Community Resources

How can I get Zoom to autofill and remember my username when I sign in?  There must be a setting somewhere for that, but it's eluding me.  I have checked the keep me signed in box.

Quisiera saber cuánto tarda la activación del plan pro que compré en el día de hoy 

I used an empty email address *********** registered to buy a zoom number, after the purchase, I realized this problem, and then registered the email address, now the mailbox cannot receive the verification code, how to solve it?

Hello there,i want to connect to one of my zoom accounts on my new laptop.Zoom want me to put a secret code, but i don't receive it. I was able to reset my password, i receive mails confirmation but never this secret code.I don't find any mail in my quarantaine folder's ...thanks for your kind help

I have a licensed zoom account through the Pro account at my employer.    We originally were on google and that is the only "linked" account type on my profile.  We have since moved off of google by my Zoom is linked to it.  we had to reestablish my google account because I could not login to Zoom.     I have followed the instructions here https://support.zoom.us/hc/en-us/articles/202480323-Linking-your-Zoom-account-to-another-sign-in-method#h_01F5GPBMSKJ7MAV5TNCDRN5AZ7 to link my account to email.    I have tried multiple times on multiple computers and when I get to the confirmation code email step, I never receive the confirmation email.  I have received multiple other zoom emails (create my community account to post here, and tried to reset my password - got both).   Sit here and never get email: 

no se actualiza mi suscripcion a plan pro, solo me parece plan basic 

I have a Zoom Pro account. There was a glitch on my Zoom app a few months ago and I deleted it from my laptop. However, when I reuploaded it said I only had a basic account. I tried to add the account to users. This did not work and the only option I was shown was to upgrade my "basic" account even though I had already paid for the pro account.  I would like to cancel my Zoom subscription, however, it will also not let me do this because I don't have a subscription.  How can I cancel my account.

I attempted to start a meeting this morning, and was told I needed my IT person to update my account. I paid an annual subscription in March, so payment shouldn't be the issue. I tried to follow the chat instructions to update. However, I was told to click on my profile picture, and a pop up list would appear, one item of which is updating. That pop up list does not appear. 

Hi, I'm trying to recover another account that I have. This other account has two factor authentication enabled, but I lost access to my phone and the authentication app. Also, I don't have recovery codes. I'm trying to contact customer service to get help about this matter, but I haven't find any way to contact them. I had to create this new account to be able to ask this question. Can you help please?

J'ai payé une mise à jour ZOOM Pro et je ne parviens pas à accéder au service au-delà de 4O minutes (gratuit)

hi This is Sne .. i am not able to watch my zoom webinar library recordings due to Recaptcha n I am not a robot issue.. Does anyone have any solution fot this problem ???

We have a pro, paid account.  I receive (and pay!) the bills and the account is associated with my email, but for some reason that is NOT the email used to log into the account and make calls, and I don't know what that email is.  I have our account number and our bills.  But without the actual log-in email, I can't get support.  What should I do?

Per new security guidelines, you cannot change this setting. Please contact your account admin for more information. How can this get turned off?  I turned it off in SEttings but it's still asking me to admin people one by one

I have paid but license is not activated. It's showing only in the basic version.

We have problem with using the platform. We are education institution in Poland and currently we need 1 licence as we provide online lessons occassionally.However probably you change the condtion of using platform.on 10 of April we paid last monthly payment, but we could not use the platform -as we were not able to change licence for anybody from our employees. .So on 25 of April I paid for 1 year - and the situation was the same - I could not use it as when we tried to change licence - there was no possiblity.So I decided to cancel annual licence.Today I see that I can add one licence for employee and it is fine.However-I don't kwow which subscription is working - monthly or annual ?When I can expect return of money for annual subscription? - if monthly is working ?? 

So, i finally was able to get my Obi302 provisioned and online, but it shows as unassigned. We have 9 users, 8 of those with desk phones. All have a phone # and 1 phone is a common phone with no number in a common area. I can see the device in the device list and it shows online. How can I assign it to a phone # and start using it?help article says ATA should be assigned to a phone user or common area phone with a calling package and direct phone number, but HOW!??

How can I solve this... help is useless, it is impossible to make contact over phone an the last email I sent is unanswered for days.I have been paying for PRO for the past 6 months and I keep getting dropped after 40 min.I upgraded to PRO during a call by clicking at the banner link... but all I get from ZOOM are "bills"... no service ...This is absurd...

Zoom tiene actualmente promociones pára zoom anual?

Hi Zoomers!   I am thrilled to announce that the Zoom Community has reached a whopping 100,000 posts! 🎉🎉   100,000 posts from all of you brilliant minds out there who have shared your knowledge, helpful tips, and experiences using Zoom. From practical tips on how to seamlessly host a Zoom event to answering questions about Zoom Meetings, you've all been incredible contributors to our community.   We couldn't have done it without each and every one of you. So let's give a huge round of applause to our awesome community! 👏👏👏   Thank you all for making the Zoom Community the amazing community that it is 💙     Celebrate with us in the replies below 👇👇

When I First opened my zoom account I signed up with an email I didn't use zoom for a while and meanwhile I changed business emails and now I don't have access to the email I originally signed up with and now that I want to change my email address and password I can't because I can't sign in to my previous email address, what should I do ?

During COVID, I saw all my clients via Zoom and, as sessions lasted at least 1 hour, I subscribed to the Pro version.However, I have now returned to seeing clients face-to-face and only one professional colleague via Zoom, approximately once a month for 1.5 hours. In that I actually pay her for these sessions, having to pay the annual fee on top solely for my sessions with her seems excessive. Also, as she calls the meetings & sends me an invitation, can I get away with a Basic subscription as I am only joining the meeting she has called? 

Hello, The company purchased the Zoom OnePro Annual but the administrator has left the company. How can I transfer the admin rights over to me?Thank you

My subscription was automatically renewed at the end of 2022 with a charge on the credit card. I have not used Zoom so far and now had to realize that only the basics are stored in my Zoom account, i.e. a maximum of 40 minutes of chats. I do not understand, how can I change this?Mein Abo wurde Ende 2022 automatisch verlängert mit Abbuchung auf der Kreditkarte. Ich habe Zoom bislang nicht genutzt und musste jetzt feststellen, dass in meinem Zoom Account nur die Basics hinterlegt sind, also maximal 40 Minuten Chats. Das verstehe ich nicht, wie kann ich das ändern?

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Please we mistakenly canceled our yearly subscription. how do we reactivate it back