Resetting password

Forum|Forum|3 years ago
February 7, 2023
3 replies
0 views

I cannot change my password because it insists that I put in my old password which I have forgotten.

S

sachinzoom

Community Champion | Employee

Hello,

Please follow these steps:

https://support.zoom.us/hc/en-us/articles/115005171726-Resetting-your-forgotten-password

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

G

GHM4

Newcomer

Nope. Just repeats what the querent said. It takes you to a place where you have to sign in... If I could sign in, I wouldn't need to reset my password.

S

sachinzoom

Community Champion | Employee

Hi @GHM4

Unless you are using SSO, You do not need to sign in.

Does that help ?

J

Jbozarth_1

Newcomer

So what do we do if we are under admin SSO

S

sachinzoom

Community Champion | Employee

Hi @Jbozarth_1 ,

If you are an SSO user, you will need to reset password at your organization's SSO end, that will allow you to login to Zoom ( if zoom is configured to integrate with your org's SSO )

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

S

Sw171109

Newcomer

Hi,

The same thing is happening to me. I click the "forgot password" and it sends a link that makes you sign in again. It does not bring you to a place to reset. The cycle repeats each time. Help??