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Newcomer

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Subscription

Forum|Forum|4 years ago
January 14, 2022
2 replies
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We purchased a second zoom subscription for Zoom Pro. The account number is 7002899287. The main user is meetingrmlaptop. When we try to schedule a meeting it says we are only on Zoom Basic and can only have a meeting for 40 minutes if there more than 2 participants. Can you please assist to correct this as we often have meetings with 7 or 8 attendees. Thanks

Subscriptions

Employee

Hello @jennyo ,

Login to your Zoom Portal, go to User Management | Users and make sure that you have assigned a license to the user in question.

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

Thanks!

jennyoAuthor

Newcomer

I did that but it shows me I have 0 licenses available and that I have to buy more but I have already purchased the Pro license

jennyoAuthor

Newcomer

I did that but it shows me I have 0 licenses available and that I have to buy more but I have already purchased the Pro license

Employee

Go to Account Managment | Billing. How many licenses does it show you you have for your account?