Webinar: Registrant submitted incorrect email address-how to edit?

Forum|Forum|4 years ago
January 20, 2022
1 reply
3 views

We are hosting paid monthly webinars and have one scheduled tomorrow. Several registrants are complaining they are not receiving the confirmation with link, and upon investigation of one it was found that they entered an incorrect email address. Is there a way for the account owner/presenter to revise that email address so a confirmation can be re-sent to the attendee?

Admin

Best answer by beardbrad

OriginalFerb,

We do not have the option to edit the email, but from the webinar setting page you can view who has registered, cancel their registration, and have them reregister under the correct email address. Managing Registrants in Zoom

If this helped you, please mark it as a solution so it may help others.

Brad

beardbradAnswer

Community Champion | Employee

OriginalFerb,

We do not have the option to edit the email, but from the webinar setting page you can view who has registered, cancel their registration, and have them reregister under the correct email address. Managing Registrants in Zoom

If this helped you, please mark it as a solution so it may help others.

Brad

O

OriginalFerbAuthor

Newcomer

Thanks. How will canceling their registration work with their initial payment, or do you know? We have payments set up via PayPal connected to the online registration in Zoom.

beardbrad

Community Champion | Employee

I see, if you cancel their registration it should send them a refund. To avoid that, you may just want to import them as an additional registrant as an admin via CSV to avoid them having to pay again.

If this helped you, please mark it as a solution so it may help others.

Brad

Getting Started

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded