Community Resources

Hello everyone in the community.  I can envisage a wonderful time here and hope to imbibe it.

I was about to cancel my subscription but was offered a 3 month 50% off ($7.50) just to continue my subscription.  I took the offer and still was charged full $14.99.How do I report this?  Is there a customer service chat or phone or EMail that I can communicate with? 

Dear Team,   I was not using your Zoom for meeting or recording for the past four months.  So now I request you to Kindly revert back the four months payment then I will start to pay from March.   I need to revert back the four months payment because I didn't use zoom for recording and any kind of payment options.  So please modify the amount structure and get back to me Sorry for the inconvenience     

My invoice status is processing since last four days ,i want to take printout

I have twice cancelled my subscription, in August and September, twice filling in the form to say why, yet I have twice been automatically charged. How can I get my money back and how can I cancel all future attempts by Zoom to continue charging me ? Needless to say, I am so angry that I will no way be using Zoom in the future. 

Payment done successfully but not updated till now and account status showing basic and I have an urgent meeting of tomorrow kindly check and revert me soon.

I'm a user of your zoom meeting program. I forgot the password of the account , *********** , so I wanted to reset my password. In order to do so, as your site indicated, I typed in my email-address, mentioned earlier. However, in the inbox of the e-mail, there was not any mail from you. I tried so many times but I failed.  Suspecting the error of email company, I contacted and asked them to inspect this situation. Surprisingly, they said that there was any mail from your company even in their server. I can't understand this situation and I've not been able to deal with my important work due to this problem. Please look into this problem and resolve it.  

Hi There,Is there a way or function through which I can know the accounts that have been deleted, with an explanation of the exact time of the deletion process?

Is there a way to edit a pending Zoom Account's email? Or would it be best to delete the account and create a new account with the corrected email?  Thank you. 

Goodbye, 2021 👋 Hello, 2022 🎉   As 2021 comes to an end, the Zoom Community Team would like to thank everyone on the Zoom Community for the love, support, and helpful contributions they have provided this year! This community would be nothing without its wonderful community users who help keep it alive and thriving, so we want to express our gratitude for each one of you.   Cheers to an incredible 2021! 🎆 🤘   We're super excited for what's to come in 2022...see you there! 😍       Tell us your favorite activity that you did with Zoom in 2021! Reply below 👇   I'll start us off 😊   1. The Zoom Community launching in August! 🚀 2. A virtual Halloween paint party that I attended with the Zoom Community Team 💙

We purchased a second zoom subscription for Zoom Pro. The account number is 7002899287. The main user is meetingrmlaptop. When we try to schedule a meeting it says we are only on Zoom Basic and can only have a meeting for 40 minutes if there more than 2 participants. Can you please assist to correct this as we often have meetings with 7 or 8 attendees. Thanks

I somehow turned off "Allow users to login using their work email."Now no one (including me) can login to our Zoom accounts.

Vou começar um curso de espanhol pelo zoom e queria saber se é permitido pela plataforma ministrar cursos online somente usando contas pessoais e não voltados para a educação. Também queria saber se é errado apenas o professor ter uma conta licenciada para ministrar as aulas.   Desde já, obrigada

If I purchase the 500 participant webinar and find that I need to increase it in the midle of the billing cycle, will I be charged the entire amount for the 1000 participants in addtion to the amount already paid for the 500 participants?  

I just upgraded to the PRO account. It says my payment went through, BUT it still will not allow me to schedule anything longer than 40 minutes. I am hosting a meeting tomorrow morning from 9:00 am - 11 am CST. HELP! I called, but the recording said my account didn't have phone support.

Background info: Last November, I had cancelled my pro subscription because I had no use for it during the month of December. I recently bought the plan again using the same google account and billing info My issue is that when I am scheduling a meeting, I get a notification under the time limit saying that my account is still under the Basic plan and that if I have 3 or more participants in my meetings, the meeting will end automatically in 40 mins. So, I went to Billing first to check whether the upgrade went through and it says that my account IS under the Pro plan. I've tried logging on and off as well as trying different devices but it still says the same time limit warning when I schedule a new meeting.

Hi Zoom Community,   I had to change me email because it is full. I am cleaning it out slowly but surely but is currently unable to receive or send from the email address.     I was successful in changing my email but the confirmation was sent to that full email. Is there another way to confirm the change of my email address?  Is there something else I can do so I can schedule me zoom meetings?   Thank you, KitKat

I am trying to make payment for Zoom Pro license from India using various International Credit cards. But it is giving error saying your country is not eligible. Some one please help urgently. I am representing an organisation and we have number of classes going on daily basis. 

i cant edit my billing address it show me "We are unable to update your billing country since it is ineligible for this currency, please check our help center for more information"...   But i can edit in my other Account   Kindly sort my problem   Thank you.

We're a very small organization and have a paid pro plan whose owner is ***********.  When I run a Zoom meeting, I log into Zoom as ***********.     We also have someone, call her Mary, who's Gmail account is somehow "associated" with our paid paid.  Mary wanted to buy her own paid plan but when she went to buy it got a message that she was already on a paid plan, that the administrator was *********** and that she'd have to "disassociate" from it (see attached screen shot).    We've never seen this message and Mary isn't even sure how her Gmail was "associated."   We don't even know what it means to be "associated" and want to make sure that her disassociating from it won't break anything, in other words, that I will still be able to log in as *********** and do everything I need to do.,      

Hello, I'm not able to change my billings details. Can you help me please?Thanks in advance. Anna

Dear,   why, my credit card was debited? whereas my subscription was cancelled. Thank you.

I have a paid account, but my profile says that I have a free account. Zoom withdraws money from my account every month, so I know that I have a paid account. Because my profile says I only have a free account, I have a different meeting number every time I have a meeting. I need a set number, to make setting up meetings easier. How do I fix this?

IT'S SPOOKY SEASON 🎃 Share your spooky virtual backgrounds!   Why did the skeleton get kicked out of the Zoom meeting?  Answer: He didn't have the guts to turn his camera on ☠   In honor of Halloween approaching, show us how scary you can get by sharing your SPOOKIEST virtual background in the replies below! Don't be afraid to share 👻   Bonus: Change your avatar to a Halloween or fall-themed image if you dare 😈   Our Zoom Community Team had some fun this year showing off our spooky backgrounds...     Happy Halloween!!! --The Zoom Community Team      

When you go to the product support page:https://support.zoom.us/hc/en-us/p/product-support And try to click the contact support, there is a JS error. Attached is the screenshot with the console error log.