Overcharged - offered and encoded a 3 month 50% off but still charged full | Community
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D
Newcomer
DJ_Double_B
Newcomer
February 16, 2022
Question

Overcharged - offered and encoded a 3 month 50% off but still charged full

  • February 16, 2022
  • 1 reply
  • 1 view

I was about to cancel my subscription but was offered a 3 month 50% off ($7.50) just to continue my subscription.  I took the offer and still was charged full $14.99.

How do I report this?  Is there a customer service chat or phone or EMail that I can communicate with? 

1 reply

Bort
Employee
Bort
Employee
February 16, 2022

Unfortunately, the Zoom Billing team does not monitor or assist customers in the Community forum, so you will need to contact Billing directly. Try submitting a request here: https://support.zoom.us/hc/en-us/requests/new

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