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Zoom non profit

Forum|Forum|8 months ago
June 2, 2025
12 replies
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Is anyone having challenges with Zoom's new process for non-profit with Good Stack? We got approved but have been given the run-around by GoodStack and Zoom. No access code was given to me and then when I click the links that GoodStack has given me, I get error messages and then Goodstack tells me to go to Zoom and Zoom tells me to go back to Goodstack. It's been a month, and I can't get a response from either company.

Best answer by Mandel

Hi everyone,

I am sorry to hear that you're having issues with the Goodstack coupon codes. Please note that the coupon itself is provided by Goodstack. If you're still waiting to receive the code, please contact Goodstack for support.

If you experience any issues where your existinf coupon code cannot be applied, submit a request to Zoom Support outlining the error message you received and your Goodstack verification.

Thanks,

Zoom Community Team

N

NYLandmarks

Newcomer

Yes, the same thing happened to us. This is a frustrating experience. We were told to cancel our account to get the discount and then reinstate our account. We received no code, and no coupon, and now we have no more pro licenses. It seems like a sales runaround tactic. Horrible experience.

J

JMO1

Newcomer

I've also been getting the runaround for months now, without a resolution. We were told we needed to cancel our account and all of our data would be deleted - users, recording, settings, transcripts, future meetings, etc. But I can't get a clear answer on if these will be deleted permanently or just downgraded until we resubscribe. What did you end up doing?

Apparently we are locked into the direct sales quote and that is why we we need to cancel the entire account before applying the discount.

C

chewiehuey

Newcomer

Same here. Since our existing plan was about to expire, I was told I needed to cancel my existing account which had a contract tied to it and create a separate account. I've done so, and I clicked on the links in my Goodstack email, and nothing. I was told I wouldn't lose my existing data in my current account for 30 days, but my service would be disrupted in a few days when it expires.

M

MandelAnswer

Community Champion | Employee

Hi everyone,

I am sorry to hear that you're having issues with the Goodstack coupon codes. Please note that the coupon itself is provided by Goodstack. If you're still waiting to receive the code, please contact Goodstack for support.

If you experience any issues where your existinf coupon code cannot be applied, submit a request to Zoom Support outlining the error message you received and your Goodstack verification.

Thanks,

Zoom Community Team

M

Maggha12

Newcomer

Zoom reunião com obrigado

V

VAC66

Newcomer

I ran into this same issue today, except I got the prompt "You are not eligible for this coupon" message. There was no mention anywhere that you had to have an active account with Goodstack. I created our account immediately, and it's currently in "not verified" status. I sure hope that this solves the issue, but I am not too confident based on this thread. I did submit a help request with Goodstack.

M

Mandel

Community Champion | Employee

Hi @VAC66 ,

Please note that an active account with Goodstack is not required. However, I have reviewed your account and can see that two of your products are billed monthly, of which one is a promotional offer. Please note that the coupon is only applicable to annual products (not monthly) and not combinable with existing discounts.

If you'd like help removing the existing promotion and/or switch all products to annual, please submit a request to Zoom Billing for assistance. Once done, you should be able to apply your Goodstack coupon.

Thanks,
Zoom Community Team

V

VAC66

Newcomer

Mandel,

Thank you for your assistance. I will be reaching out to get this fixed. I truly appreciate your help.

K

KFong1

Newcomer

We've been dealing with the same issues. We are just trying to decrease our license count ahead of our renewal, but when we do we are not given the non-profit discount. I have completed their steps for getting approved by GoodStack, but Zoom is still not applying a discount to our account. This is extremely frustrating, and Zoom support is giving very inconsistent and unclear directions. It sounds like they want me to completely close down our existing account, and re-open a new one with the discount applied. It looks like it will work, but no doubt this will cause a disruption for our staff.

V

VAC66

Newcomer

KFong1,

I had to cancel any monthly subscriptions prior to applying the discount. The 50% off discount only works on annual payment plans. We had 2 monthly Add-on subscriptions. The day of the start of the new month, Sunday in my case, I had to apply the discount and then complete the annual Add-on. A credit was applied for the remaining months of my Annual Base Plan. A new 12-month subscription was created for our base plan and the credit was applied to the new 12-month subscription. I added the annual Large Meeting Add-on and had to pay the full $600. I think I could have applied for a second discount before I added it, but I didn't know what would happen. I had to pay about $150 out of pocket since I still had credit leftover, which was still less than my monthly regular cost. I applied and received a second discount that I believe I can apply on the first day of the new month. In the end I will have had to pay the additional $300, for the Large meeting plan, but will end up with a $275 credit on my account for next year. I determined I will need to reduce my licenses at the beginning of the new annual subscription next year. Luckily, I only have 2 extra licenses. It was a major pain, but in the long run, I am saving a significant amount. My 2nd add-on was Webinar - 1,000 participants, and when I followed up with the team that uses it, they decided to do the one month plan as needed since they only used it 1-2 times a year. I don't think the team realized how expensive that subscription was.

I hope this helps. V

H

Hear2Care

Newcomer

We also got into the same problem - was told that we were assigned as a "health clinic" and thus ineligible. As an immigrant audio support nonprofit, we have no idea how GoodStack assigned us to this category. A search on the forum found another nonprofit had this happen to them in early June.

M

Mandel

Community Champion | Employee

Hi @Hear2Care ,

I am sorry to hear that your Goodstack application got rejected. If you would like to request a review of the rejected application, please refer to the below articles for instructions:

For a general FAQ about applying for a non-profit discount, please refer to this page.

I hope this helps.

Zoom Community Team

K

Kurnia

Newcomer

I’ve opened a ticket regarding the same issue, but it’s still not resolved. So I completely understand and share the same frustration.

Here’s my case:

We previously used the TechSoup discount for our Zoom account — Alhamdulillah, it worked well this year. Then Zoom discontinued the discount program with TechSoup and switched to Goodstack.

Long story short, we forgot to renew our Zoom subscription, and an invoice for the next year was automatically generated without the discount applied.

About a week later, I tried to apply for the Goodstack discount and got approved. However, when I tried to apply it to this account, I got the same error as you: “Sorry, you are not eligible to use this discount.”

Feeling sad and frustrated, I opened a ticket and received some assistance. But I wasn’t entirely clear on one thing — whether the credit would be added after the current bill was paid. The Zoom team told me the problem wasn’t related to my previous TechSoup discount, but rather because I had an unpaid invoice.

Tonight, I paid the invoice and tried again to apply the Goodstack discount using the link provided by the Goodstack team. And… ta-da — the exact same error appeared again.

Now I’m stuck and don’t know what to do next. It’s unclear whether this issue is on Goodstack’s side or Zoom’s side.

For your information, with Goodstack we’re not given a coupon code like in the TechSoup program. Instead, after applying through Zoom and getting validated by Goodstack, they provide a link to choose whether we want to use the discount on a free account or a paid account.

K

keab

Newcomer

The first approval email is just a link; however, they send a reminder email with the actual code, which doesn't work anyway, as they block the field to enter the code and won't apply it on their end.

M

Mandel

Community Champion | Employee

Hi @Kurnia ,

I am sorry to hear about your difficulties with Goodstack. Please note that a member of our Support Team has just reached out to you through the ticket. Hopefully this will resolve the issue - if not, please reply to the ticket so we can investigate further.

Thanks,

Zoom Community Team

K

Kurnia

Newcomer

Hi Mandel,

Thx for your support. Finally my problem is solved. The coupon is appear after some amended by zoom team.

and I've some follow up question though the ticket to make clear about what should we do next year

Thanks,

Kurnia - HSI Akademi Official Team