Community Resources

how do I renew my pro plan for another year? My yearly date is today. 

I purchased a Zoom 500 Webinar for one month but anticipate that more than this will attend. If I upgrade my current plan now to Zoom 1000 Webinar, before the original (500) plan expires, will the new (1000) plan start at the end of the current billing plan OR for the remainder of the current billing plan?

The bot keeps telling me to go to 'account management and select billing' this is not anywhere on my menu.  I can't locate what they state nor can I find a way to change my info.  Also I want to renew for a full year but it looks like I'm stuck on monthly and can't figure out how to update that.  Help  

if we upgrade our account to annual planwhen or how we would pay if we upgrade our participants to 500 for only 1 month 

I am the admin for our charity Zoom accounts.  I suspect that one of our users has given their login details to friends and/or family because I keep getting "Device or location you don't normally use" reports (See the image below)Is there a way to receive a report of the location(s) so that I can challenge the user?This is my first time in this forum, if my choice of Location is incorrect I apologise!Many thanksU3A Webmaster

I need to change the email that I have associated with my Zoom account but when I add the new email it says that it sent a confirmation email to the new email address BUT it doesnt actually send the email.How do  you change the email account if it won't send the confirmation email?

Am new here can somone put me through

Hi everyone. 😊 My name is Mags. I'm from the North West of England and I am new to the Zoom Community.I have been using Zoom for the past 3 years and I really enjoy the experience the platform has given me.  However I do get stuck about a few things so hopefully there would be people there to give advice and help along the way.Looking forward to having chats with you    

Good Morning, How long does it take to approve a Consent to Educational Data Collection From? One of our staff is trying to create a free account and inadvertently selected 13 and under. What do we need to do in order to rectify this problem.

How can I access an account I have just opened and paid for if this keeps happening?Is there an email where I can write to a human as opposed to a bot?Thanks,John O'Dowd 

Hello, I recently received an email from zoom stating that my account is using more than the available cloud recording storage and that Cloud recording will be disabled on Jan 11. This is an integral part of our business and I cant afford for this to happen, it shows me that I have used 334.28 GB (6686% used)  of the available 5 GB (I dont understand how this is possible??) and that I either need to delete or buy additional storage space, when I go to the page to purchase it I can see that it's asking me to pay 100/month for 1 TB of space, is this what I need to purchase? My billing will go up from 19$ monthly to 119$ monthly for the cloud space, is this the only option? I'm confused as how if I am allowed only 5gb how have I been able to use 334, is there any way around this? I am not able to connect with zoom representatives! Please help!

사용자 이재학 id 7246178532 닉네임 이재룡(오산대원 이재룡) 2023년2월17일 제품구매 1년치 자동계약이 되어있어서 해지 요청을 합니다. 저에 삼성카드로 1년치 22만 결제가 되어있는데요 해지 요청을 합니다. 그리고 이재학명의 삼성카드로 환불요청합니다.

How can I request a pro account for only 1 subuser in my account? Is that actually possible?

I have been charged January and February when I cancelled my subscription in December 2022? Please re-inmburse me asap 

i can't sign in on laptop, but i can use the same email and password for both website and phone. Seriously, we need help but it shows a basic plan can't report a problem????? So it is means i have to pay money before u all solve my problem ? annoying🙂 

I have paid for 3 accounts. One is working fine, one is deactivated, but even as Admin it won't let me reactivate it and one is linked to a person who has left and I need to change the name and email. I can do this however it sends an email to the past owner of the email address, the email account no longer exists! What can I do, as I need all three account to book meetings on, I'm paying for 3 but can only use one??Thanks  

My employer has been trying to get his profile picture to display during zoom calls but it never does. It does appear when looking at his account information but not when he joins a call hosted by someone else. He does ensure he logs into his account prior to joining. How do we fix this issue?

I successfully changed my email address, but on trying to sign in again, I get an error message saying that my session has ended and that I need to sign in again. I've tried signing in a number of times but keep getting the same error message.

I changed my email address in profile settings. I was notified that email confirmation was sent to my old email.Problem is that old email does not exist anymore. How do I resolve this issue ?

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Zoom has sent me an email with a discount coupon for contract renewal But I search to pay the invoice and apply the coupon and it does not appear An orange dot appears on the coupon and it says pending

When using a new device I need to accept the Zoom Terms and Conditions, but there is no way to do so.  The terms and conditions appear as one long page, many legal sections and paragraphs.  The end (as far as it is displayed on my device) is Exhibit A, Binding Arbitration, section G. Severability.  I assume that’s the end of the Terms and Condition but don’t really know for sure.  There is no way to accept the agreement.  No button at the end, no little box to check off that I have read and understand the document, no pop up screen saying I must accept in order to continue. Not sure what to do next.  But I can’t join a meeting until I accept the TandC. Any suggestions? Jennifer

My monthly bill for zoom account is 14.99 usd but when i checked my account it was charged with 29.98 usd. Can someone from tech support resolved my problem? they charge my account 59.96 usd for the month of January and February 2023, ty

Does somebody know how long it takes that Zoom unlocks my pro account?I payed via instant bank transfer hours ago and it still says "after receipt of payment we will inform you by mail".