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kelliejackson
Newcomer
July 2, 2022
Question

Password Help

  • July 2, 2022
  • 1 reply
  • 1 view

I can not remember my password. I can't reset my password because I don't have access to the email anymore. I am trying go into my account and change the email. I can still access zoom because my computer remembers the password. Can someone help?

1 reply

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
July 3, 2022

Us volunteers in the Zoom Community don’t have access to account information or ability to make changes to accounts. Please submit a Support Ticket to Zoom staff at:
https://support.zoom.us/hc/en-us/requests/new

Tell them you lost access to the original email address, and provide both email addresses in the ticket. 

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