Cancelling subscription

Hi @BCN1 

Zoom is generally very responsive, I have found.

Does your subscription still appear active at https://zoom.us/billing - and have you tried to cancel it there?

Are you sure your account is not under a commitment period, maybe?

Did you get any confirmation from your previous cancellation attempts? 

If still no luck - I would suggest either trying to call Zoom directly, or try also the online Chat for Support.

https://zoom.us/billing/contactus

https://explore.zoom.us/docs/en-us/contact.html

Hope this helps.

Rupert

Hi Rupert, thanks for your feedback but I haven't made any progress. I have now tried to cancel my October subscription and they take me through the process, leading me to believe that it's all done, but it isn't. My account still appears as active and there is no confirmation email from Zoom. I have also used their contact form explaining my problem, but that was several days ago and I haven't had a response. The 'chat' you can try is just a bot and isn't any help either. You suggest calling them directly - do you happen to know if they have a customer services number or similar? I would be phoning form the EU

This same thing has happened to me. I canceled in December and January but each time I logged in, it would show as active again and I was still charged the next month. Today I was charged again for February and I again logged in and canceled. Today I called customer service and they said they will send me a confirmation email for the cancelling. We will see. Very unhappy about this.