Billing & Account Management

Several people have said that it is impossible to upgrade from Basic to Pro as an individual because you are told to fill in details of a business account. When will this be addressed? otherwise, why have a Forum?!!!

I want to upgrade to Pro but the form asks for business / company name.  I'm just a private individual - do I leave this  blank?

Buenas tardes! Al comprar la garantia de un mes de zoom lo hice con mi cuenta personal, pero ahora quiero pasar el zoom pagado de mi cuenta a otra cuenta, ¿cómo hago para hacer esto sin tener que pagar nada adicional?

UPDATEIt might be useful to anyone who runs into the same issue: please, check with your bank. If the payments are being declined, it's highly plausible that it's a security measure, especially if you are outside the US. This is what happened to me. My bank automatically blocked the transaction as it deemed it suspicious. I had to call them and confirm that I wanted to send the payment and that I knew the company I was sending it to.The restrictions were then removed and the payment finally went through.   Hello,Is there anyone who can help me, please? I am a Pro Zoom user on a yearly subscription. I never have any issues with payments but this time, for reasons I cannot understand, my payments will not go through. My subscription expired yesterday and I have a due invoice that I have repeatedly tried paying but to no avail. I have su

Team i need to cancel auto charging of ZOOM subscription. Kindly guide how to proceed. 

(Quick update after posting this: I can see my Current Plans when logged in on iPad using Safari. My issue was on Windows 10 with Edge -- which has always worked before.) I need to update my Cloud Storage option for a month.  Went to my Account -> Account Management -> Billing menu, and the Current Plans section is blank: On the Pricing page after clicking the Buy Now button: ... it takes me to that blank page.  How can I upgrade my Cloud storage for 1 month? 

I have been writing to you since Oct 29th, to ask for the data to be modified on the invoice I am supposed to pay. I should have paid it the 1st, I have ticket no #18393641 , I cannot edit my billing data and I did not receive a solution from you. Only a notification that my invoice is 7 days past due. I need a correction on my invoice frist, please. I have explained why when I submitted my ticket. Thank you

IS IT POSSIBLE TO SUBSCRIBE ZOOM PRO AND ASK TO ZOOM TO INVOICE AT THE CLIENT? THANK YOU FOR A REPLY

    "Unauthorized charges on my card" I know it's probably a first right maybe not do this to people who could be future users you can not be this desperate for money to be using these tactics going on a 11 months I'll be suggesting to do mass lawsuit. How embarrassing of a thing to do someone in my situation. I'm most likely never going to use zoom so might as well blacklist me all together.Redicukousness I never purchased this product I would not need to as it's free with my college and I do t even use it than. I had a meeting this month with my lawyer on the 8th an

i have already submitted my issue but still my issue is not resolved and i am facing big loss because of this. i already paid my PRO subscription fee of 14.99$ and the amount was deducted from my bank account (see attachment) but still my plan is on basic and i am facing loss because of it. resolve my issue on urgent basis or else i'll file a complain against your company.

Am I the only one disappointed by Zoom's changes RE: the small business target market? I have been a Pro-Account subscriber for many years and just received my renewal notice.  On the surface it looks like the price is the same.  However, Pro Account plans ($149.90/yr)  NO LONGER have Live Chat support — that is now only provided for accounts spending a minimum of $600/yr.  Email support is insufficient when a technical issue is disrupting a current/pending session.  This essentially leaves small businesses unsupported technically.The astronomical jump from $149.90 to $600 - to have live chat support - is game changer (unless we agree to pay an extra $72/yr (ah-hem 50% increase) for assurance of tech support. As an independent consultant, I am questioning my renewal.  My spiritual center is also re-considering its account type.  When company's start decreasing their customer support; members sta

Somos assinantes do plano ZOOM ONE PRO, onde a cobrança é feita no cartão de credito da empresa.Pagamos mensalmente o valor de 149,90, porem esse mês o valor cobrado foi de 773,33.Gostaria de saber o motivo, pois preciso informar ao financeiro.Obrigada.

Hi, I'm having trouble finding out the answer to this.  I have a zoom one pro account with one admin and one Licensed user. My organization no longer needs the second user account so I went ahead and deactivated it. we are currently on a yearly billing cycle with 2 users set to renew in February 2024. When I go to the billing management tab and change the number of users on our account from 2 to 1 the only option is to "Place order" and checkout with one user selected. This would then charge use for an account with only one user immediately but we would be double paying as we still have access to our 2 user account until February.   It's not very clear but because I deactivated the user will our billing update to reflect this change in February. Or will I have to go in, in February and sign a new contact for only 1 user? Thanks for your help with this matter! 

Hi. I recently canceled my Pro Zoom account as I wanted to reactivate it with a company discount code. The last day of my previous Pro policy was yesterday. Today, I wanted to reactivate my Pro Policy plan, but am unable to as the status of my current plan says, 'Pending Cancelation'. Contact Sales. This is very frustrating as I need the Pro version for my work and am unable to reactivate it. I have already lost a day's work. Please assist. Thanks

Does anyone else find it very difficult to reach a representative about simple things like "Dropped Calls" and "cancellation of services", such as webinars/license obtaining? If so, what was your work-around? Have you found a customer service person to help you timely? How?

Hi, I moved to Kazakhstan and forgot to change my billing address. I paid with my Kazakhstan card but still was charged with taxes. Also I have a coupon of 30% discount in my account, and I thought it would be automatically applied to my subscription. However, today I was charged with 180$ instead of a 100$ (minus taxes and a discount). I didn't expect it, is it possible to change it?

Am a licensed user and when trying to contact phone support (having wasted an hour trying to find the answer I needed on ZOOM and on the web) was told my account does not come with phone support -- but the profile says it does. What do I need to do to get help with a problem that is not covered in any of the help topics available?

As an Admin, is there a way to prevent users from signing into the Zoom desktop app across multiple computers? Our Zoom used to have it to where if I'm signing into my Zoom account on a conference computer then sign in with my main computer it would automatically sign my profile out of the conference. This is ideal as we like to keep office administrator chats private and this is a big help in that. Ever since we signed our profiles onto Zoom One for Business we can now sign into multiple devices simultaneously. Can that be turned off?

Hola. EL 02 de Noviembre del 2023 pagué el plan Pro de 149.90$ y no puedo actualizar. He seguido los pasos recomendados en cuanto a la administración de usuarios y la edición de plan sin tener éxito alguno. Necesito que mi plan sea actualizado a la brevedad.

Hello i m a Privatperson and i want to upgrade to Zoom Pro. They want a  ID for Tax. I don't have it because i have a small Business, its only me and to this budget we don't pay Tax in Germany and need a Id. How can i solve this problem ?  

Please note that for significant terms need to be made prominent. Doing it in the fine print (or not doing it at all) is not aligned to this legal requirement.

can a Chinese buy a zoom account (like pro) and use it inside China?  i have heard that zoom will deactivate the zoom account if a Chinese is using it for meetings even if paid for it, can somebody help? if can, pls tell me how to do it

We have Zoom OnePro account with 2 users licenses. Now, we needed more users to host meetings. So, we increased the user licenses by 2 more and placed the order. We waited for almost an hour to see the quantity increased so that we can assign them to users. However, it is still not updated.  How long does it really take for the new user licenses to be made available to us? Thank you in advance.

Hello  we have paid for the pro version but our account is still basic when we paid for the annual plan. How can we sort this out please? Thanks  Laura

How do I go about updating the residential address with Zoom Video Communications, because they are sending mail to an old location that I no longer live at.