Webinars

Hi everyone,I try not to post in forums or support communities but I’m struggling to find where to approve webinar registrations in the mobile app. I’m beginning to think this feature isn’t available in the zoom mobile app. Does anyone know for sure whether approving or denying webinar attendees is possible using the Zoom app on an iPhone.Thanks

I am the account owner for our organization. I have a staff member who is using Eventbrite to create an online event (webinar). She will be using Zoom for the webinar and wants to connect Zoom to the Eventbrite event listing. Eventbrite is not letting her connect her Zoom account to Eventbrite because she is not a Zoom admin on our organizational account. I don't want to give her admin privileges for our organizational account. Is there a way that I can set things up so she can connect her Zoom account with Eventbrite? For example, could I make a new role for her with permissions to download the Eventbrite app or make her a group admin? Thanks for your help!

Hi all,Is it possible to see the report or logs of the past webinar in zoom who attended itThanks in advance!

Hello everyone. Is the Zoom interpretation service now available for all pro-users during the meetings? Earlier we have to pay for a webinar add-on to get this service. 

Dear Team,I am writing to bring to your attention an issue that we have been facing while playing certain types of Zoom links in the Chrome browser. Specifically, we have observed that when we play the following link - https://mzgroup.zoom.us/webinar/register/WN_VFxH4A2hRiix7MtqCqf8gw#/registration - in the Chrome browser, even if we select the English option, we are able to hear both languages being played simultaneously. However, we are not facing the same issue when listening to it via the native Zoom app. We would greatly appreciate it if you could look into this issue and provide a resolution as soon as possible. It is causing inconvenience to our clients who are unable to switch the language to English and use the mute option in the Chrome browser.Thank you for your attention to this matter. Please let us know if you need any additional information from our end.Best regards,Subbu  

One of the Zoomtopia 2021 sessions (called "Take your Presenter Management to the Next Level with Zoom Webinar") included an introduction to the new "Webinar Production Studio" feature. The description was that it can help producers add polish and professionalism to any event. When will we know more about this feature? Rupert

Hello! We are hosting a webinar and will have an estimated 150 participants. Does anyone have a suggestion of using chat vs the Q&A? Thanks!

We are currently running a zoom webinar and for whatever reason it is broadcasting in the 640 resolution - super low quality - you can't even read the slide text.  Have I missed something in the setup for the webinar?   If we change a setting will this take affect during the live webinar? Any help would be extremely appreciated! 

Hi there,I recorded a meeting last week and when I tried to listen today, I realized that there was no sound. The live version of it was perfectly fine, a colleague of mine moderated it (used his laptop to join) and everything worked well. I think it didn't record the sound because I as a host of the event muted myself & my laptop, so no sound was recorded initially. Is there any possibility to recover this? Because the meeting of course was with sound & the participants were able to listen to it.  Thank you for your help!

I am having trouble joining meetings as panelist. I raise my virtual hand and the dialogue box comes us to join as panelist, I tap on it the box goes away and I am still left as an attendee.

I canceled the waiting room. That is, people join straight to the webinar. How do I get the list of participants? I did a webinar yesterday and there is no registration of the participants.

While running a webinar through LearnUpon LMS, some of our learners got the following screen:   When checking with LU, they said it meant that our Zoom account that's linked with LU wasn't set up for webinars, but this isn't the case as we definitely are, and about 200 other users accessed the webinar without issue. LearnUpon Customer service then said to contact Zoom support. Anyone have any ideas why the integration might not have worked? Thanks, Rebecca

If I'm using Eventbrite's integration with Zoom to collect Webinar registration fees, and someone tries to share their login details with another person, it sounds like Zoom recognizes this and has the other person register to attend, but has the non-registered attendee register with Zoom - not - Eventbrite. Doesn't that allow someone to attend the event for free since Zoom is not collecting the attendee fee?

Hi I recently just subscribed to a webinar for one month to test it and it has expired. Please is there a way I can still have access to download the attendees report is I renew or can Zoom assist in getting this information fromtheir backend. thanks 

 How many practice run I can get?If I want to do 2 practice runs is it possible? 

I want to create a paid webinar but have it free for some participants.  Is that possible? Maybe have a coupon that I can send to selected participants.

We have set up a mini-conference in Zoom Events (as meetings rather than webinars). We created an MS Form to collect names of people interested in attending. We then imported the records (750+) as pre-registrants and sent them the invitation to register. When I filter for Registrants, there are zero. I can sort between "preregister invited" and "preregistered," but I can't export these as different types of registrants. Only 135 of the 750 emails resulted in actual pre-registrants, so we're concerned that the invitations went to spam and want to resend the invitation.  Is there a way to only resend this message to those who have not preregistered yet?  Also, will the 24-hour reminder email go to the preregistrants? It's saying that it will be sent to registrants, but as mentioned above, the system shows zero registrants because we preregistered our list. Thank you for your help!!!

Hi,We're holding a conference using Zoom Events and are unable to save the Q&As. How can we do this in Zoom Events? The last Zoom conference we held in 2021 was using the webinars, and when sessions were recorded, so were the Q&As. Not so with Events. Please help! Thanks!

I recently purchased the webinar facility on my zoom account and created a webinar but am unable to access the page with the registration link and panelist invite portion.  I am really struggling to connect with zoom support and have no idea how to raise a ticket.  Anyone have any clues?   My webinar is on Monday and need the registration link before then! Thanks in advance.

Hi there, maybe somebody can help me. We have a webinar in English coming up and we added the translated subtitles to our account. Somehow it is not showing up in our account to activate it. I can't call customer service because it is not included in our plan. Has somebody had that problem before? Thanks in advanceJulia

I bought a Zoom webinar 3,000 participants for one month, which started yesterday. I have a webinar scheduled to take place tomorrow which I set up last month. Currently if I click on that webinar it says 'Webinar size: 500 attendees'. Will the webinar automatically allow up to 3,000 participants, or do I need to reschedule the webinar? We already have over 2,000 people registered so it would be a real headache to set up a new one. Thanks

Hello,I scheduled a recurring webinar. The invite has been sent to a large audience. I selected the option 'Attendees register once and can choose one or more occurrences to attend, ' but I would like to change this so the audience does not need to register and then join via a unique link.If I change the settings - so registration is no longer required, do I need to update the joining instructions with a new link, and what notification do those participants receive who have already registered?Thank you!

Hi All,Hoping I can get some help. Someone on my team is setting up a Zoom Webinar.  We set up automated follow up emails then issued a preview to see how it looked. We see unwanted "??" icons within the default body of message and within our added text body of message.  How can we get rid of these? See sample attached:  

How would I go about hosting a webinar with Zoom Session (under 50 attendees) while keeping the attendees anonymous to at least each other? Is this possible at all?

Is there any way to know when a webinar event was created/cloned in the zoom??I tried to look into reports but could not find event creation date.