Community Resources

Hi - I have tried to find info on Zoom's main site but all of the articles have led me to here! I cannot find how we can access reports on previous meetings to view attendees. It seems to be saying that this is not available to anyone on a monthly billing plan ... only annual. Is that right? We've been with Zoom for ages and it seems odd that we can't access key information simply because of our choice to pay monthly. Any help would be appreciated. Thanks.

My credit card has  been charged for the present month without my consent or knowledge.  I had already notified zoom via zoom's automated cancellation procedure.  I am rightfully pissed right off at you as you are literally stealing food from my child's mouth by your actions.   Will this matter be resolved speedily and fairly or will I use social media to tell the world my zoom woes?   Your choice.

Hi I am unable to update my payment details. I keep getting the attached error message. Any thoughts as to why?

We use Zoom to set up interviews between our clients and candidates, but Zoom made the waiting room feature a forced requirement on all business accounts since Covid due to people hacking in to Zoom rooms.   This is very inconvenient for us because as the third party, we always have to start the meetings for them instead of them being able to do this themselves.   Is there anyway to choose to opt out of this so that our business account is not required to have a waiting room/password?

I am having an issue from switching monthly to anually plan on my account,I get a promotion price such as RM104.95 for annual,I am really interested on signing for these package but when I checkout to make payment ,it shows my payment ios RM149.99 per annum, I am so confucing about these issue,hope management can help me for these ,thank you so much.

First of all, Good Morning, and thank you for any attention here.  Briefly, our neighborhood association is running its monthly meeting this evening.  I am the VP of the association.  I am (listed) our paid Zoom account.  But the regular leader of these meetings, and the originator of the link that everyone has (100 attendees is typical), was called away on very short notice.   I need to be able to 'run' the meeting in a way that allows me to hand off Screen Share to the several presenters we'll have.  I am loathe to create a new link and scramble to get it out to everyone.  Ownership of the meeting, that is my goal here. 

Why my invoice stated that i have due?  My current Pro Plan Subscription should be due on 9th March 2022. can anyone help me on this issue?

We have upgraded the zoom host to 2 hosts on July 6, 2021-5 August 2021, and have paid the zoom admin, but there are still 2 bills on zoom on July 7th.Then on August 3, we have downgraded to 1 host but the bill for the period 6 August-September is still for 2 hosts? Explanation please ?

Hi, I recently bought a Complement for my account, I commit a mistake an bought more space in the cloud and what I need is the posssibility to connect with my account with facebook live, how can I solve the problem an use the payment that I alreday made for the complemente that I need , just let me know what its going to be the difference in the price?Regards Salvador 

I have a seemingly serious problem with my Zoom account, and now am looking for a solution. My Zoom account was and still is connected to my old email address, which is no longer existing, neither possible to retrieve. (I thought I have changed my email attached to the current email address of mine, but apparently failed to change it successfully.) It was a Gmail account of one educational institution (not personal email, therefore), and I chose to set in my Zoom account with the option of "Login with Google Account." So I neither have a simple password which I can try to enter to log in. Now, what should I do to access to my Zoom account or Zoom profile page without having an access to the email account? My Zoom app locked me out, I could not enter my profile page because I can't get the host key via account. I tried to reach the Admin. but failed as the call on the phone also required me to have some digit numbers, which I would not have an access without having a

Why do I get charged extra fees after the fee plus taxes.  The extra charge doesn't appear on my statement 

Hi,I tried to pay my latest invoice but the PAY NOW button not working, Same is happening in incognito/ private browser tabs. How to resolve this? PFAKind regards

現在、無料のアカウントを使用しています。 有料アカウントを取得すると、この無料もアカウントをそのまま利用することは可能でしょうか？ IDやパスコードを変更しないで利用できるでしょうか？

지난 달 비지니스가 필요해서 결제하고 이번 달에는 비지니스가 필요치 않아 프로로 전환하였는데 결제는  비지니스로 되었는데 어떻게 해야 하나요? 

Im working at an agency, I should know that how many users, who have "ywistanbul" mail extensions, have Zoom Pro accounts and do they use their accounts regularly or not. How can I see that? 

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Hi,I've just added a new user to my account so my account can run two meetings concurrently.  They've received the invite by email and I can see they are no longer 'pending' as a user.  My question is this:1. Do they need to be a member or an admin?2. How do they login to the Zoom account?  With the original email address and password or they own personal email address and the original password? I just need to understand HOW this will work, so that we don't throw eachother out of our meetings please.Thanks.

Hi    Zoom was okay one day and then starting yesterday, I cannot login from either of my devices or even use Zoom without logging in. All I receive is a message saying Error 1132.   I am on iOS devices.I have tried to deleting the apps and reinstalling i have changed my password my billing is up to date   i need to use tomorrow. I placed a web ticket almost 24 hours but no resolution.  any advice?  

Dear SirPlease see my status & solve the issue. I don't know what to do. My plan was downgraded from pro status. Please tell me what to do now. I need sbd to talk & solve the issue & guide me for the same.RegardsAlak Deputy director Bangladesh Scouts Rajshahi Region+8801717265749

Hello. We have decided that we need more than one Personal Meeting Room for our small nonprofit. In other words, my Co-founder and I both need separate Personal Meeting IDs due to conflicts when we have separate meetings at the same time. I'm hoping someone can explain the advantages and disadvantages between these two options: [a] setting up my co-founder with a license within our existing PRO accountor[b] my co-founder signing up for her own paid Zoom PRO account What do we gain or lose by these two options? Thanks!

I am planning to  cancel my license. After the cancellation what will happen to the cloud storage of my previously recorded meeting?

Me chamo Jordão, sou do Brasil. O zoom renovou meu plano sem me consultar e não quero mais esse plano. O valor já apareceu na fatura do meu cartão, mas aqui no Brasil não encontramos qualquer canal para fazermos esse tipo de solicitação ou reclamação. Desculpe-me estar usando esse canal para me comunicar, mas conseguir a resposta da empresa por outros meios.   My name is Jordão, I'm from Brazil. The zoom renewed my plan without consulting me and I don't want that plan anymore. The amount already appeared on my card bill, but here in Brazil we don't find any channel to make this type of request or complaint. Sorry to be using this channel to communicate, but get the company's response by other means.

Hello, first of all sorry for my English (I write from Italy)! I have been paying Pro Plan until June. From July on, I've not been interested in Pro Plan any more: it is enough Base Plan for me. My problem is that I left Pro Plan just quitting to pay.... and I keep receiving invitation to pay... I don't know how to stop receiving them, and how to "communicate" with the system my desire to stay in Base Plan. I attach here a screenshot of my billing status. Thank you very much in advance for any help!! F  

Hello there! i can not pay for licence, service is not valid now, it is written in note/ What should i do?

Recent invoice indicates Yen Currency base.I would choose US dollar yearly base contract from September 24.