Search for users who have not activated their licenses | Community
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Explorer
sweile
Explorer
July 1, 2022
Question

Search for users who have not activated their licenses

  • July 1, 2022
  • 1 reply
  • 2 views

Does anyone know if there is an easy way to search our account for users who have not activated their licenses?  I have some people who end up in the Pending list and I'm able to contact them directly, but others end up in the main account with a notice that they are waiting activation.  I'm not sure how Zoom determines which group a person falls into, but I would like to clear out the waiting activation people because they are taking up licenses from legitimate users.

    1 reply

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    July 3, 2022

    Users in your organization are assigned licenses by the Admin, which take effect immediately. If you have invited users from outside your organization edit have not yet accepted and are shown as Pending on your invitation screen … then they are NOT yet on your organization and are not “taking up” a license. 

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