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E
Newcomer
eldhose
Newcomer
October 7, 2021
Solved

Subscription data is not correct

  • October 7, 2021
  • 9 replies
  • 4 views

im seeing this error while reaching payment page
pls help

      Best answer by rn-zm

      Hi @Elizabeth2308 @Pinkeshsharma @GV4 @ravikumar21 @eldhose & everyone else! I see some tickets around this issue, as this needs to be resolved with our Zoom billing support and they do not monitor the community. You can create a ticket here, thanks! 🙂

      9 replies

      R
      Community Manager
      rn-zm
      Community Manager
      October 22, 2021

      Hey @eldhose, can you share the specific error message that you're receiving? 

      A
      Newcomer
      Apram
      Newcomer
      February 6, 2022

      Sir  plz  solve my problem my  zoomaccount shows subscription data is not correct but Rs 6726.00 amount has deducted from my payment account. 

        J
        Newcomer
        Jhoom
        Newcomer
        April 24, 2022

        How did this reason is solved. Cause i also have this same error now.

        F
        Newcomer
        fedfan
        Newcomer
        October 29, 2021

        I get the same error. pls see screenshot

        O
        Newcomer
        ojjasyog
        Newcomer
        November 8, 2021

        Me too. I'm getting this error too.

        O
        Newcomer
        ojjasyog
        Newcomer
        November 8, 2021

        I'm in India in case that helps troubleshoot the problem

        D
        Newcomer
        dgmededu
        Newcomer
        March 24, 2022

         

        I
        Newcomer
        inquiry
        Newcomer
        June 8, 2022

        Hi,

        Is that issue is resolved and how?

        S
        Newcomer
        samdigital
        Newcomer
        April 18, 2022

        I had a similar when trying to use Apple Pay...once I used normal credit card the issue didn't appear

        K
        Newcomer
        kiranh
        Newcomer
        June 19, 2022

        I am facing the same error subcription data is not correct.

        E
        Newcomer
        Elizabeth2308
        Newcomer
        April 11, 2023

        I have the same problem here. Can anyone help me with that issue? Is there any support?? I paid for April with no problem, but they charged me for March (but I worked during March with Pro plan, strange 🤔 🤔) , and now my plan is still Basic!

        E
        Newcomer
        Elizabeth2308
        Newcomer
        April 13, 2023

        @RN52_2 could you please advise me on this problem. I've paid for April, but there's a mistake while I'm trying to pay for March. And I'm still on Basic plan. Your support doesn't reply to me. 

        R
        Community Manager
        rn-zmAnswer
        Community Manager
        April 13, 2023

        Hi @Elizabeth2308 @Pinkeshsharma @GV4 @ravikumar21 @eldhose & everyone else! I see some tickets around this issue, as this needs to be resolved with our Zoom billing support and they do not monitor the community. You can create a ticket here, thanks! 🙂

        E
        Newcomer
        Elizabeth2308
        Newcomer
        April 13, 2023

        Dear @RN52_2 ! I have managed to pay for March and I've been charged 2 times for april and once for March, but I'm still on Basic Plan. May be you could help me with that 😩 I would really appreciate that!

        R
        Community Manager
        rn-zm
        Community Manager
        April 13, 2023

        Hi @Elizabeth2308 are you able to assign your license? Please go to https://zoom.us/billing to ensure that you have the plan on the account.

         

        You may see a prompt "You have paid features and licenses that are not assigned to users. Assign licenses to new or existing users or manage your license count.", which would be my next recommendation checking to see if you are able to assign the license. 

         

        Otherwise, Zoom billing support will need to resolve your issue within the ticket you created, which I flagged for an update! 

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