Billed for Deactivated Users? | Community
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PhylSmith22
Newcomer
May 29, 2022
Question

Billed for Deactivated Users?

  • May 29, 2022
  • 1 reply
  • 3 views

I recently deactivated several users in one of our accounts. Will I be billed for them still, since they are still in the system? or do I need to delete them in order to not be billed for the additional user?

    1 reply

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    May 30, 2022

    Technically speaking, you’re not billed for users, you’re billed for licenses. And if the users to whom licenses were assigned are deactivated, the licenses still exists. You need to go to the Billing screen and downgrade the number of licenses you’re paying for. 

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