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Explorer
January 9, 2022
Question

Billing: Webinar

  • January 9, 2022
  • 1 reply
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If I purchase the 500 participant webinar and find that I need to increase it in the midle of the billing cycle, will I be charged the entire amount for the 1000 participants in addtion to the amount already paid for the 500 participants?  

1 reply

Arps
Community Champion | Employee
Community Champion | Employee
January 10, 2022

Hello!

 

You should be pro-rated for what you paid for your existing plan. 
https://support.zoom.us/hc/en-us/articles/207597883-Upgrading-an-existing-plan

 

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

Thanks! Rick