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Newcomer
janw
Newcomer
October 6, 2022
Question

Cannot subscribe to plan. Website broken

  • October 6, 2022
  • 2 replies
  • 0 views

Trying to subscribe to the pro plan I get to https://zoom.us/account/billing/buy_subscription, which keeps saying "Loading ...".   Browser console says

 

```

Uncaught TypeError: Cannot read properties of undefined (reading 'isROSCACustomer')
at ba (pay_method_new.min.js:1:113513)
at at.buildSubscriptionForm (pay_method_new.min.js:1:114085)
at HTMLDocument.<anonymous> (buy_subscription_zuora.min.js:1:20899)
at e (all.min.js:2:30038)
at t (all.min.js:2:30340)

```

 

This happens both on chromium and firefox and already happens for some weeks.

2 replies

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
October 6, 2022

Hey, @janw,

 

I'm not sure where you got that link... but it's not valid now, though it might have been valid some time ago.

 

Try this link instead: https://zoom.us/buy 

R
Newcomer
ray_s
Newcomer
October 10, 2022

I had the same issue on Linux Chrome and Firefox. I was able to complete the checkout by temporarily changing my Chrome browser's User Agent to Chrome on Mac. I made the change using the Developer Tools method. Google "chrome browser change user agent" for more information.

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