Billing & Account Management

i want ot join zoom

Hi, Early on, I had an account with my company1 with email1 through SSO1. Then my company resigned their plan, turning email1 into a free account, and I got a new account with company2, email2 through SSO2. Then another company3 signed me up again with email1 (no typo) through SSO3. Guess what, the whole thing confused the system... Now whenever I try to sign in with email1, I get a screen telling me: "Update Account Information The domain associated with your email address has been claimed by Admin. To retain access to your Zoom account, please select an action below. Learn More"   with option to consolidate into account (can't figure out which account it's talking about), or update email (sure!) I tried every possible path th

I have Purchased Zoom Pro, But still in Basic. Resolve Soon

I have tried to upgrade my account from a free to a paid one. In the process of paying, I was requested to fill in my details including my TIN number. I typed my correct TIN number and I cannot seem to pass that point because it says it is invalid which I find baffling. Please help, how do I overcome this setback?

We are unable to update your billing country since it is ineligible for this currency   Can someone help

To whom I can contact I received charged to my credit card that I didnt subcribed , please help me.

I want to know if any basic user who is part of the pro account (basic user added under user management of pro account) creates a meeting, then this meeting will have basic rights or Pro rights? (for example 40 minutes session etc)

Message was received that payment was declined .what is issue  

Yes I am trying to disable the authentication setting on this account. My church member's are having a hard time signing on to Zoom because they don't want to set up a zoom account.  

Realice una compra mensual de ZOOM Pro pero no se como pagar y se me duplico el pago necesito pagar para poder trabajar en mi zoom ¿Cómo le hago ya que cuando quiero pagar me aparece unas cantidades muy altas?  

Hi Everyone i hope someone can help me!   Yesterday all was well with my Zoom account I taught 3 Yoga classes, the meetings were there and the recordings! Today all my recordings and meetings have disappeared, I have checked my profile/account which tells me I only have a basic account but I paid £103 in Sept to continue with my PRO as a special offer to get the annual payment cheaper....I have the receipt and transaction number. I can`t get any response from support other than sending me to Frequently Asked Questions.... i can`t have a live call as they say my account doesnt include assistance calls! How do i sort this out? Help Please...Anyone?

My account was hacked and zoom took £575 out of my account over 3 weeks ago. They are being really unhelpful on phone and email about returning the money and I seem to be no closer to any kind of resolution. (Posting via a friends account as I can’t even access mine after it was hacked) has anyone experienced similar? 

I received this email stating that an individual is requesting to the be the owner of my Zoom account and that I must click a link to approve or deny the request a certain number of hours.  Is this coming from Zoom or is this phishing?

Hi all, please help me to fix problem sign in with code: 1132. i can not log in my account.  

Hey, I've updated my Zoom account (I`ve paid already), but my profile remains on basic.  Editing on my user account isn`t possible either.  Does someone have a solution, please?   Thanks!

Hi! Despite upgrading and buying a Webinar plan, I can't seem to access this feature or assign myself a License in order to access it. i'm the only person the account and paid for the upgrade, so i'm not sure why I can't access it. 

Hello everyone! The email I used to purchase an annual Zoom account will be discontinued in a few weeks and I need to change it here but I could only find in my profile the option to change my login email, which is something different. Can anybody help?

Hey there, why I cannot upgrade my account to pro using my mastercard? I do not have any issues with my card, I checked with my bank. Can you suggest any solutions?

Hi,   I have a query... My annual subscription has ended on October 23 2021, however, it is still show me a licensed account today, October 31 2021. I am little not sure, is the account still licensed or not.   Regards, Hitarth Mahindroo  

Good day Have been trying to pay the account, but without any success

My annual subscription elapsed last week on Oct 6th. I now want to start monthly pro. When I click on the monthly option to buy now it takes me to my annual plan with status cancelled. There is no edit button to the right of the plan as online searches described. Please help.

Добрый день. Подскажите, как вернуть деньги, случайно оплатила аккаунт на весь год. 

Been using the Zoom meeting, USD14.99 package. Just terminated the meeting package to subscribe the Zoom Webinar USD79.00 tomorrow.  Just realize, will need to use the meeting function.  Does Zoom webinar USD79 supports on the meeting function?. Thank you 

I purchased a Zoom license using my personal email address. I have another email address that I'd like to add but when I do, it tells me that it can only be given the 'basic' status.  I thought I had purchased 5 licenses?  

How to remove a Visa account that joining with my zoom account? I want to remove this Visa account without replace with other payable account and remove all billing information.