Webinars

Hi guys,  thanks for all of the help so far... just a few more questions before my event in a couple of weeks. I've changed the workshop sessions which require breakout rooms from webinars to meetings.  Is there a way to add a waiting room for the meetings?  What's stopping people from arriving in the room before the speaker is ready?  I understand that with webinars you have backstage so you can get everyone ready before clicking start webinar, but I can't see that there's the same functionality with a meeting.  Can you make an announcement to the lobby in an easier way than broadcasting from a session?   Re breakout rooms, do I "the host" or an alternate host put people into rooms or does the speaker need to do it? If you have multiple polls in one session, should you be able to just display one, and then the next one will automatically appear?  I'

Hello,  I did 2 webinars this week, and each time, all the participants were having exactly the same name and email adress .. How is it possible ? 

Suddenly, there are black boxes over the participant names in a webinar I'm watching. I do not have the 'hide names' box checked and can't figure out how to get rid of the black boxes... it's super distracting.

We're having an issue where webinar presenters are showing up as small squares when the webinar is viewed on a phone. I've verified this on both an iPhone13 and iPhone SE. What happens is a single presenter takes up the whole screen as expected. As soon as a second presenter joins both of the presenter screens go from 16:9 to 1:1 and there is empty space on about 1/3 of screen. If one of the presenters leaves, the single presenter who is remaining is still in a square and now about 2/3 of the screen is black. Everything looks fine in the desktop environment and on a tablet. Almost all of my users are joining from a phone though so this is a big problem. The picture attached shows what I mean.  

How do I brand a registration page for On demand webinars (accessing the recording of the webinar). I can't see any branding options, which isn't great...?

I have scheduled a webinar and I am unable to edit it or view registrations? HAs anyone had this issue please & how can I resolve?

Hi,  I will open the webinar for the workshop.    For the report, we need the IP adress to get a score.   Please let me know how can I get the address.    Thank you 

What will attendee reports show me about attendees of a webinar if I DON'T require registration?

Hi there,  We have the person account enabled in Salesforce. I'd like to add the "Add to Webinar" button for the Account List View layout since we don't use Contacts. Any recommendations?

Hello! We have a happy problem — we have an event with 30 webinars starting tomorrow through the weekend. We have a license for 1000 participants but we're close to selling more tickets than that. Usually not everyone comes at once (we offer recordings). But I need to know if I change to a 3000 person webinar license, do all the current links break? Thank you!

Hello, I'm trying to set a webinar with a start time of 11:15am and it keep auto correcting to 11am - is it possible to set a webinar to 11:15am please or is it only 11am, 11:30am etc?Thank you!

We are facing an issue where Zoom Webinar licenses are “falling off” users when set in Zoom. Essentially Okta is matching the user to “licensed” and then removing additional licenses not set in Okta.Is there a way we can have Okta set the license, but allow Zoom Webinar license to be managed individually in Zoom?We’d really like to avoid using Okta to assign the Zoom for Webinar license as we sometimes have to add 25,000 member Webinar licenses on the fly for a single event.Thank you so much for any input.

We need to inform our registrants that we have rescheduled five webinars this week due to the Queen's death.In the individual webinar pages, the Email Settings only offers the following email templates:Invitation Email to Panelists EditConfirmation Email to Registrants Send upon registrationNo reminder email to Attendees and PanelistsNo follow-up email to AttendeesNo follow-up email to AbsenteesHow do ensure we have the 'Webinar Updated Notification Email' available to customise for each webinar? Thanks in advance!

Is it possible for panelists to unsee the attendees count number? i would like to hide my attendees count number for privacy purpose for my webinar

I am about to suffer copyright violation in a scheduled webinar, in which my co-author intends to present the thesis we thought together simply ALONE.  I have already notified her, telling that she cannot present OUR work alone in this webinar, but she ignored my alert and did not take any measure in order to effectively include my person in the presentation of our work.  To make it short, I already have the Zoom Meeting number, and I need information on how to prevent this presentation to happen without me. Since it is urgent, I ask if can Zoom act and prevent this violation immeadetly? Or should I go to the Courts as soon as possible?    Thank you very much, guys!  Flavia Campos Sardinha.

Hello everyone,in my last event there was a lot of problems during the session, we already bought the event plan to make sure that everything works smoothly.First Problem, when the host spotlight his account on screen, all the attendees and panelists should see the account that is spotlighted, but unfortunately the attendees were seeing the screen duplicated, the spotlighted account and the panelist that have his camera on. The second problem is with all updated version of zoom on IPHONE'S. Everyone that had the zoom updated for the last version, was watching the meeting in a small screen cropped and not clear at all.Please check the attached photo's. Eddy Chehade,Best regards. Contact me on:Phone: +96176662492Email: ***********

I have tested the recording function at Zoom (for enterprises) and found out how the HD recording works. However, I still have one problem: As soon as a presentation, screen, etc. is shared in the webinar, the speaker video is automatically in small sized in the recording because the shared screen is then automatically displayed in large size. However, for a later video editing, I would like to record only the speaker with the best possible resolution, but not the shared screen. How can I solve this problem?

We won't have a licence come December, but wanted to use Zoom to run a webinar for a minimum of 500 or so delegates.. but Is there a 'max capacity' of delegates for a webinar if you don't have a licence? 

We would like to extend our Zoom Pro subscription with an add-on option for simultaneous interpretation (we do have the interpreateur) for one month. What would be the methods and the cost of this? Thanks for any ideas!

Hello, Community Members I am setting a meeting for a non-profit event, with registration. The registration includes "role" as one registration parameter. And a registrant, with the same email address, can hold more than one role. Ex Mr A can be officer and VP. The problem that I have is, when Mr A registers first as officer, and then re-registers as VP, it seems that the last registration overwrites the first one, in the registration report.Is there a way I can set up meeting registration, and allow a registrant, with more than one role, to register more than once? FYI, event is for a non-profit election event, and we are looking to identify count of officers in attendance via the Zoom report, for election purpose.  And as mentioned above, one registrant is holding more than one role. 

Hi there When hosting a webinar with a main speaker sharing a power point, how can we record only the main speaker and the presentation, but not the panelists?  

I'm sending a post-webinar email to attendees and absentees, but the Preview Email is not registering the recipient name. Instead, it says, "Hi User Name."  What am I doing wrong?

Hi, all! We are hosting a virtual conference and already have our conference platform (so not a Zoom Events candidate!). I am not understanding the licensure requirements to run 5 simultaneous webinars.We have a Zoom biz account but need to use 5 additional Zoom lines with hired contractors acting as hosts to help us run this conference. There are 4 sets of 5 simultaneous webinars for 2 consecutive days.  After the conference, we will not need the extra 5 lines, nor do we want the contractors to have access to the information. During each 1 hr webinar, each host will share their screen to show a precorded video. During the video showing, the speaker will run the chat session. Once the video is finished, the speaker will then appear live on screen and run a live Q&A session. We are not intending to record the webinars. We are intending to post the chat transcript for all attendees to access. Is it correct we need

using Zoom Events On 9/2, I downloaded a registration report.  From events.zoom.us, I navigated to my event and went to Analytics, Registration & Ticketing.  At the far right, I chose Download CSV and selected Registration Report.   That report had 76 records. Today, 9/7 when I downloaded the report using the same link as above.  The report has different fields and has 10 records.   Has there been a change in reporting?  I need a report that has the email address, ticket type and registration date/time. I've checked under zoom.us / Reports / Webinars (and other options) in an attempt to search for other options for reporting but didn't find any reports for the EVENT.

Hi hive mind,  after my last post, I've had a bit of a play and I think I'm getting the hang of this Zoom events thing! We have a conference in two weeks and we've finalised the programme.  I have a couple of questions though: 1. We have two points in the conference where we have multiple sessions going on at the same time. - I've just created three different sessions at 11.30 so I'm guessing people will just join the room they want to attend from the lobby? - Can everyone see how many people are in the room or is that hidden for delegates? 2. We have a session where the speaker wants to put participants into a breakout room.  When I've started a practice, I don't have the option for breakout.  Does it matter whether I've picked Webinar or Meeting?  3. How do people join the practice sessions?  Do they just join the lobby and then join