Billing & Account Management

Payment got deducted but account not upgraded  

Hi all, I am wanting to port my number to a new provider, however my invoices don't display the phone number on them for the new provider to see that it is indeed my number. Does anyone know how to get a document that shows your zoom phone number and an invoice? Specifically  I need:   <<If you are able to contact the losing provider and ask them to provide an email stating that the number is active on the account with the account number and that it is ready to be ported out.   That would aid us in being able to safely port the number without a potential rejection.>>

I cancelled my subscription on 06/21, subscription will end on 07/20. Then I logged in today again and it shows that my subscription was reactivated without my consent. I had to cancel again. I didn't even receive email about activation between these two cancellation confirmation emails. Had I not logged in today to make sure subscription was cancelled, I would've been charged again. Come on Zoom.      

I want to unsuscribe 3 zoom premium acccounts that belonged to 3 ex employees from the company i work to and that were paid to run annually. Unfortunatly, the mails of these ex employees, that were related to de zoom accounts, don't exist anymore, so i can't access to the zoom accounts. Does anybody knows how can i unsuscribe these accounts? or where can i write to solve these... I'm from Chile but the way, so there isn't a support phone for my country 

I have a paid subscription and my account is showing basic. I’ve logged out and logged back in, I had a the receipt showing I have a paid membership. I paid so I could access the functionality…so why is my account not reflecting my paid status? 

Hello! Our company has troubles with payments.  We've used Russian credit card to pay, but according to the situation with payments from Russia, we think it is impossible now. So we haven't pay for two months already and are looking to any solution! If someone has any information please contact us. Thanks in advance!

I have a pro account but can only access a basic 40 minute limit service.  Why?

Dear all Zoom users, I am a very bad experience on using Zoom. Zoom will not easy to let you leave.  I would like to cancel the Zoom meetings Pro account. And I subscripted a Conference Room Connector in the same time. I need to cancel the "Conference Room Connector". before I can cancel the Pro Account subscription. The problem is Zoom is not allow you to cancel the "Conference Room Connector", so as to cancel the Pro Account subscription is impossible. I have worked with this issue for a years, and my account still stick with "Conference Room Connector" and forcing me to pay what I don't need.  

I have an annually billed Pro plan which has just failed to renew on my Debit card. I called my bank and they said that the transaction is continually rejected by _Zoom_ and they can't help! (Except to try again, which I've done repeatedly with the same result). None of my details have changed, there are funds available for the payment, I've just had a mail from Zoom to say "Declined: 3rd attempt" so I desperately need help before the service is shut off.   Thanks. Ian  

ZOOM automatically renewed the past subscription and I had to pay the annual bill (which covers until March 2023) although I requested the cut. This cut would not take effect until March 2023.But here, I had to pay the invoice (attached), late. The problem, ZOOM cut the subscription and put me in basic level.No reactivation despite payment (still in basic for 2 months and we've been rowing for our lessons since.How to solve this?

I had scheduled a meeting then saw the 40 minute time limit was in effect since 5/22 even though the notification said it would be effective 7/15/22 (?).  So I purchased the upgrade for the meeting today, will the upgrade apply immediately to an already scheduled meeting?

Is there any way I can talk to support on the phone regarding our users set up!? Since we pay for Pro, there seems to be no option/help!

I have purchased a zoom pro license through the app on my android smart phone. I have used google play payment method. Payment status successful. But my zoom account license is still "Basic", don't have a license yet. Please help with the solution soon.Zoom Account :***********

 i have a zoom pro license under an account which is due to be renewed in Jan 2023  , i want to purchase an additional one under same account and when i  increase the Qty of licenses to 2 , it asks for full payment of two licenses  i mean should it charge proportionate for one license and one for full year additional license 

We've made a payment for a Standard Pro Annual Acount, valid until March 29, 2023. The account is still valid as a basic subscription. It's causing a lot of inconvenients and we would like you to solve this situation as quickly as possible.Best Regards,

Please I have weird payments in my billing report. I have been sent and email asking me to update my billing payment but as I'm not using zoom anymore I didn't realized. I have a payed bill of the amount of 169,28 € on January but them I have another of -140,99 €. When I read the emails asking me for payment, I logged in into zoom and payed more or less 20 euros for a month. I've been charged of it my bank account but I can't find it on bills and I'm still basic plan. I really need to talk with someone who works in payments but it seems impossible to contact a zoom employee.

I can not remember my password. I can't reset my password because I don't have access to the email anymore. I am trying go into my account and change the email. I can still access zoom because my computer remembers the password. Can someone help?

Does anyone know if there is an easy way to search our account for users who have not activated their licenses?  I have some people who end up in the Pending list and I'm able to contact them directly, but others end up in the main account with a notice that they are waiting activation.  I'm not sure how Zoom determines which group a person falls into, but I would like to clear out the waiting activation people because they are taking up licenses from legitimate users.

Help!  I am the sole admin on my zoom account.  I have been using zoom for the past 2 years without trouble.  Suddenly (as of today - June 2, 2022), I receive email notification of registrations to my meetings.  As always when I go into the registrations, I approve them and the "You approved (however many) registrants" comes up.  The participants are not receiving their approvals with the link to join information.  When I  go into the approvals from my admin page and try to back end (copy and paste the approval and send directly from my email), I get a message that says:  "Not found panelist or attendee" and the message area is blank.  this is not happening consistently - some registrants are receiving but most are not - and there appears to be no rhyme or reason for this.  Is there something I can do?

I have had two problems with Zoom this week.   Yesterday joined a meeting but was unable to get my camera image to open.Today I tried to log in to Zoom .  Was asked to click for upgrade --- I did ----but no result.  No response.  

Hi I'd like to upgrade from Zoom Pro to a plan that includes enabling up to 500 people participate in a call and also that has more online storage (100GB would be plenty). Is it possible to only upgrade these elements of our plan, and if so, how much would it cost if we added it onto our annual bill?

I have recently had to upgrade a number of zoom accounts for an event that was held. I paid for zoom pro using my credit card. I have now cancelled the subscriptions and they in fact show as cancelled yet when I try to terminate accounts it still says that  Your account is a paid account. If you want to delete your account, please go to Billing or contact sales to cancel your subscription.   Any ideas?   Thank you

I paid 14.99$ for june but I still have a basic plan

Hello! I have about to 20 accounts linked to my company, and these accounts are used on diferents hosts (teatcher or guest's) everyday. We used to just pass the login and password to the "host of the day", and thats ok, it used to works. But now the request of a code that was send to the email, give us a big delay to the classes because the host cant login (they dont have acessos to the email). There is a way tahat we can disable this? Is already been dissabled on the config of the accounts, but keeps requesting.   Best regards!

I canceled by mistake 2 plans, in the second that I noteced what a did, I reactivated the plan, in the same hour, I will be charger twice?