Billing & Account Management

I have a message to reactivate at the top of my zoom screen and a credit on my account. But I paid until December 2024.?

Por favor ayuda. compre por un año el zoom, incluye un bono para reuniones con mas de 500 personas, pero no esta activo. el bono caduca el octubre y me urge activarlo tengo programadas actividades con esta capacidad de usuarios. Agradezco su ayuda

My subscription is due to renew on 31 January. When I click on Manage Plan - Cancel Plan it displays the following message "You are unable to modify your plan until your pending coupon goes into effect on January 31, 2023. You may cancel your pending coupon and retry to take immediate effect". When I then go into Coupons - Manage, it says 'no date' under coupon details. I have tried talking to a chat bot but we just go round in circles, with the beginning advice about how to cancel and then moving on to the coupon that I don't have. I do not wish to continue my subscription and I am concerned that while on 31 Jan my pending coupon (wherever/whatever that is) may go into effect and I'll then be able to cancel, as payment is also due that day it will be too late. Can anyone offer advice? Thanks so much, Claire 

I just signed up for the Pro version, but to do so I was forced to agree to auto-renew in a year. I never have liked auto-renew for anything and find it irritating at best and obnoxious at worst. If I find value in renewing, I'll renew, but I don't want to be required to "watch the clock" to be sure to bail out if I decide not to renew. How do I disable auto-renew? I found directions in this forum from 2022, but they did not work. It certainly is not in Zoom's interest to parade the process for disabling auto-renew, but there has to be a way to do it nevertheless. Please let me know.

Hi, I downgraded my subscription to a free account last month, because I no longer need it. I understood that any cloud recordings would be deleted - which is fine. But they haven’t been deleted and now Im getting daily spam about my account having used 80% of its storage. I've tried to delete them but I can’t because I’ve downgraded. I’ve tried to contact support but there isn’t any. The irony is that I wasn’t sure that I wanted to close my paid subscription and now I’m really glad I did, because customer service is fundamental, no matter who the customer is. I’ll wait a week and then terminate my account if there’s no support here. Thankscam

the info i found for connecting accounts says to sign into one account, go to profile, hit add account then sign into your other account, and look under profile again. where it used to say add accounts, it should say switch accounts, but this is not workingn for me at all, i just keep going in circles. any advices?

Hello, I have 3 different professional accounts from  2 different organizations and I get very frustrated as my Zoom client won't save my credentials (emails and passwords). I use strong passwords that are too difficult and long to type. That's really frustrating and I am loosing time. Why Zoom isn't proposing the different emails accounts and pw as other apps do ? What can we do about that ?   Many thanks

1. I have tried every troubleshooting option that Zoom has identified in various places.  I say this because I don't need to be directed to support pages like this one. https://support.zoom.us/hc/en-us/articles/201362563-Changing-the-email-associated-with-your-account..  I have tried literally everything. 2. When I try to log into my Zoom account, a security message pops up and it sends a link to my email address. 3. I no longer have access to the email associated with my Zoom account. As a result, I cannot access the email that Zoom is sending. 4. I want to either cancel my subscription or change the email associated with my account to another one. The bottom line is for me to contact support, I have to log into my account.  I am

Hi,I have a Zoom One Pro plan and saw the add-on for scheduler when it was launched, so decided to try it for a month. I subscribed for a month, (it says "subscription period monthly") but it didn't have the features I thought it did, so hit "cancel plan" It won't let me cancel the scheduler add-on and says: "You are unable to cancel, downgrade or decrease your monthly add-on subscription until the end of your annual subscription's billing cycle. Contact Us if you have any questions." I tried contacting zoom, with zero response and also saw that this topic has been posted before with no responses from zoom. Unless I cancel my credit card, within two days it will automatically hit my credit card Having a monthly suscription plan for add-on

I have a free account with my primary email address, yet I have found recurring charges of $17.05/month. I have two other email addresses that are not recognized by Zoom, and I cannot get a live person to help me resolve this since my free account does not offer live support. Any thoughts?

Zoom must get Microsoft to offer it through the Microsoft store.  As a security feature, Microsoft will not allow Zoom or any other ap to be installed in "Windows 11 S Mode" unless offered through the Microsoft store.  As I do not wish to disable S Mode, I will stop using Zoom until this is resolved.

I can't sign in into the account I used for months! That's frustrating cause I have so much data there, I got all set up. I actually had four meetings lauched today and I couldn't join any. So I can't figure out what the problem is, I simply can't get that code anywhere. There's nothing on my emails nor phones, apps anythings. I downloaded Authentication apps but they can't help the problem, as well as the zoom support bot. I didn't get any relevant info to my problem, and seems like I won't get any help soon And by the way, they don't give me a chance to publish it then. Anyway, it won't help

Hi. I set up my Zoom account a few years ago with my personal email address. Then I started using Zoom in a different way and I changed the email address on the account. The email now showing on my account is the correct one - but they still send emails (eg your credit card needs updating) to my old email address and if I set up a meeting they still use the old email address to create the invitation emails. I have tried to contact support but nobody ever got back to me. Can anyone please advise? Thanks.

Hi everyone! I don't know if somebody encounter the same problem, that is I can't log in zoom by Facebook suddenly. ¿Does anyone know how to solve the problem?Thanks very much beforehand. The pop up window said: Actualmente, esta aplicación no está disponible y el desarrollador está al corriente del problema. Podrás iniciar sesión cuando esta se reactive.  I am not sure if I press some button wrong, but today I just can't log in zoom by Facebook, and I have tried all means to log in, and the zoom service always asks me to go to the front page, which is exactly where I used to log in, and can't. I also aked chat service to ask ai, but they only said that I need to go to the front page.  Can someone help me? Thanks for reading the message. I appreciate every help.  Isabella Wang.   

Hi, thanks for providing nice serivce.I wanna log in with my face book ID  But the zoom shows the the facebook deactivated with zoom.how can I solve this problem. I really wanna solve this. thanks

I have tried multiple time to cancel my subscription and it want go through 

On my account a user has a pending license we would like to make it active. How do we do that?

Dear Zoom Support Team,I am writing to bring to your attention an error that occurred during the process of upgrading my company's Zoom account. Regrettably, I mistakenly entered the wrong email address.Due to this oversight, I inadvertently scheduled a meeting using the incorrect account. Unfortunately, I am now unable to access this account as it requires a verification code.I am reaching out to seek your assistance in rectifying this issue promptly, as my job responsibilities are at stake. I kindly request your help in resolving this matter and ensuring that I can regain access to the account with the correct email address.Your prompt attention and support in resolving this issue would be greatly appreciated.Thank you for your assistance.

I have a support request BIL0719969 regarding a billing issue and I seem unable to get action on this.How can I get Zoom Support to give this attention?I am hoping Zoom Support is unlike Microsoft Support where very little is provided except by the Community.Regards Peter Ellenby

I purchased 3 licensed Webinar 1000, but now I no longer need that much, I want to keep 1 licensed Webinar account only. However, on March 22, Zoom issued the invoice for 3 licensed Webinar 1000 (I forgot to cancel before March 22) I cannot pay that much. So I refused to pay the invoice, is there any suggestion for my case?

Hi! I created a new zoom account in error while trying to upgrade, only to realize there was a typo in the email address. As such, i am unable to log into this newly created account, and it is connected to my credit card now and a subscription is being charged, which i need to be cancelled. Can someone from the Zoom team help please? 

Greetings!We are a school and recently many of our students have received a message that says Access Blocked: Your instructions admin needs to review ZoomOur Admin did their best to review but unfortunately, the problem is still not solved.Sent several tickets and now it is 96 hours and yet to hear from Zoom.Wow, during payment time Zoom followed very fast but now we are a customer for three years, and yet we get this WORST SUPPORT

Is it possible to have the payment processed emails sent directly to our accounting department and not to me, the user on the Zoom account? Please say yes! How to do this?

Hello. Every time I open up my zoom client on my windows PC, I see a message which says my credit card info has expired" So I go to the website and re-enter my credit card into and hit submit. It accepts it just fine and the mesage goes away. A day or two later, the message re-appears. I've checked and double-checked the credit card information and it is all correct. I've tried reaching out to customer support but apparently my account doesn't allow me to do that, which is incredibly annoying.  I'm happy to give Zoom money if they will only let me.  Can someone help me determine if I'm doing something wrong on my end?  -Dave

Hi, I am reaching out to clarify a functionality aspect of Zoom accounts. Currently, our team operates three separate Zoom accounts, all subscribed to the Pro plan. This decision was initially made under the assumption that it was not possible to host multiple meetings simultaneously from a single account.However, I have recently come across information suggesting that it is indeed feasible to conduct different meetings at the same time using just one account. I would greatly appreciate it if you could confirm the accuracy of this information. Specifically, I am interested in knowing whether a single Pro account can be used to host multiple concurrent meetings.Thank you for your time and assistance in this matter.