Problems with licenses

Forum|Forum|3 years ago
April 7, 2023
2 replies
20 views

Hello! There is a problem with our licenses. We’ve got 7 paid licenses, but there is a note that we should buy any more because we exceed the limit of them. But that’s not true. Please, help to solve this problem.

Account Access

S_K

Community Champion | Employee

Hi @ILS-school_com

I'm happy to help you troubleshoot this issue! The best place to find help is Zoom Support. Below are some articles that might help.

Managing Users
Viewing the details of your paid subscription

If you still need assistance, I recommend that you submit a request to Zoom Billing for assistance. They may need to access your account to determine the issue.

Please click Accept as Solution if this led you to a resolution. This will help others who may have the same question.