Processing an order of purchasing Zoom phone makes error.

Forum|Forum|3 months ago
October 21, 2025
2 replies
4 views

When placing an order of purchasing a Zoom US/Canada phone number, it makes error in processing.

Error message: An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: 5613)

I already contacted Support but no reliable solution.

I need help with this as soon as possible.

Thank you.

Billing & Invoices

S_K

Community Champion | Employee

Hi @DariusAoki

I'm sorry you've experienced a payment error.

Error code 5613 typically indicates that there is an issue with the payment method being used. To resolve this, ensure that all payment information is entered correctly, including the card number, expiration date, and security code. Additionally, verify that the billing address matches what your bank has on file. If the problem persists, try using a different payment method or contact your bank for assistance.

Please refer to Payment error codes for billing for more details.

S_K

Community Champion | Employee

@DariusAoki

It is best if you submit a request to our Zoom Billing team for assistance with this. I've provided a contact link below. You can also reach out to Billing by chat.

The Zoom Billing Support team is dedicated to ensuring a seamless experience for all users, and they will be happy to guide you through any billing-related matters or account-specific queries you may have.

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