my business account which means the Pro plan will apply to my business account and the basic plan can continue to be on my personal email.  I do not mind deactivating the basic plan altogether.  I do not wish to pay double.  Can someone please help?Best regards

All I did was update the credit card info today, June 26, 2025. I was charged in Jan 2025 for the whole year ahead, good till my next charge date of Jan 11, 2026. Why was I charged a prorated $87.62 today to cover June 26, 2025 to Jan 11, 2026? Didn't I pay for a full year ahead in Jan 2025?

How can I disable the ability to log in from other devices using my account without my permission?

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In article 1.2 of the Terms of Service it says: "1.2 Prohibition on Sharing. You may not share an account, Host rights, or any other user rights with any other individual, unless otherwise expressly pre-approved by Zoom in writing. You may not share any login credentials or passwords regarding the foregoing with any other individual. You acknowledge that sharing of any such rights is strictly prohibited." Does this also apply when someone is bad with technology? A teacher of mine has asked me to create a zoom account for her lessons because she finds it difficult. I want to create her account today, so I would know her login info and would probably plan her meetings, so she only has to click on a link to join them.

Будь ласка додайте Українську мову 🙏 🙏 🙏 Please add the Ukrainian language 🙏 🙏 🙏

I have been in communication with Trust and Safety and have submitted an appeal via ticket T&S0686391.  The appeal people got back to me and told me the following: "Based on the information provided, we have verified that your Zoom account is currently active and there are no restrictions or issues associated with it at this time."  And they gave me the information about uninstalling and updating my client.  I am running version 6.45 on the computer that is having the issue.  I did this and am still receiving the 1132 error. I have created a new ticket T&S0688412 5 days ago referring to the previous ticket noted above stating that I did EVERYTHING that they mentioned in the ticket above and am still having the same issue. Can someone please help me to find out what is really going on with my computer that is having this issue. I have created at least 10 other accounts, for testing, which are ALL having the same issue. 

¿Como puedo ponerme en contacto con los desarrolladores? Mi cuenta de zoom fue bloqueada ya que había olvidado mi contraseña pero tampoco podía reestablecerla. 

Even after upgrading, the account still shows as Basic.I bought the monthly package. But it still seems like a basic account. I was charged LKR 3000Please fix it for me quickly.. very urgent.