Community Resources

No text available

How can I pause my subscription? And app store just giving me option for cancel it!@Everyone 

I am writing to bring to your attention an urgent matter regarding my Zoom account and payment status. I have been charged for the Zoom services.Despite the payment being deducted from my account, the status of the payment is still shown as "processing," and my Zoom recording service has not been activated. I would like to inform you that I have also been downgraded to the basic level, as indicated in the invoices that have been cleared.Considering the importance and urgency of having the Zoom recording service active, I kindly request your immediate attention to resolve this issue as soon as possible. I rely heavily on this service for my professional activities, and the lack of access is causing significant inconvenience and disruption to my workflow.I would appreciate it if you could provide me with a prompt update regarding the status of my payment and the activation of my Zoom recording service. If there are any further steps I need to take or any additional information required,

No puedo aceptar la oferta. 

Hi, I'm trying to upgrade my plan from basic to pro. but I'm having trouble making the payment. It only is showing option to pay from credit card and i don't have one. It's not showing me any other options. I've tried with different browser as well. I can make payment from debit card but its not accepting. I can do it from internet banking or Paypal or Paytm, if I get option. Please help me find solution, thanks.

we have a zoom pro account and do not use it anymore.  i am trying to change to the free zoom account but cant seem to find a way to do that.

I've found documentation on the vanity url (e.g. vanity.zoom.us), but I'm interested in creating a custom subdomain (e.g. meet.mydomain.com).  I know this can be done easily with DNS records management by setting up either a CNAME record or an A record that points to an IPv4 address.  Has anyone been successful in implementing something like this as a subdomain forward? 

I have a pro account installed on my laptop, but my employer is requiring that I use a license owned by the company for certain purposes.  Can I install both licenses on my laptop and switch between them?

Buongiorno, devo cambiare indirizzo mail al mio account ma non potendo più avere a disposizione la mail con la quale mi sono registrata non posso confermare il cambio. Mi sapete dare una mano. Grazie

I upgraded my account to Pro, but my meetings always stop in 40 minutes. Why is this happening after I paid for it? Please help me lift the restriction. Thank you!

My account no is 3002134171. I have debit card, but with debit card I am not able to proceed for payment. Please provide me another method for payment. I had another bank account before, in it I can able to pay to zoom from my debit card only, so why this time I am not able to do payment?   Regards, Shital

Are you know another payment method without a credit card for payment zoom??

I am trying to change my payment info. It keeps coming up with Page Id in signature is invalid. (2). What doe this mean?

All of a sudden, every zoom meeting I schedule, I am forced to include a passcode - making it very difficult and confusing, especially for my older clients. I signed in on the web page and noticed my security settings are all locked? The passcode row is forcing me to include a passcode and I can't uncheck it, as the box is greyed out. I paid for Pro service a few months ago and this is how I am repaid? This is my freakin' account! Why can't I change these settings as I see fit? This is completely infuriating and I am looking into switching my whole department to Teams.

 Hello We cannot pay by credit card for your product (Zoom One Pro Annual) and want to switch to payment by invoice by bank transfer.  With an annual subscription. I asked your colleague Serpil Cetin a question, but I never got an answer. Who will help me with the issue of payment for your product?

После отмены подписки приходит на почту квитанция на оплату, выставлен счет после отмены подписки. Как убрать счет и долг?

Hi  I have been trying to cancel my account for months and they keep debiting and sending invoices! Help! Does anyone know what to do. Can't reach them by phone and get no response to my email! Have already stopped the direct debit! And now I am starting to get emails saying they failed to debit. Can anyone possibly help me?

HiI have past due date invoice by June 28. Do I have to pay them? How can I cancel them and change to monthly subscription.I'm no paying a year forward, I just need 3 more months, these zoom are toooooooo expensive just to avoid 30 minutes limit.

HelloI have assigned an available pro licence to a user but the new user does not receive the confirmation email, I have logged in to Zoom and resent the email, I do see a message confirming that it has been sent, but it's not delivered. I have checked spam and junk folders.Please advise.Thank you

Gostaria de saber se é possível limitar o acesso de usuários para visualização das gravações que estão salvas dentro do ZOOM. Se seria possível a pessoa acessar e fazer uma reunião sem ter acesso às gravações antigas dentro do programa.

Voting is now LIVE for the 2023 Khoros Kudos Awards 🏆   The Zoom Community is participating in the Best-In-Class: Community category for the Khoros Kudos Awards, and your vote can make all the difference! Please take a moment to support us by voting today. It only takes a couple of minutes 🙂         How to vote ✅:  You must register on the Khoros Community called Atlas. Once registered, navigate to the Khoros Kudos Awards Entries page. To cast your vote, please “Kudo” the Zoom Community entry in the Best-In-Class: Community category.     Voting is open from June 19th, 2023, at 6:00 am PT and closes on June 30th, 2023, at 5:00 pm PT.   P.S. Invite your friends and colleagues to vote for the Zoom Community!    The Zoom Community team appreciates your continuous support 💙

Hello, my question has not been resolved. I haven't been able to get a solution to my question for more than two weeks! And your request #17493657 is not working. I get an error. What's happening? Who will help me with the issue of payment for your product???!!!

My currency is changed but how to confirm it 

Hello friends, I have purchased an account with the amount I have adjusted, but why can't it be applied to the account to be applied, is there a solution?

Hi Folks, I cancelled by subscription for the paid service (pro) service in  Nov 22, but I am still getting billed for it. My account was show a 'Free' account, but I was still.getting billed. So last month I deleted by free account and hope that would solve the problem, but I am still getting billed.  Can anyone help me solve this ?  I firstly want to stop paying £14.39 a month and I also feel like the last 6 months should be refunded. If any Zoom emloyee reads this, my invoice no. is INV207180852 and the account was under another email address, not the one I am logged in to now to write this message. Many thanks,Paul