Billing & Account Management

Dear all,I really need HELP....I cannot connect to my account,  as I do NOT receive mail in my 'connection mail'. Not even in spam.Impossible de talk to a real human being from Zoom support.I try to change my email connection in my profil but Zoom System tell me ' Confirm with the code you received in your mail'.But I don't receive anything.Can you help?Thanks

Cuando ingreso a la aplicación de escritorio de zoom me aparece un adeudo de $398 MXN, sin embargo, cuando entro a mi cuenta a revisar, no me aparece ningún adeudo y todo está al corriente con mis planes y suscripciones. ¿Qué puedo hacer con esto? 

Zoom me ha bajado de plan premium a básico por no pagar a tiempo. Cómo puedo hacer para recuperar todos las grabaciones de mis reuniones guardadas?, Es posible que pueda recuperarlas pagando la factura vencida y volviendo a suscribirme? 

I've purchased a Pro plan but just wanted to double-check; does this buy 30 hours of Zoom meeting time over the course of a week/month/year or is it meant to be 60 sessions of 30 minutes over the year, or something else?  

Hi, seeking help.  Had subscribed (renewed) the Pro License via Google Store but account still showing basic. Any advice please

I inherited a zoom admin account at a new job. I am not a zoom expert... The account type is shown as PRO. It has 5 paid licenses for 5 users in our company all who have the same domain name.  I invited the other employees of the company to the zoom account, everyone has the same email domain name. Some employees had setup paid Zoom accounts with their domain email in the past (not part of the 5 mentioned above). When they accepted the invite those paid accounts show in the organization as basic. If I remove those new accounts that are licensed and they login into them the account shows as licensed. It was my understanding that under these circumstances, those paid accounts invited in would retain the license that they have paid for. What am I missing?

Hello. I have Zoom one pro plan. Can I add a second email adress to this plan? So that we can log in with two differe

Hi Community. I need to change my login from a gmail login to a standard username/password setting. How can I go about doing that.Thanks Jrh1

Hello!We have account with current Business plan and it is locked to Reseller Partner for Billing and plan changes.Our company should make procurement of Zoom service in accordance with the legislation on procurement. And the winner of the tender are not current Reseller Partner.How can we unlock our account from current Reseller Partner ? Zoom support didn't respond to chat and emails. 😞

Hey Zoom community - wanted to pick your brain on a VERY unusual issue and I'm hoping some of you can help, as the billing support team has not gotten us the support or assurance we need here. Sharing a timeline of events for context and I would love it if someone could provide us meaningful advice:Opened a zoom account in december, assigned a credit card and purchased Zoom phone licensingImmediately after purchasing the licensing, we prepared our numbers to port via the system (which we scheduled a few weeks out)Days later, after the number port was confirmed, our newly created account was unexpectedly suspended, citing a violation of terms or acceptable use. We panicked and canceled the number port immediately, out of fear of losing our numbers to a winning carrier (Zoom) that canceled our account. If we lost our numbers, our business would be hosed.Fast forward a week or two, and Zoom billing team sends us an email saying our account was can

I'm an account owner. If I change settings at the account level, do those changes apply only to users who join the account after the changes have been made, or will Zoom make those changes in existing users' accounts?

Hi, I am locked out of the email account which I registered with Zoom.I have created a new email account to use for Zoom. I need to make that email change here but my password is invalid. I can't request a password reset because the rest email will go to my locked email account.

2 days ago, I bought a Zoom one pro plan. After the checkout page, it shows me a message that my transaction is pending. I received an email as below screenshot.  This never happen to me before but this time, and it's already 2 days now and no reply from Zoom team yet. We plan to use Zoom during this weekend as we have an online event. Please help me process the transaction.Thanks in advance.

I have been searching through ZOOM and cannot locate where or how to pause my account. I have done it before for 3 months . How do I pause it.

Buenas tardes, el pasado lunes contraté el servicio de pago de zoom y aún no activan mi cuenta. Lo encuentro muy irresnsable que ni siquiera me den una razón por esto o que sencillamente me devuelvan el dinero que gasté.

How do I create a zoom QR code for people to register for a zoom meeting instead of me sending it to there email? How do I setup that the class will have to raise there hand for me to turn on there camera and mic? How can I see the emails for the people who register for the zoom meeting?

 Bonjour, j’ai tenté à de nombreuses reprises de mettre à jour mon moyen de paiement. Au moment de la validation, j’ai systématiquement le même message d’erreur « champ obligatoire non complété : Etat/province ». Alors que je n’ai rien changé à mes infos d’identité et que mon profil est correctement rempli.Comment résoudre ce problème pour enfin pouvoir mettre à jour mon moyen de paiement avant annulation de mon adhésion ?Merci pour votre aide.

Hi,  I'm not sure if this the correct location but hopefully somebody can help.  Our staff are looking to use the Basic (Free) plan.    Looking at the licence terms of service, there is mention in section 3.1 that it is for internal use only (as highlighted below)... 3.1 Access and Use; Software License. Subject to the terms and conditions of this Agreement, you may access and use, during the Initial Subscription Term or then-current Renewal Term, the Services as set forth on each applicable Order Form. If access to or use of any portion of the Services requires or allows for you to download, use, or install Zoom software (“Software”), Zoom grants you a limited, revocable, non-exclusive, non-transferable, non-assignable, non-sublicensable, and royalty-free license to use the Software in o

Hi there Is there a reason i am being prompted to re-activate my plan, when it is only due to expire in December 2024 ? Thanks  

Just got w11 and despite Zoom trying to install various versions the only thing that opens is a mini truncated window witha close button. Window won't resize, maximize or do anything besides closing.   please help!!!!

Dear Sir I registered just for one-month oct-nov to have the full option of Zoom and since then my credit card has been debited. I am using the service of zoom after the meeting I did in November. I am requesting to be refunded. Best regards

I was reported and zoom decided yo van meCould someone clarify how did they check that the reported complaint was true? I have never been participating to a recorded session and i can't remember any written chat that could be considered as problematic.

I am using zoom pro(zoom one-zoom cloud and zoom whiteboard) with monthly subscription. When I have tried to cancel my subscription (zoom one) I got the message "You should firstly cancel all additional subscriptions." Then I go to cancelling zoom cloud and zoom whiteboard, when o tried to cancel my subscription ı got the message "You are unable to cancel, downgrade or decrease your monthly add-on subscription until the end of your annual subscription's billing cycle. Contact Us if you have any questions." But my subscription is monthly and it is written in the billing page also. I have also send a mail to zoom contact center with issue number (#16968919) at 04.07.2023, I got one mail from the team but the solution is not

I want to change my email address because I am unable to access my old email address I am unable to confirm the change...please advise me how to change my email address and

Hello all,I early have an zoom account wit an email.I can't login to this account, because  the code to access is on this mail, that have been  broken. I couldn't access to this email, so that I could not recover it. But this zoom is paid (every year) from my card. I want to change this registered email to the new email without accessing the current one. I already tried to contact Zoom support, and received the guidance to create a support ticket. But I am not a Primer so could not create this ticket. Do you know any other way to solve this problem?Thank you so much.