Community Resources

Hello Zoomers!    Whether you have a full day of Zoom Meetings ahead of you or you're headed to school or the office, I'm sure there's something you need to kickstart the beginning of a great day ☀️   What do you need to ensure you have the BEST day? Is it coffee, tea, a lucky shirt, a morning run, or something else? ☕👕✨   Share in the replies below 👇👇👇   I'll go first...   I always need a blanket. For context, I am a fully remote worker (😂).   I've had this pink blanket since college that I would always use when I needed a good study session or had a long paper to write. This blanket has followed me into adulthood and can usually be found draped across my knees during my Zoom meetings 😆    

Hello all, i wanted to ask if I will be to access the paid zoom version for my company if I use my personal credit card.  

Happy One Year Anniversary to the Zoom Community 🥳🎉!     A community is only as great as the members that make up the community, so we want to take the time to thank each of you for the time, the likes, and the helpful replies and solutions you have contributed to the Zoom Community.   Over the past year, we have achieved the following milestones:    👋 150k+ community members 🗣️️ 55K+ posts  ✅ 2K+  accepted solutions  🔍 500K+ solution views 📈 9M page views   We have also received so many wonderful testimonials from our community members!      How has the community helped you over the past year?   Share in the replies below 👇     Thank you & we can't wait for another great year! 😎  

I've received a payment, but my account hasn't been upgraded. When I look at the bill history, nothing comes out. What should I do in this case?

I never established a password for my Zoom room. I signed in with Facebook. When I tried to do that today, it didn't work, probably because earlier this week my FB acct was hacked and I had to change passwords and email. I had a meeting so quickly established another account with unlimited minutes per call. Now I have 2 accounts and only need one. I have videos saved on original account. I am getting no help with the articles, chat, etc. Is there a phone number?? I've already paid for a year. And I doubt that the other billing (monthly) will stop. Appreciate any help.  ***********

Do we each have to buy our own individual licenses for $149 if we are a part of one company? The subscription, which says it is for 1-9 licenses, still requires a payment for each license. When we go to checkout, it asks for how many people are a part of the company. If we choose the 2-10 option, can more people at my company use that license? Or does each person need to pay for their own?  If so, why is this question even asked? I am incredibly disheartened that as teachers who are working with students online, we are set back even further with now having to pay a high fee for the same amount of usage we were getting before.  I am very disappointed.  

Why my zoom plan still basic after im done make payment,,, its already 1 week!!  

Hi There,   I just enter my credit card subscription to purchase a zoom licensee not a long a go using this acount log ion and password. But my basic account did not upgraded and i did not receivce any invoices,. Can your side confirm if the payment went through?   THanks   

Hi, I set up an account several years ago. I just got logged out and it is asking me to verify. I do NOT have access to the old email that i had several years ago. How can I update my email so I can log into my account?    

I'm getting reimbursed for my Zoom account, but the form requires:   A physical address for Zoom A contact email for Zoom A contact phone number for Zoom Tax information for Zoom   How do I get this?

Hello   I can receive mail regarding password change, but the account authentication mail does not come. Like this   How should this be resolved?

Будь ласка додайте Українську мову 🙏🙏🙏Please add the Ukrainian language 🙏🙏🙏

What is the process for the Zoom application to work with the latest Mac OS (intel) 12.5?

Buenas tardes No sé cuál es la diferencia entre perfil y perfil de cuenta. En Zoom dice que tengo perfil básico pero estoy  en el Plan Pro. Entonces, ¿por qué teniendo un plan de cuenta pagado, mis reuniones solamente duran 40 minutos?

I have a Zoom One Pro Licence and use Zoom for tutoring during the week. My wife (also a tutor) has a separate account for the same reason. Can I just add her as another user on my account (instead of paying for 2 separate accounts)? We will be logging in and using Zoom at the same time during weekdays.   Thanks, Frank

I recently changed my email address and no longer have access to the old one that is attached to my account.  When I tried to edit my profile to update to the new email, it told me that a confirmation email was sent to my old address... the one that I cannot open.  I tried to contact Support but hit a brick wall since I am not a Premium user. The problem first became evident when I was hosting a meeting the other day and it timed out unexpectedly at 40 minutes.  I can only guess that notices of the expiration of my contract had been sent to the old address. Since I cannot talk to a living person at Zoom, I am at a loss for how to fix this problem.

Multiple IT changes at the same time mean I didn't have access to my old email account when trying to change my profile.  O365 would have bounced it.   O365 has now been updated and the eamil address will present as valid again (temporarily).   No success in getting a ticket to be responded to by a human and not a bot - how do I raise a ticket to get my account reset so the previous bounce is cleared and I can reset the email address?   @Bri it looks from other threads like you managed to help another use.   Thanks   C

Hello, my personal email address is used by a Zoom client, so I receive all his invoices... I can't find a contact at Zoom to pick it up. Who can help me ? Thanks

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No tengo facturas pendientes y no me permite tener reuniones con licencia solo con el plan basico

My subscription of zoom Pro started in May 2022.     Started with two accounts, one for owner(myself) and one being the attached account.   Both accounts have been used regularly and meetings held were able to go exceeding 2 hours.   However sometime starting from last week, the attached account could only hold the meeting for 40 minutes and it would be closed.    The owner account still works fine.   Nothing on my account setting or other options get changed.   Is there any problem or bug popping up as there seems to be a whole bunch of new feature popping up.   Quite a few users in this forum have been reporting this issue lately.     Please help check.        

Hello, Everyone.   I have something to ask though i dont have the answer. And confused. I have 2 outstanding invoices that have been forgotten by me. The plan just ended today (08/08/2022) My question is, The cloud recording gone. And if i pay the plans, Can i restore the meeting recordings on the cloud? Thanks!

Hi, I'm a freelancer.Companies I'm working with are sending me zoom meeting and limited to 40 minutes so every time we all need to re-join. If I will buy a Pro plan for myself, and a basic user will invite me to Zoom meeting so there will be 40 minutes limit for all the participants? And if i'm inviting people to my meeting, all users (basic+pro) will not have time limitation?

Hi,I would like to cancel my pro account and go back to basic subscription as I don't want to pay for the current period without the discount I got the year before. I was only able to cancel the future period, which would start on July 31, 2023, but as the renewal date has passed, a message that there is a payment pending for the current period, which started on July 31, continues to appear. But I stopped using the service because I don't want to pay that full amount.

We are in the process of deploying Zoom Phone across the enterprise.  The company structure is that we have a main company with three business units.  When the person before me set everything up in Zoom, he created the three business units as sub accounts under the main company set as the master account.  This was done to keep billing separate so that each business unit could be charged appropriately.  Now that we're deploying Zoom Phone, I think this is going to limit what we can do.  We might want to have some integration among users in different business units such as being able to add them to call queues or shared line groups, or the ability for an auto-attendant to send a call to people in different business units.  From my experience so far, this does not seem to be possible if those users are in different sub-accounts.  When I configure a shared line group, for instance, the only option to add members is either those in the master account if th